JW Marriott Auckland

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10/10Priceline· a year ago

Customer service. All staff were friendly, polite, and handled queries efficiently.

RK

Ryan Ko

5/5Google· 3 weeks ago

We did not stay here the last time we were in Auckland 3 years ago because the hotel was still being renovated. So, this time around we were quite excited to stay at the renovated JW Marriott Auckland, and it did not disappoint. The location is amazing - right in the CBD, close to everything, including Waitematā / Britomart train station (which is also newly redone!) and ferry terminal. [note - while Park Hyatt is technically more luxurious, it's not as central. it's a similar setup to Sydney where the Marriott CBD is right there but the Park Hyatt is nicer but farther away... Auckland CBD is also a bit quieter at night than the waterfront wharf area with bars and restaurants which honestly is very nice.) The rooms are a standout. Honestly, really enjoyed how new and clean and functional the rooms were. We had a great view of the Sky Tower. the bed was really comfortable. The service is nice and attentive too - and that's a big deal when traveling too. housekeeping and turndown service - all aces! A+ stay and while the Park Hyatt is always a tease for pure luxury reasons, for the value, price, new rooms and convenience of location, the JW is the hotel of choice in Auckland for me. For a lower-cost option can consider the Four Points by Sheraton too which we stayed at 3 years ago. Less luxe, lower price point, but still within the Marriott Bonvoy family, and a very strong contender too for Auckland, though location is less convenient for tourists.

JH

Jalal Hindieh

5/5Google· 3 weeks ago

A Truly Luxurious Stay with Exceptional Hospitality What a fantastic experience at JW Marriott Auckland! This is exactly the kind of hospitality and attention to detail I expect from a luxury hotel, and the team certainly delivered. I was upgraded to an absolutely fantastic suite, which made the stay particularly special. Spacious, luxurious and beautifully appointed, it provided a wonderful level of comfort. The entire experience felt like genuine royal treatment. The Executive Lounge was another highlight. A fantastic space to relax and enjoy the hotel’s hospitality, adding even more to an already excellent stay. But what truly stood out was the staff. Exceptionally friendly, welcoming and professional, they made me feel genuinely valued as a guest. That level of service is what distinguishes a luxury hotel from one that simply carries a luxury brand. JW Marriott has a reputation to live up to, and this property certainly met my expectations. Pure luxury, wonderful hospitality and a memorable experience from beginning to end. An easy five stars, and a hotel I would happily return to!

J

janepZ5991TB

3/5Tripadvisor· a month ago

We have very mixed feelings about our stay at the JW Marriott Auckland. We were traveling as a family of six—four adults and two children—and had booked two rooms using Marriott Bonvoy points. The front-desk staff were attentive at check-in and arranged connecting rooms for us, which was extremely helpful and allowed our grandchildren to move easily between the rooms. The Executive Lounge was a good size and offered an excellent breakfast selection. We also appreciated being able to stop there in the evening for complimentary drinks to enjoy in our rooms. Unfortunately, the pool experience was very disappointing. The pool and fitness facilities are shared with the building’s residents, and the pool area is quite small, with only about ten chairs or loungers available. We tried several times to use the pool, but it was consistently overcrowded, with nowhere to sit or even place our towels and belongings. Eventually, we found one chair and had to pile everything on it. We also watched several other hotel guests arrive and then leave because the area was too crowded. It was certainly not a relaxing luxury-hotel pool experience. Although the hotel was comfortable and the staff at check-in were helpful, we did not feel that it offered enough to distinguish it from a standard Marriott. We have previously stayed at Marriott and JW properties in Fiji, Australia and Istanbul, where the service, welcome amenities and attention to detail felt genuinely special. That elevated experience was missing here. The price reflects the JW name, but the facilities and overall experience did not. This is a pleasant city hotel with a good lounge, but it did not deliver the distinctive luxury or personal touches we expected from a JW Marriot

KG

KaIndy Global

4/5Google· 2 months ago

We had a wonderful time here for 3 nights. The location is perfect for walking to the city center and waterfront. Due to our status we had executive lounge access, which did not disappoint. Breakfast, afternoon tea and evening appetizers and drinks were included. The staff were very attentive and making sure everyone was taken care of. We would definitely come back when in the area again!

2

2opinionated_guys

5/5Tripadvisor· 4 weeks ago

We had a very positive stay at the JW Marriott Oakland, spending one night at the hotel. The lobby is beautiful and makes a great first impression. Our room was spacious, well appointed, and comfortable, although the bathroom felt a little dated compared with the rest of the property. The staff were consistently friendly, welcoming, and eager to help. While the service was well intentioned, some interactions felt a little less polished than you might expect at this level of hotel. That said, everyone we encountered was pleasant and clearly wanted to make our stay a good one. The main downside was sound insulation. We could hear our neighboring guest’s work call quite clearly from inside our room, which was disappointing and detracted somewhat from the otherwise comfortable experience. The lounge is very nice and better than many I have been to. Overall, the JW Marriott Oakland is a very nice hotel that sits a step above a standard Marriott in terms of its setting and accommodations. However, I wouldn’t quite put it in the same luxury category as a Park Hyatt. Still, we had a great experience and would happily be staying here again.

KS

Karina Sabodash

5/5Google· 2 months ago

Beautiful 3-night stay at JW Marriott Auckland while travelling for business. The recently renovated hotel is modern, luxurious and full of thoughtful details. My room was beautiful and comfortable, and having a bath after a busy 8-hour working day was such a treat. We also had a wonderful special dinner at Trivet prepared by Executive Chef Wallace Mua, definitely one of the highlights of my stay. I loved the thoughtful little touches too, especially the Griffin toy for my kids and the JW Marriott water bottle, which I still use and now reminds me of those lovely days. Great service, beautiful spaces and a very memorable stay. I’d happily come back!

HJ

Heewon Jung

5/5Google· 2 months ago

I had an excellent stay at JW Marriott Auckland. The room was spotlessly clean, the breakfast was delicious, and all the staff were genuinely kind and welcoming. The highlight of my stay was the Executive Lounge, where I received exceptionally warm, attentive, and gracious service. It made the whole experience especially memorable. The hotel is also ideally located, with excellent access to Viaduct Harbour and convenient connections to ferries, trains, and buses. Even travelling to the airport by public transport was surprisingly easy and comfortable. I would gladly stay here again.