Grand 5 Hotel & Plaza Sukhumvit Bangkok Certified
4.0-star · 5 Sukhumvit 5 Alley, Khwaeng Khlong Toei Nuea, Khet Sukhumvit
3.9(1,787 Google reviews)
IM
Immad D. Mian
5/5
Google· a month ago
Google· a month agoGreat location and a comfortable stay in Sukhumvit! We had a pleasant stay at Grand 5 Hotel & Plaza Sukhumvit. The location is one of its biggest advantages — very convenient for getting around Bangkok, with Nana BTS station nearby and plenty of restaurants, cafés, shops, and entertainment options within walking distance. The rooms were comfortable and clean, and the staff were friendly and helpful. The hotel is located in a lively part of Sukhumvit, so it’s a convenient choice if you want to explore Bangkok without spending too much time traveling. Overall, we enjoyed our stay and found it to be a convenient option for both short stays and exploring the city. Would consider staying here again.
4
477oleksandri
1/5
Tripadvisor· 3 months ago
Tripadvisor· 3 months agoAbsolutely terrible experience. The floor was dirty, there was dust everywhere, the towels were old, and we were given only one large towel for the entire room. There was also a very unpleasant smell in the room. The breakfast was extremely disappointing. The only things we felt comfortable eating were rice and eggs. Most of the other food did not look fresh or appetizing, and there was very little variety. Even basic options you would normally expect at a hotel breakfast were missing. I really regret not reading the reviews more carefully before booking. What was not clear to us beforehand was that the hotel and the surrounding area cater very strongly to Middle Eastern visitors. The restaurants, shops, food options, music, and overall atmosphere in the neighborhood reflected this. There is absolutely nothing wrong with that, but it was not what we expected when booking a stay in Thailand, and personally we did not feel comfortable in this environment. During our entire stay, we also did not come across other European travelers at the hotel. Even our local taxi driver, when he saw where we were staying, asked us whether we were Muslim and seemed surprised that we had chosen this particular area. That says quite a lot about how specific the neighborhood and its target audience are. I really wish this had been clearer before booking, because we would have chosen a completely different location. The evenings were another major problem. Starting around 9 PM, when we wanted to relax, children were running through the corridors, shouting and making noise until late at night. At the same time, loud music from the street could be heard from the other side of the room. It was extremely difficult to relax and there was very little sense of peace or comfort. Overall, the cleanliness, breakfast, noise, atmosphere, and location were completely different from what we expected from a four-star hotel in Thailand. For us, this was by far the worst hotel experience of our trip, and I would not stay here again.
TM
Trip.com Member
3.7/5
Trip.com· 5 months ago
Trip.com· 5 months agoExpress check-in and check-out. I extended the check out by 4 hours by 4 hours and paid 500 additional bath. Fair price. Clean room and hotel. The cleaning lady is very efficient. The location of the hotel is great. A few hundred meters from the Nana BTS stop. Next to the supermarket and restaurant open 24 ire. The room I chose was supposed to be the widest but it was not very spacious. The double bed very uncomfortable because they have joined two single beds. The roof was also divided in 2 parts, uncomfortable. The room on 5th floor was noise 24 hours.
BK
Bogibek KURANBAEV
5/5Google· 8 months ago
Google· 8 months agoI don't know why in Booking it has rating 7, but the hotel deserves more. The room where I stayed was marvelous, it's specious enough, very quiet, nice bed, bath, toilet. Location is central. The only thing they di not have pool.
SS
SpAz sc
1/5Google· 2 months ago
Google· 2 months agoThis hotel was an extremely disappointing experience. The property was unpleasant, poorly maintained, and lacked the level of cleanliness and service one would reasonably expect from a professional hotel. From the moment I arrived, the service experience was frustrating. Even the staff member responsible for issuing parking cards was unable to communicate effectively, which made the arrival process unnecessarily difficult. More importantly, guests staying at the hotel are still charged for parking, despite the parking area itself being narrow, dirty, poorly maintained, and genuinely uncomfortable. The environment felt more like a scene from a crime thriller than a hotel parking facility. The room was also disappointingly small and overpriced, and the overall condition of the property did not match the images used in its advertising. I feel that the promotional photographs created expectations that were far removed from the actual experience. Overall, I consider this hotel significantly below acceptable standards for its price point. I will not be staying here again, and I would strongly recommend that the management address the property's cleanliness, maintenance, staff training, parking facilities, and advertising practices.
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Nazareth Swamy
5/5Google· 7 months ago
Google· 7 months agoIt was an amazing experience located at the heart of Bangkok the location the ambience setting and most importantly the hospitality of the staff. I need to mention Vikaran who is a the most amazing example of hospitality one can find in the hotel industry. He is attentive solution oriented and his advice is on point. A gem of a guy and most importantly an asset to this establishment. Thank you for your kindness shown to me Vikaran. Now about the rooms they are very spacious and nothing is outdated. Well lit ... Clean and zero odour. One final note of mention the breakfast is not expansive but has plenty of tasty and healthy options to start your day happy. Kudos to all at Grand 5 👍
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saschas439
1/5Tripadvisor· 4 months ago
Tripadvisor· 4 months agoThe thai staff was super nice and polite. The arab staff the kitchen not that much.|The BTS station is close, 5min walk, if you enjoy the ladyboys lining up in front of the Hotel. We would have preferred a quieter location with a Hotel TukTuk service tot he BTS.|We have been tricked into thinking this would be a high class Hotel by the massive discount of astronomic high "normal" price at booking.com and the skillful made photos.|Well, it is not! This is a run down place not worth more than 500 Baht a night. The taxi driver already warned us when we gave him the address, but as we paid upfront and the no refund policy it was too late to cancel and switch hotels.|How bad could it be for 4 mights? Very bad...|The room we got was on the opposite of the BTS and it was extremely loud all night, but not as loud as the air con in the room. And the room was tiny, the furniture was damaged and the walls dirty. And the ceiling on the room as well as in the restaurant was very low, which added tho the impression that the room is small.|We got holes in our towels and the windows where dirty and not sound proof. There was also a lot of noise from the other rooms.|There was water damage everywhere in this Hotel. The appliances in the restaurant seemed to be 2nd hand.|The breakfast was very basic to be polite. As the hotel is oriented for arabs/muslim there is no bacon or any pork products. Just tasteless pressed chicken ham and chicken sausage. The warm food was also without any taste because of the absence of any spices. The juice is the cheapest instant juice from the 5L ARO canisters.|But the best was a cockroach crawling back under the warm plate when I stood in front of the kitchen to wait for my scrambled egg. A lock in the kitchen also did not convince me of any hygiene standards enforced there.|We come to Bangkok at least 4 times a year for many years now, this was by far the worst Hotel we ever stayed in.|The pay upfront and "no refund" policy should be a warning sign already.
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garryt647
1/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoSadly our experience was not very wholesome. The staff were generally warm and kind but the infrastructure was woeful. The furniture was ripped, torn or broken. The rooms have thin walls and loud noise was pervasive (from the street and other people). The towels were torn or dirty. The carpets looked like they had never seen a vacuum cleaner. Curtains were held together with safety pins. |The location is good, although I would never return.
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