Nantra Silom

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1/5Google· a month ago

Overall, I had a pleasant stay at the hotel, but I was disappointed by the attitude of one female staff member at the front desk. Every time I interacted with this particular staff member, she was consistently unfriendly and dismissive. On one occasion, I returned to the hotel after leaving my room key inside the room. When I asked the front desk for assistance, she responded in a rather dismissive and unfriendly manner while continuing to talk with her coworkers. Her attitude made me feel uncomfortable and unwelcome as a guest. What was disappointing was that the other staff members I encountered during my stay were generally kind and helpful, so this particular staff member’s behavior stood out. I hope the hotel can pay more attention to the way guests are treated at the front desk.

TM

Trip.com Member

4.2/5Trip.com· 5 months ago

Check-in was very quick, and the front desk staff were nice and friendly. I loved that there were plenty of chairs to sit on the first floor, as well as free tea, coffee, and hot water available there. Overall, the room was clean and tidy. However, there were a few issues that left me unsatisfied. The air conditioner was not functioning properly—it kept turning off automatically after a while, so I had to keep switching it back on. Also, the toilet frequently flooded because the drain wasn't working properly. I hope the management can address these issues.

F

Flyer24280124791

3/5Tripadvisor· 2 years ago

Last minute, pick up this hotel due to good prices and convenience location.|I checked in on 19 September , and the total was 5 days 4 nights at 2 .15pm|The hotel staff told me the room is not ready, but the front office staff a lady offer me a lobby to rest and told me at a corner to have free coffee for free for the whole days. Around 3 pm, I check in ,room with hair dryer, safety box in the room, toothbrush can collect at the lobby, and 2 bottles of drinking water .if you need More can request, they will be willing to offer 2 more. Just give some tip |Will do|The room is so so, but the location is great , walking distance to the silom nights spot bar and club, many food restaurants, and a local food stall. One good thing is that the hotel staff provides good service during my stay. morning market around the corner ,6 mins walk to bus station ,take number 504 yo airports, around 50 T.B if no traffic should be 3t minutes can reach the airport. I may consider for my next trip and stay here against.

TM

Trip.com Member

2/5Trip.com· 4 months ago

Dear Hotel Management,I am writing to express my disappointment regarding the housekeeping service during my stay at your hotel.For the past three days of staying in room 311, the bedding and bed linens in my room have not been changed despite my repeated requests to the housekeeping staff and front desk. As a paying guest, I expect basic cleanliness standards to be maintained, particularly with regard to fresh bedding and proper room servicing.I have raised this concern several times, yet no action has been taken. This lack of response is unacceptable and has significantly affected the comfort and quality of my stay. Clean bedding is a fundamental service that guests should not have to repeatedly request without resolution.I would appreciate an explanation as to why my previous requests were not attended to.I hope management will take the necessary steps to resolve this issue promptly and ensure that other guests do not experience the same inconvenience.I look forward to your response and a satisfactory resolution.Sincerely,Nurse Benj

TM

Trip.com Member

4.2/5Trip.com· 6 months ago

Great little no frill place to stay. Quite near to sala daeng BTS and Si Lom MRT. Not gonna lie, it's location nearby is filled with local foods and western food. Convent street is literally fileld with good street food 24/7. Behind nantra is a weekday food court which has great selection as well. The room itself is clean, bathroom as well. Tv was no issue, wifi works. So, definitely a plus plus.

TM

Trip.com Member

4.7/5Trip.com· 5 months ago

Great location, front desk staff great..room clean.. but need the shower to have hot water.. not very hot at all. The rooms with no windows need to be left open for fresh air when not in use..they could use a garbage bin next to elevator.. a lamp is need in the room and a desk. A microwave and coffee and tea is available in the lobby. Beds are comfortable . at present next door construction is very noisy and loud at 6am. Hotel should provide some sort if ear plugs

TM

Trip.com Member

1.7/5Trip.com· 4 months ago

My stay at this hotel was extremely disappointing.The reception team was unprofessional and demonstrated very poor communication throughout our arrival experience. We were initially checked into a dirty room that had clearly not been properly prepared for new guests.To make matters worse, after we were issued a second room key and entered the replacement room, we were immediately overwhelmed by a strong chemical smell. When we asked a housekeeping staff member on the floor, we were informed that housekeeping had only just removed ozone equipment and chemicals because the previous guest had been smoking in the room. It was shocking that the room was assigned to guests before it was ready and safe to occupy.In addition, the photos used for marketing and social media are highly misleading. The actual property looks old, tired, and outdated compared to the images presented online.Considering the price charged, the overall experience was far below expectations. There are many better options available for the same budget. I would strongly recommend looking elsewhere.

TM

Trip.com Member

5/5Trip.com· 6 months ago

Hotel is a few hundred meters from saladaeng bts, past a Christian hospital and a few streets away from phat phong road / night market. 1 street away is lined with massage palours that are only staffed by men. However, at the street behind the hotel is a massage palour that is well rated as professional for both sexes and need to book in advance though I did not use any of them as I'm not a fan of massage. There are a lot of eateries along silom and is very convenient. Room is spacious, clean and modern. It looked newly renovated. Wall is thin though as I can hear my neighbour. There is free flow of drinks which you can make yourself at the lobby lounge.