The P L Palace Agra

HV

Harsh Vardhan Verma

4/5Google· 4 months ago

The rooms are good and spacious. The staff is cooperative too. However, maybe they need to esnure proper cleanliness of rooms post checkout - the first room allocated to me had bugs but upon request immediately new room was allotted.

RS

Rajesh Somani

1/5Google· 8 months ago

Only good things about this hotel are location and restaurant. Otherwise there is no cleanliness in the rooms. Had booked 2 rooms and both were filthy with dust everywhere. We had to change our rooms after we noticed that the rooms were not cleaned at all and allocated to us randomly. Everywhere we found dust on the floor. The toilet seat of one washroom was broken. After raising with Reception, they offered to change the room. Most of our time was spent on changing rooms and settling down as the new rooms were not ready and we had to wait. There were cockroaches in the fridge. Receptionist was not ready to give 2 keys for room initially (saying it is not possible and system will not accept). However, later when we insisted hard as the rooms given were not interconnected, they finally gave the keys (2 for each room) - wondering how it worked then?? Restaurant food was good and service was okay though. After a long travel, we didn't expect this to happen and it gave lot of stress. Had a lot of belief in this hotel checking other reviews but would never never recommend anyone to stay! Choose alternative stay options if possible!

JP

J P

5/5Google· 8 months ago

Stayed for two nights. Staff were good. The room was clean, lovely soft bed - only disrupted by the extractor fan (which turned off on the second night). Location was ideal for driving distance from main attractions. Would recommend for anyone visiting Agra.

PK

Prabodh Kakar

5/5Google· 8 months ago

The service has been tremendously excellent in all my stays here. The staff has been extremely polite and supportive throughout. Overall a wonderful stay and must recommended.

SS

Shelly Srivastava

5/5Google· a year ago

It was all in all a very good stay. Little management at the billing side is necessary. Special mention akshat(manager) was really helpful, polite and very well thorough with his work ethics.

MK

Mukund Keshoraiya

3/5Google· 3 months ago

Property looks dated. Banquet, Washrooms are not properly maintained. We saw a mouse roaming around the dinner counters in banquet.

DB

Disha Bafna

1/5Google· 8 months ago

⸻ ⭐ Very Poor Service Had a very disappointing stay at Hotel PL Palace, Agra. Room service was poor and the reception staff was unhelpful. We were a group of 15 people with 3 infants, and instead of resolving issues, we were told to leave at the last moment, which was extremely unprofessional. Additionally, our luggage bag was opened during room cleaning, which is a serious concern. Would not recommend this hotel.