The Ritz-Carlton, Berlin

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Michał Strzelecki

3/5Google· 3 months ago

Our stay left us with mixed feelings. From the moment you arrive, you can feel the hotel's luxury—the staff outside are outstanding: professional, welcoming, and eager to help. Unfortunately, that excellent first impression disappears as soon as you reach the front desk. We had informed the hotel in advance that we would arrive a little before the official check-in time. We arrived at around 2:00 p.m., and the receptionist told us that we were lucky because our room was already ready. However, we were later informed that the room originally assigned to us was not actually ready, so we had been given a different room instead. That was the reason why none of our previously requested preferences had been prepared. Despite informing the hotel of our requests before arrival, none of them had been taken care of when we entered our room. From 2:00 p.m. onwards, we repeatedly asked for a baby cot, but it was only delivered at around 7:00–8:00 p.m. Even worse, no one answered the phone at reception, so during our stay of less than 24 hours, I had to go down to the front desk four times to resolve issues that should have been handled before we arrived. Only after my third visit were our requests finally fulfilled. The breakfast, however, was exceptional—delicious, with a great selection of high-quality food, and the restaurant staff were excellent. Overall, the hotel has many strengths, but when you stay at The Ritz-Carlton, Berlin, your expectations are naturally much higher. Unfortunately, this experience proved that not every Ritz lives up to the reputation of the brand.

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Tiger Shigetake

5/5Google· 3 months ago

I would like to recognize the exceptional professionalism of Ms. Sarah Krolik, Head Receptionist at POTS Restaurant. While planning a special surprise dinner for a friend, Sarah went above and beyond to help bring my idea to life. She was incredibly attentive, thoughtful, and proactive, offering wonderful suggestions and taking the time to ensure every detail would have made the evening as special as possible. It was the little details that truly stood out. Sarah even sent me a champagne list in advance so that a bottle could be waiting at the table upon arrival, and she suggested thoughtful ways to make the table feel extra special for the occasion. Every recommendation was made with such care, class, and elegance, making me feel that nothing was too much trouble. That level of thoughtfulness and genuine hospitality is rare, and it left a lasting impression. It’s been a long time since I have encountered someone who demonstrates such genuine care, warmth, and dedication to creating a memorable guest experience. Her level of professionalism, grace, and attention to detail is truly refreshing and reflects the highest standards of hospitality. Thank you, Ms. Krolik, for your kindness and outstanding support. The Ritz Carlton is fortunate to have someone of your calibre representing its guests’ first impression. Exceptional service begins long before guests are seated, and Sarah is a perfect example of that.

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LaneyLeft

5/5Tripadvisor· a month ago

Dates Stayed: Friday, June 19th, 2026 to Monday, June 22nd, 2026|Time Arrived: around 10:30am|Room Ready: around 1pm|Normal Check In Time: 3pm|Checked Out: around 3:45am|Room Type: Deluxe View Room, Guest room, 1 King, Potsdamer Platz view|Room Number: 741|Marriott Status: Platinum Elite The hubby and I decided to stay at the Ritz in Berlin in order to take advantage of a few deals. I had an Free Night Certificate (FNC) I used for the last night. The hubs and I have the Chase Sapphire Reserve so took advantage of the edit credit. The first two nights would have been $997.39, but we used our $250 CC credit, paid a few bucks in cash, and used points for the rest. Thru Chase we booked a Deluxe Guest room, 1 King. I had reached out prior to ask if we could stay in the same room the entire time. Luckily they were able to upgrade to the category I booked with my FNC. Thru Chase, we also got a $100 on property credit, free breakfast, and a welcome amenity. The welcome gift ended up being a couple bottles of water and some chocolates. The Ritz reached out prior to with a questionnaire regarding our stay so they can customize anything you might need. I also let them know we were in Berlin celebrating an anniversary. They were super sweet and sent us a cake. The room itself was great. Bed comfy and a great size. Had a spacious sitting area, large bathroom. Nice view of the plaza. It really isn't much to look at, but I appreciate any kind of view. Before we got our room, we went down to the spa to freshen up. We actually took the airport express FEX to get here. It was unusually hot during that time, so it was nice to clean up a bit. The free breakfast at POTS is something you should not skip. I highly recommend checking it out at least once. We did hit it up Sunday morning. You can order off their a la carte menu and hit up the buffet. I believe everything is included except alcoholic beverages. We also went to the Curtain Club twice while staying here. Service wise, I felt like this spot was pretty hands off. But I know if I needed something, I could ask for it. Overall, a nice hotel to use the Chase Edit credit.

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Trip.com Member

4.7/5Trip.com· 8 months ago

The Ritz-Carlton, Berlin⭐ 9/10💰 Value for money: 10/10A refined luxury hotel in an exceptional Potsdamer Platz location. The rooms are generously sized at approximately 40 sqm, perfectly proportioned, with an interior executed to near perfection. The atmosphere is calm and composed, and the service is polished, discreet, and highly professional.Luxury hospitality is ultimately remembered less by rules than by judgment and generosity. When pricing or policies feel disproportionate, the moment lingers longer than the gesture itself—and guests inevitably carry that memory forward. A more flexible approach would have elevated an otherwise outstanding experience.An exceptional hotel overall, offering remarkable value within its category.

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jelly keni

5/5Google· 2 months ago

We had a wonderful stay at The Ritz-Carlton, Berlin. Although the price is on the higher side, we genuinely felt that it was worth every euro. What impressed us most was the service. Every member of staff was friendly, professional, and always ready to help. Whether it was arranging an early check-in, accommodating a late check-out, helping us connect the TV or Wi-Fi, or assisting with any small request, nothing ever seemed like too much trouble. The breakfast was excellent, the gym was very good, and the overall quality of the hotel matched what you would expect from a Ritz-Carlton. For us, the staff are what truly made the experience special. We would have absolutely no hesitation giving more than 5 stars if that were possible. ⭐️⭐️⭐️⭐️⭐️+

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Cabbij80

5/5Tripadvisor· 3 months ago

Just finished a wonderful long weekend here at the Ritz-Carlton Berlin. The hotel is very well located on Potsdamer Platz, and really central. The hotel itself is fantastic inside and the rooms are spacious and comfortable throughout. The bed was spectacularly comfortable and provided a great night's sleep. We were fortunate enough to be in the club rooms and had access to the lounge. This is the shining star of the hotel honestly, the ladies and gentlemen looking after us made our stay beyond expectations! I can't thank them enough, especially Domenico who gave us some really good recommendations and looked after us. But all of the staff in the club lounge were fabulous! I would highly recommend staying here and going for the club room. We did also have a drink and some food in the Curtain Club which was delicious and again the service was great.

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E785BQrichardr

3/5Tripadvisor· 4 months ago

We stayed for two nights for a weekend break in Berlin. On checking in we were told that the rate booked had no breakfast and that it would be 55euro per person per day, despite online clearly stating that breaksfast was included. As. doubted my self I cheked again and returned to reception where the second team memeber I spoke to added the breafast without question; nice touch.|The breafast is very good and has a wides selection.|Rooms are large, spacious and very comfortable. Two small complaints were that almost every tv and radio stations actually worked; depsit being on the menu. Also my wife found it an issue that there were no plug sockets near any mirrors to use her hairdryer.|We ordered room service, two salads, a fries and two colas, it was nicely served and large portions, but very expensive, at 100euro. Room service is expected to be a bit mroe expensive, but this was VERY expensive. Beware of the wate in room, we accidentally opened a bottle of the fiji water and it is 14euro for 500ml. There are free water bottles, but it is slightly confusing as there are multiple bottle laying out. I would expect any water laying out of the mini bar is complimentary.|The wellness centre is ok. The pool is very small, too short to really exercise and water very cold. The steam room needs to be refurbished/deep cleaned; it has a strange mould like smell to it, and the grput in between some tiles was greenish.|The "behind the curtian" bar was very nice, staff were very pleasant and the atmosphere nice.|On checking my bank statement today they have also blocked my card for three separate paymetns that total more than double the entire booking cost.|Overall a nice stay but somehow lacked, it is a good hotel, not amazing. Overall we are (supposed pay) around 1000 euro for two nights, that includes breakfast and 100 euro in room service. Not sure I see the value on this occassion.|We have certianly stayed at much better Ritz-Carlton hotels.

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Lucas Atilano

4/5Google· a month ago

We recently stayed at The Ritz-Carlton, Berlin for six nights with our three-month-old daughter on our first family trip to Berlin. Overall, we had a very memorable stay, and there were many aspects of the experience that genuinely reflected the level of hospitality we associate with The Ritz-Carlton. The Front Desk and Guest Experience teams were outstanding. Martin in particular made a tremendous difference to our stay. He was able to assist our family in several different languages, which immediately made us feel more comfortable, and he continued to be incredibly kind and helpful throughout our stay. He helped arrange for us to remain in the same room across two separate reservations so that we would not have to pack everything and move with a baby, and continued to check on us and help whenever we needed anything. He genuinely made our family feel at home. Danielle, Niklas, Tommy, and the rest of the Front Desk team were also wonderful. The preparation for our daughter was exceptional. The hotel provided a crib, diaper station, changing supplies, bottle warmer, sterilizer, baby towels and other items, and the team helped us refrigerate breast milk and freeze our ice packs each day. Traveling internationally for the first time with a three-month-old was something we were understandably apprehensive about, and the hotel made that part of the experience considerably easier. The one significant inconsistency was housekeeping. Over several days, different things were missed: robes and tissues were not replenished, the number of towels decreased, our daughter’s towels stopped being replenished, the diaper bin was not emptied, and on one occasion the coffee station was stocked only with decaffeinated coffee. There was also a noticeable difference in attention to detail from one day to another. On one day our toiletries were thoughtfully organized; on another they were left looking rather haphazard. On our final full day, a window was left open after the room was serviced, which prevented the air conditioning from operating and resulted in us calling the Front Desk before we eventually discovered the cause ourselves. None of these things would have been particularly significant in isolation, but over the course of the stay they accumulated to the point that we sometimes found ourselves checking the room after it had been serviced to see what had been missed that day. That was disappointing at a hotel where attention to detail is such an important part of the experience. What deserves particular recognition, however, is how the hotel responded when we raised the issue. Management took our feedback seriously and apologized immediately. Housekeeping subsequently left fruit, additional baby supplies, plenty of towels, extra water, coffee and chocolates, along with a handwritten apology, and the room received additional attention that evening. It was an excellent example of service recovery and made it clear that the hotel genuinely cared about our experience. Our previous stay at The Ritz-Carlton in Osaka was one of the reasons we chose the brand again. What we remembered most from Osaka was the extraordinary consistency and attention to small details when returning to the room after a long day. The Front Desk and Guest Experience teams in Berlin absolutely delivered that feeling of Ritz-Carlton hospitality. Unfortunately, housekeeping did not consistently reach the same standard. Despite that criticism, we left Berlin with very positive feelings about the hotel and especially its people. The way the team responded to our concerns actually reinforced our impression that they genuinely care about their guests. We would stay here again, and we are extremely grateful to Martin, Danielle, Niklas, Tommy, and the rest of the team for how warmly they treated our family and helped make our first trip with our daughter a memorable one.