Hilton Berlin

Response from the property

(Translated by Google) Dear Jade Outram, Thank you for taking the time to share your feedback. We are truly sorry to hear that you are finding your current situation particularly stressful, and we would like to express our understanding of the importance of a healthy work-life balance. As a hotel, we place great value on fair and respectful working conditions and reliable service. Our aim is to offer both guests and our team members an environment that combines professionalism and appreciation. We thank you for your openness and commitment. We would be delighted to welcome you back to our hotel and to demonstrate our commitment to professionalism and appreciation to you. Sincerely, The Hilton Berlin Team (Original) Sehr geehrter Jade Outram, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Rückmeldung zu teilen. Es tut uns aufrichtig leid zu hören, dass Ihre aktuelle Situation als besonders belastend empfunden wird, und wir möchten unser Verständnis für die Bedeutung einer ausgewogenen Work-Life-Balance ausdrücken. Als Hotel legen wir großen Wert auf faire und respektvolle Rahmenbedingungen sowie auf einen verlässlichen Dienst am Menschen. Unser Anspruch ist es, sowohl Gästen als auch unseren Teammitgliedern ein Umfeld zu bieten, das Professionalität und Wertschätzung vereint. Wir danken Ihnen für Ihre Offenheit und Ihr Engagement. Es würde uns freuen, wenn wir Sie weiterhin in unserem Haus begrüßen dürfen und Sie von unserem Anspruch an Professionalität und Wertschätzung überzeugen können. Mit freundlichen Grüßen Ihr Team des Hilton Berlin

Response from the property

Dear Guest, Thank you for choosing Hilton Berlin and for sharing such a thoughtful review. We are delighted to hear that your stay was enjoyable and that you would recommend us to fellow travelers. Our team strives to create a warm and welcoming atmosphere, and it is wonderful to know that this was reflected throughout your visit. We are especially pleased that a team member made a lasting impression and contributed to an even more memorable experience. It is great to learn that breakfast stood out, both for its variety and the setting. We believe the morning meal sets the tone for the day, and your recognition affirms our commitment to quality and choice. We are also pleased that you appreciated the design and ambience of our lobby and restaurant. Providing a relaxing environment with excellent food and beverage options is central to our service philosophy. Thank you for noting the convenient location near public transport. Ensuring our guests can explore the city with ease is part of the experience we aim to provide. We are glad that your room offered comfort and cleanliness. We understand the preference for a memorable view and appreciate your understanding, and we are pleased that the overall experience met your expectations. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Berlin for another fantastic stay.  Kind regards,  Hilton Berlin Team

Response from the property

Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your 5-night stay, our convenient location, and the Executive Floor upgrade. It is great to know that you appreciated the Executive Lounge, breakfast, and our wellness facilities. Your kind words about our spa team mean a lot, and we will be sure to share your compliments with them. We look forward to welcoming you back again soon! 😊

Response from the property

Dear Guest, Thank you for sharing such generous feedback about your recent stay at Hilton Berlin. We are delighted to know your experience from arrival to departure met your expectations so thoroughly. It is wonderful to hear that our front desk team made you feel welcome and that our housekeeping colleagues helped ensure a pristine and comfortable environment. Your comments about the room design, cleanliness, and the comfort of the bed and pillows are greatly appreciated. We are also pleased that our location served you well while still providing a peaceful night’s rest. Knowing that breakfast variety, complimentary water, and lounge access added to your enjoyment is very encouraging. Your recommendation and recognition of the overall value mean a great deal to our team. We strive to deliver seamless stays for couples, families, and business travelers alike, and your review affirms that commitment. We look forward to the pleasure of welcoming you back to Hilton Berlin on your next visit. Kind regards, The Hilton Berlin Team

Response from the property

Thank you for sharing your feedback. We are sorry to hear that your experience at our LivingWell Health Club & Spa did not meet your expectations. While we are pleased that you enjoyed the sauna area, we regret that the pool environment did not allow for a relaxing swim. We understand your concerns regarding rule enforcement and agree that guests should not have to address such situations themselves. Your comments regarding staff presence, communication of pool rules, and overall supervision have been shared with the team for review. Thank you for bringing this to our attention, as guest feedback helps us improve the experience for all visitors.

Response from the property

Dear C Cutler, Thank you for sharing such thoughtful feedback about your recent stay at Hilton Berlin. We are delighted to know that you found the accommodations comfortable, the linens and amenities of high quality, and the overall cleanliness meeting your expectations. It is wonderful to hear that the climate control provided comfort during warm weather and that the blackout curtains contributed to a restful stay. We are also pleased that the shower and other in-room features supported a relaxing experience. We appreciate your recognition of the convenience of self check-in and check-out. It is equally gratifying to learn that our concierge team was helpful and that the hotel’s location enhanced your visit. Thank you for choosing us. We look forward to the pleasure of welcoming you back to Hilton Berlin. Kind regards, The Hilton Berlin Team