The Parnell Hotel & Conference Centre

CW

Christian Wood

4/5Google· 3 weeks ago

A pleasant place with basic, comfy rooms and nestled in the gorgeous Parnell. Full Breakfast was nice and comforting for me. Staff were very responsive and understanding to a couple of requests so left me feeling grateful. Great location that is handy enough to centre if you’re a walker , otherwise a really simple ridesharing route from centre. My favourite part is the drive down to Parnell from Airport where you get to soak up the odd geography of Auckland and go up and down on the hills. Explore the nearby garden spots and Rose for a great scone !

BL

Brittney Limoges

1/5Google· 5 months ago

Really disappointing experience at The Parnell Hotel & Conference Centre. I booked a room through Agoda based on the photos and room description showing a kitchen included, however when I arrived I was given a much smaller room without one. When I politely raised the issue with reception, I was made to feel as though I had done something wrong for booking through Agoda, despite simply relying on the information provided in the listing. I was repeatedly questioned and made to prove what I had booked while they essentially told me I was wrong, and at one point was even asked to pay extra for the room type that had originally been advertised to me. They said the room I wanted was actually $40 more a night so they would meet me in the middle and I pay $20 each night of my stay when that room was what I had thought I already booked in the first place. It was just so unprofessional. I have never been treated so badly and made to feel completely in the wrong ever by a hotel error in booking. While the room issue was eventually resolved, the way I was spoken to throughout the interaction completely ruined the experience for me. I have travelled abroad for years and stayed in countless hotels, and I can honestly say this was some of the poorest customer service I’ve ever experienced. What makes it even more upsetting is that I had stayed here previously when my family visited from Canada, and had good memories associated with the hotel. Unfortunately this experience completely changed my view of the property and I would not stay here again or recommend it to others. My family planned to book here again for next year and sadly that will not be happening. There is a way to speak to people and you guys just really missed the mark.

TM

Trip.com Member

4/5Trip.com· 5 months ago

It's a great place in a classy suburb of Auckland.Its walking distance to the renowned Parnell strip,home to many great bars and restaurants and if that's not your fancy there's a restaurant cafe on site or a great little fish and chip takeaways only 200 meters down the road. Good views overlooking the city and harbour bridge from a large number of rooms.It's clean,it's convenient,comfortable and reasonably priced.Highly recommend.

GS

Graham Stockdale

4/5Google· 3 months ago

Great place to stay. We found the bed to be extremely comfortable. The shower was fantastic. The room was warm and comfortable. The view from the balcony was awesome. Breakfast in the restaurant was nice. If I had to name something we didn’t like it was the noise the heat pump units on the balcony made there were two on the balcony ours and the next door room. But overall we loved our stay and will be doing it again

C

cityboy_nz

4/5Tripadvisor· 5 months ago

Nicely renovated rooms, peaceful area. There is a schools across the road so you might hear kids playing during breaks.|Spacious 1 bedroom, comfy bed with nice plush bedding.|Handy to have guest laundry onsite.|Check in and out easy.|Breakfast was simple, small selection but fresh and hot.

NM

Natasha Macaulay

4/5Google· 4 months ago

Best bed and pillows we have ever had in a motel, great service, very comfortable room. We had a nice view from our room, good heating/cooling. The restaurant was fabulous - highly recommend!! The outside is a little dated, and the shower doesn't have a fan (but does have a shower dome). We were also in a weird room that shared an entry way with another room - the people in there kept loudly opening and shutting the entry way door late into the night which was a pain.

TK

Thomas King

1/5Google· 2 months ago

★☆☆☆☆ I stay in hotels and other accommodation frequently and, despite countless stays at different properties, have never previously felt compelled to leave a review — good or bad. Unfortunately, this experience prompted my first. I want to be completely upfront: the original mistake was mine. I accidentally booked a non-refundable room for exactly one year in the future and was charged $96. I realised the error when I arrived at the hotel expecting to stay that night. I understood the terms of the booking. My disappointment is entirely with how little flexibility was shown in finding a practical solution. While I was standing at the hotel, Booking.com had a comparable room available that night for $127. My proposal was simple: keep my $96 and let me pay the $31 difference. Alternatively, refund the $96 and I would immediately put it towards the $127 Booking.com rate. I was already there, needed accommodation and fully intended to stay with them. Unfortunately, at approximately 4pm, nobody at the hotel appeared to have the authority to approve a solution. The alternative eventually presented was effectively to move my booking at the hotel's $199 rate. I found this particularly strange because Booking.com was how the hotel got my business in the first place. Yes, my $96 rate was attractive because it had been booked a year ahead, but standing there that very day, Booking.com was still offering a comparable room for $127. Paying $199 to make use of $96 I had already paid made little sense. Booking.com were willing to assist from their end, including waiving what was required if the hotel agreed to the refund. The hotel still declined. I even offered to accept a reasonable cancellation/admin fee of $25. Losing $25 and putting the remaining $71 towards somewhere else was more useful than a credit requiring another hotel stay to use. Eventually I was offered the $96 as an accommodation-only credit. I asked if it could instead be used at the hotel's restaurant so I could realistically make use of the money. This was also declined. I was told I would need to book another future stay and contact the hotel to find out what the final tariff would be. At that point, I told them to simply keep the $96. I needed accommodation that night. I have no reason to manufacture another stay a year or two from now simply to recover money already spent, potentially while paying considerably more to do so. There were multiple opportunities for a reasonable compromise: let me pay the $31 difference, accept Booking.com's waiver and refund me so I could immediately rebook, charge a reasonable cancellation fee, or allow the credit to be used elsewhere at the property. I fully accept that I made the original mistake and that the hotel was entitled to enforce the booking conditions. But being entitled to do something and providing good customer service are two different things. The final outcome is remarkably simple: the hotel has my $96, I received nothing for it, and I've told them they can keep it. For someone who stays in accommodation frequently and has never previously felt strongly enough to leave a review, it's genuinely disappointing that this is the experience that finally prompted one. Unfortunately, one star.

CX

Chi Xia

5/5Google· 5 months ago

I have stayed here three times already. During one of my stays, I accidentally left my own pillow in the room, and they kindly kept it for me for more than two months. I would especially like to thank their friendly staff member Nita, who was always quick and kind in communicating with me. She also helped me before when I needed to borrow a multi-plug adapter from reception. All of the staff here are very friendly and helpful. Highly recommended!