The Grand Sathorn

SA

s a

3/5Google· 4 weeks ago

We had a lovely stay at The Grand Sathorn. The rooms are absolutely huge and very spacious, which was a real highlight and made the stay very comfortable. The hotel is a little dated and could definitely benefit from some updating, particularly the bathrooms. The bathroom wasn’t the cleanest, but I think this is largely due to the age and condition of the fittings rather than a lack of effort from the staff. Unfortunately, our air conditioning stopped working on one of the nights. However, the staff were very quick to respond and organised another room for us to move into, which we really appreciated. The staff throughout our stay were lovely, welcoming and helpful. Overall, we enjoyed our stay and would recommend it if you’re looking for a hotel with very spacious rooms and friendly staff. ❤️

T

tmarieb2025

1/5Tripadvisor· 2 months ago

I booked The Grand Sathorn Bangkok Hotel because it was advertised as a 4-star property. Unfortunately, the room I was given was nowhere near the standard I expected from that rating and looked nothing like the impression created by the hotel’s online photographs. I checked in and was immediately disappointed by the condition of the room. The furnishings were extremely dirty and poorly maintained. The sofas were heavily stained, ripped, worn, and appeared not to have been properly cleaned. The bedding and chairs were visibly stained. The walls had holes, scuff marks, peeling wallpaper, and significant cosmetic damage. The flooring was warped, peeling, and uneven, with deteriorating caulking throughout the room. The television had such poor reception that most channels were essentially unwatchable. The room also had an unattractive view that did not match the impression created by the hotel’s marketing. There also appeared to be mold in the room. I have a severe mold allergy, and after sleeping in the room I woke up with significant nasal congestion and burning, which was extremely concerning to me. ⚠️ The biggest issue was the significant difference between what was advertised and what I actually received. The online photographs present a much more modern and well-maintained property, while the actual room I was given was old, worn, dirty, and in serious need of maintenance. I photographed the condition of the room and documented these issues. I went to the front desk and asked to be moved to another room. The staff member told me he was unable to move me and that I would need to speak with management. I subsequently wrote to management explaining the condition of the room, included my concerns and photographs, and requested a full refund. Management never responded to me. The condition of the room, the disparity between the advertising and the actual property, and the complete lack of response from management made this an extremely disappointing experience. I would strongly recommend reading the reviews carefully and seeing recent photos before booking this hotel. It appears all online pictures are AI and/or heavily photoshopped.🚨

TM

Trip.com Member

3/5Trip.com· 4 months ago

The hotel is extremely old. The water pressure for the shower in my room was terrible as was the heating. The noise insulation is poor. I could hear the room beside mine clearly. The staff are not very helpful and don't seem to have the typical friendly Thai customer service attitude. I asked to borrow a phone charger as I misplaced mine and they just told they don't do that. If all you want is a big room and a location near to wherever it is you need to go, then this hotel is good value. Since it's so cheap. That's about all that's good I can say.

C

Chom

1/5Google· 2 weeks ago

⭐ 1/5 – Very Disappointing Stay at The Grand Sathorn Hotel Unfortunately, our experience at The Grand Sathorn Hotel was extremely disappointing. The hotel was very old, outdated, and had an unpleasant smell. The overall condition of the property was nothing like what we expected from the photos online. The atmosphere felt uncomfortable, and the hotel was definitely in need of a major renovation and better maintenance. We were looking forward to enjoying our holiday in Bangkok, but instead, we felt so disappointed with the accommodation that we decided to move to another hotel. For the price and expectations, this was definitely not a pleasant experience. I would not recommend this hotel to anyone looking for a clean, fresh, and comfortable place to stay in Bangkok. Definitely would not recommend!

A

Ansar

3/5Google· a month ago

The staff were friendly and helpful, and I really appreciated their welcoming attitude and willingness to assist. There were just a couple of things that could be improved. I noticed some insects in the room, so I would recommend the hotel take additional measures, such as using suitable insect protection, to help keep them away from the rooms. Also, slippers were not provided, which would have been a nice and useful addition for guests. With a little more attention to these details, the hotel could provide an even better experience.

J

Jan

4/5Google· 3 months ago

The Grand Sathorn has the perfect location. You can reach the BTS Skytrain in 5min and the boat Pier in 7min. The Metro is about 6min away. Everything you need is close by. The Service is great, the reception is available at all times. The Rooftop pool is big enough for real swimming and you have a great view over the city while relaxing at the rooftop bar, which has better prices than most of the normal bars in the street. Our room was very spacious and the A/C is working perfectly, maybe even a bit too cold, so you would have to turn it down a bit. There are free pool towels and free water comes with the room service everyday, which can be added to the list of great service. The Hotel is not the newest and there a few leaks in the bathroom here and there, the Bathtub-Shower could be renewed as it is loose and a bit worn off, but it doesn’t really matter. These are very minor inconveniences compared to the great experience overall, especially the great pricing. Thank you for the wonderful stay and the friendly staff.

BA

Bhuvaneshwari Anand

4/5Google· 2 months ago

Excellent location. We arrived at 10am, so were told that we could check in before 2pm if we paid additional 1000BHT which worked well for us. As rooms were not ready they did upgrade us to a deluxe room. However no receipt for the 1000BHT was given. The room was really massive and good.. So very happy with that. They had standard breakfast options plus Thai breakfast options. Location is excellent. Just a 5-7 min walk to Taksin MRT and a 10min walk to the Sathorn pier. It is a 30min journey to The Grand Palace.

MM

Moosa Muneel

5/5Google· 3 weeks ago

I had great experience with this hotel with my 3 friends for 3 days. Room was good and spacious with fantastic view of the city and amazing pool and ambience at the rooftop & Stunning views. I even extended for 1 day. Excellent choice thank you sathorn team.