Homewood Suites by Hilton Austin Downtown

VB

Vincenza Bardelli

5/5Google· 3 months ago

We stayed at Homewood Suites by Hilton in Austin because we needed to be close to St. David’s Hospital. It wasn’t exactly a trip we were looking forward to, so having such a welcoming place to stay meant more than the staff probably realizes. I especially want to give a heartfelt shout-out to Quinn. From the moment we arrived, Quinn was incredibly kind, patient, and helpful. Every question I had was answered with a smile, and I never once felt silly for asking. We had a small issue during our stay, and Quinn handled it quickly and with genuine care. In the middle of a stressful time, that kind of compassion makes all the difference. Thank you for going above and beyond. Kate was also wonderful and recommended a local coffee shop for us to try. It ended up being fantastic, and it was such a thoughtful recommendation. The rooms were clean, comfortable, and well kept, making it easy to rest after long days at the hospital. Thank you to everyone at Homewood Suites for making a difficult trip a little easier. We truly appreciate your kindness and would gladly stay here again.

CW

Cathy W

4/5Google· 7 months ago

Rooms were very comfortable and clean . Very handy to have the desk and full size fridge as was staying for work . Breakfast let this stay down ..limited choice and the only healthy thing being the scrambled eggs were cooked so overdone they were dry..there was no other option for breakfast in the area either. I was given a room that had a loud air conditioner right outside my door which was a little frustrating for such a long stay and the desk staff were not very welcoming and attentive but overall the stay was pleasant and comfortable for a work trip. Came back to the room one night and my dishwasher was on a major wash cycle with one dish, a knife, a fork and 1 spoon! 😫🤯

TM

Trip.com Member

4/5Trip.com· 4 months ago

Good value hotel close to bars and restaurants some with music. Also close to river so you can go see the bats at dusk.

HP

Hudson P

3/5Google· 4 months ago

Overall good stay with a few areas to improve I stayed at this hotel for a week in Austin and overall had a good experience. The location is great and very convenient if you want to be close to everything in downtown Austin. The front desk staff were also very nice, helpful, and welcoming throughout the stay. The breakfast was very good and definitely one of the better parts of the hotel. I also had no issues with ants, insects, or anything like that, so I would not put too much weight on those kinds of reviews. Highway noise was not bad at all, and if you stay on the east side of the building, the noise from the clubs is not really an issue since most of them are on the west side. I did bring a noise machine just in case, but overall noise was not a major problem. That said, there are a few drawbacks. Housekeeping only comes every two days, which is a bit inconvenient for a longer stay. When housekeeping was done, it was pretty lackluster. They did an okay job, but they did not vacuum and could have done a better job picking things up and making the room feel fully refreshed. Some things in the room also felt loose or worn down, such as the shower handles, door knobs, and outlets. The outlets in particular were really annoying because they felt loose and made it harder to keep chargers plugged in properly. Nothing ruined the stay, but the room could definitely use some maintenance. Another issue is that the doors slam very loudly, especially in the morning around 6–7 a.m. I am not sure why the doors do not have better stoppers or a softer closing system, but it can be annoying when people are leaving early. Room service or requests to the room could also be slow at times. Sometimes you have to call more than once to get what you asked for, which could be improved. Overall, it is a decent hotel with a great location, good breakfast, nice staff, and manageable noise levels. With better housekeeping, faster service, and some room maintenance, it could be a much better stay.

J

jamieba32

4/5Tripadvisor· a month ago

Not bad at all. The rooms were clean and beds were pretty comfortable. The reception area was good and the staff really nice. Breakfast wasn't bad either. Recommend

SB

Stacy Bruss

4/5Google· 3 months ago

We stayed in this hotel to be convenient to St David's. I liked this hotel. The access off the interstate and the nearby food places are amazing! The hotel does have complimentary ear plugs, but if you're going to be woken up by every little noise, you might want to look at hotels outside the city limits farther from the interstate as every downtown hotel will have noise.

S

Sandra

10/10Priceline· 2 months ago

The location was amazing, you can walk anywhere. The hotel was clean, the breakfast was great, friendly staff and the pool had an amazing view

LS

Liliana Sanchez

5/5Google· 5 months ago

My friends and I had a great experience staying here. The hotel was clean, AC was cold, and the breakfast was yummy. The location of the hotel is great, and parking in the garage gave us peace of mind as well. The staff was helpful, and I would definitely stay here again. :)