Quentin Amsterdam Hotel

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Lynne coady

2/5Google· 4 months ago

This hotel is the worst hotel myself and my partner ever stayed in! Even he said it and he's never bothered about where we stay. Rooms were tiny, It was run down. I've stayed in nicer hostels so I don't know how this is a 3 star hotel. The "canal view" didn't exist! It was a view of a roof. The stairs are extremely steep. We didn't have too much of an issue with this Our room was on the third floor. Anyone with mobility issues beware.I'm glad we only stayed there 2 nights. It was clean and in a decent location. That's honestly the only good thing I can say about it.

TM

Trip.com Member

3/5Trip.com· 6 months ago

I am an easy traveler, I don't look for 4 or 5 stars hotels but sometimes it's too much!My room was located at the 4th floor without elevator! I am 64yro but lucly i am Fit and healthy otherwise it would have been impossible to do go up there! Trust me and have a look at my picture. This is ridiculous :(

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Amber Bouzane

4/5Google· 6 months ago

I stayed here with my family during a short trip to Amsterdam. The pricing was very affordable for the hotel's great location. The rooms were clean and towels were replaced by the staff. The bathrooms were quite small but functional. The staff put me, my mom and my sister in a room next to my brothers so that we could be close. Both rooms had canal view, so we really appreciated this. We were on the 4th floor and there was no lift and very steep stairs. My younger and more fit siblings didn't have too many issues with this, but for my mom and I it was very exhausting and we had to plan our day to avoid going up and down too much. If you have limited mobility I'd recommend trying to get a room on a lower floor or booking with a different hotel. Staff was helpful and friendly. They allowed us to store our luggage at the hotel after checking out so that we could explore the city then come back to get our things before our afternoon flight. Overall, great price and location, we enjoyed our stay 😊

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Imran 782

2/5Google· 4 months ago

Room was ok, very steep stairs to the room. Room got bed bugs I'm sure as i had little bumps on my leg the next day. Was booked as my flight was canceled so had an extra night and wanted a Central hotel. Location is very good. Staff were fine, they did their jobs well and spoke english

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hayleylY1630VT

1/5Tripadvisor· 2 months ago

The only good thing about this hotel is the location. Stayed here this past weekend and it was hideous.|Steep stairs which is a nightmare with luggage as lift doesn't work with dingy dirty carpets. Tv in room but no remote, asked reception for a replacement and they gave us one for a different tv.|Kettle but only two sachets of coffee, asked for more but never got any.|One pillow each on an old rickety metal camplike bed that sunk in middle and squeeked loudly when you moved. Asked for extra pillows, they said they would bring them up, they never did. Only the first morning they replaced towels, I had to ask the cleaner for more when he was hoovering a bedroom directly next door before 9am. Fire alarm went off at 5am waking and evacuating entire hotel, this went off again the following morning at 8:30am. Woke up covered in bites everyday, and had some sort of mite on my arm whilst sat in bed. Left with backache and itchy bites all over.|It's cheap and not in the slightest cheerful. Avoid.

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Ceren Erdem

1/5Google· Edited 2 months ago

I booked this hotel through Booking.com after relying on the photos and reviews shown on their platform. Unfortunately, after booking, I discovered numerous consistent reports on Google Reviews describing serious issues such as mould, bed bugs, poor hygiene and safety concerns. Had I seen those reviews beforehand, I would never have made this reservation. Before the scheduled check-in time, my travel plans changed and I immediately contacted both the hotel and Booking.com. I explained that I did not want the hotel to suffer any financial loss and even offered to pay a reasonable cancellation fee or a one-night no-show charge. Instead, I was charged the full amount of my stay for a room I never occupied. What disappointed me most was the complete lack of support. Booking.com promised to respond within 48 hours but never did. The hotel refused to consider my request and even denied that I had contacted them before check-in, despite my communication being sent before my arrival time. To make matters worse, although I was charged the full reservation amount, I never received an invoice or any accounting document for the payment. This experience has completely destroyed my trust in both the hotel and Booking.com. I expected transparency, fair treatment and customer support, but received none of these. I strongly encourage future guests to research this property thoroughly using multiple sources before making a reservation.

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Narad Etup

1/5Google· 3 months ago

The room was really hot, and it was impossible to open windows. The noise of the elevator was deafening throughout the entire floor. During all night ... So i was really exhausted after 2 nights here, because i sleep just few hours i think Service was normal, emplacement is great and price high.

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Michael Vu

1/5Google· 3 months ago

I was trying a portal for the first time and accidentally booked this hotel. I immediately contacted the portal and they directed me to the hotel. I called the hotel to cancel as I was not confirmed to go to Amsterdam yet and they did not answer. I then wrote an email (all within 20 minutes of the accidental booking). The hotel said they would not refund me because of the non-refundable choice I made when booking. It was several months prior to the booking I feel they could have made this exception but I accepted because it was ultimately my fault. I went ahead and planned a trip to Amsterdam to use the hotel. Upon check in, the staff said our room was not ready (although we were there after the check in time) and told us they gave it to someone else so we had to wait for another to free up. This took a couple of hours which was fairly annoying cause we were tired. Still, things happen and we understood. After getting our room we slept the night and woke up with bed bug bites We told the staff and they weren’t very accommodating and we argued for 20 minutes before getting a new room. The new room had different bugs flying around and we decided to just leave and get another hotel. Please don’t stay here. The one good thing, we thought, was that the hotel was walkable to many places (but all of Amsterdam is).