Oriental Residence Bangkok

Response from the property

Dear Valued Guest, Thank you very much for your wonderful and thoughtful review of your stay at Oriental Residence Bangkok. We are delighted to know that you enjoyed our convenient location, beautifully maintained surroundings, and spacious, well-equipped accommodation. It is especially rewarding to hear that our team was the highlight of your stay. Your kind words about their warmth, attentiveness, and willingness to assist will be a wonderful encouragement to everyone. We also truly appreciate your constructive feedback regarding breakfast service and portion sizes, as well as the number of towels and bathrobes provided for three guests. We understand how these small details can make a meaningful difference, and your comments have been shared with the relevant teams for review and improvement. Thank you once again for recommending us and for recognizing the efforts of our team. It was a pleasure to have you and your friends with us, and we sincerely hope to welcome you back to Oriental Residence Bangkok for another enjoyable stay. Warm regards, Wasan S. Guest Experience Manager and Quality

Response from the property

Dear Valued Guest, Warm greetings from Oriental Residence Bangkok, and thank you very much for taking the time to share such detailed and candid feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the disappointment and inconvenience you experienced during your stay. While we are grateful to know that you appreciated the beauty of our residence, our facilities, and the professionalism and warm hospitality of most of our colleagues, we are genuinely sorry that certain aspects of your experience fell short of the level of service you rightfully expected from us. We are particularly concerned to learn about your experience when speaking with our Duty Manager, Khun Fame. We sincerely regret that her approach did not leave you feeling adequately supported or that your concerns were handled with the care, understanding, and professionalism that we expect from our management team. Please rest assured that your feedback has been taken seriously, and we will review the circumstances carefully with the relevant team to ensure that guest concerns are handled with greater empathy, ownership, and appropriate follow-through. We are equally sorry to learn about the air-conditioning issue in your room and, in particular, that it remained unresolved despite your having reported and followed up on the matter more than once. We fully understand how uncomfortable this must have been, especially when you were expecting a relaxing and comfortable stay. The fact that the issue was only resolved on the final day is certainly not the experience we wish to provide, and we sincerely regret the impact this had on your overall comfort. At the same time, we truly appreciate your fairness in recognizing the many colleagues who provided excellent and helpful service throughout your stay. Your comments provide us with valuable insight into both what we are doing well and where we must improve. Most importantly, we are grateful to hear that you would consider returning if we are able to address these concerns. We would sincerely value the opportunity to regain your confidence and demonstrate that your feedback has resulted in meaningful improvement. Should your travels bring you back to Bangkok, it would be our privilege to welcome you again and provide the attentive, professional, and caring experience that you expected from Oriental Residence Bangkok. Thank you once again for giving us the opportunity to learn from your experience. Your feedback is deeply appreciated, and we sincerely hope to have the opportunity to welcome you back under much more positive circumstances. Yours sincerely, Wasan S. Guest Experience Manager and Quality

Response from the property

Dear Khun Yannik S, Thank you very much for your wonderful review and for choosing to stay with us again before your flight home. We are truly honored by your continued trust and delighted to know that your second stay was just as perfect as the first. It is a pleasure to hear that you enjoyed the suite upgrade and the enhanced view. We are equally grateful for your kind comments regarding the excellent condition, cleanliness, and maintenance of our rooms. Your recognition of our team’s helpfulness and kindness means a great deal to us. We are especially pleased that we were able to locate and return your forgotten item — providing attentive and thoughtful service is always our priority. We also appreciate your mention of the many dining options in the surrounding area, as our location is indeed one of the highlights for many of our guests. At the same time, please accept our sincere apologies regarding the air conditioning noise. Thank you for bringing this to our attention. Your feedback is invaluable, and we will certainly share it with our engineering team for review and improvement. It would be our absolute pleasure to welcome you back on your next visit to Bangkok. We look forward to hosting you again for another seamless and memorable stay. Best regards, Wasan S. Guest Experience Manager & Quality

Response from the property

Dear Ms. De Faria, Warm greetings from Oriental Residence Bangkok and thank you very much for taking the time to share such a beautiful and heartfelt review following your recent stay with us. We are truly delighted to know that you absolutely loved your experience at Oriental Residence Bangkok. Reading your kind words about being welcomed with genuine smiles and feeling genuinely cared for throughout your stay means so much to all of us, as this is exactly the experience we strive to create for every guest. It is especially heartwarming to know that you found our rooms so comfortable and that the beds and pillows felt "like sleeping on clouds." Your description truly brought a smile to our faces. We are also incredibly grateful for your special recognition of Khun Beach. Knowing that her bubbly personality and kindness helped make each morning even more enjoyable is wonderful to hear and we will certainly share your thoughtful compliments with her. Although one of our colleague at the pool, your recognition of his warmth and welcoming nature will undoubtedly be appreciated by our entire team. It is often these genuine moments of connection that create the most meaningful memories. It was our absolute pleasure to welcome you, and we sincerely look forward to the opportunity to welcome you back again for another memorable and romantic stay in the future. With our heartfelt appreciation and warmest regards, Wasan S. Guest Experience Manager and Quality

Response from the property

Dear Ms. Juhee Jung, Thank you very much for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to learn that you found the service at our hotel to be excellent. Your kind words of appreciation for our team members are sincerely valued. We take great pride in our colleagues' dedication to consistently going above and beyond for our guests, and your recognition will be shared with them as a source of encouragement and appreciation. We are also grateful for your recommendation of our hotel as a reliable and welcoming place to stay in Bangkok, and for highlighting our quality, comfort, and outstanding staff support. Such feedback is truly motivating for our entire team. We very much look forward to welcoming you back again soon and to continuing to provide you with exceptional service. Best regards, Phornpapha K. Front Office Manager