Bogota Plaza Hotel

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John Klaiss

5/5Google· 7 months ago

It’s been over 3 years since my stay there with my wife, and I still think about it all the time and how remarkable the service was there. I compare the service of the Bogota Plaza Hotel to hotels here in the USA and realize they really don’t even come close unless you are willing to pay an arm and a leg. I stayed in one of the suites and it was very affordable. The room was very large and the building itself on a whole was very well maintained. The breakfast there was so good, and the ala carte items for room service were delicious. Thank you so much for great time and good memories.

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201billc

5/5Tripadvisor· 9 months ago

This hotel is one of the nicest hotels I’ve ever stayed in at the most economical price I’ve ever paid to start with. I booked it last minute from the Bogota airport. I got here at 5 o’clock in the morning and they put me right into a room. when I booked my room. I chose a one king bed room for two nights while I figured out what I was gonna do then I kept adding one or two nights and one time I made a mistake and they were only offering sweets and I chose it. They called and said do you know that your new room that you paid for as a suite not a room do you wanna change back to a room or do you want to go to the suite? I said well I’ll take the suite. It was $20 more than a room. It was the smartest thing I ever did it’s a beautiful living room, dining table dry counter a bedroom with the bathroom sink and then in the inside the shower room there was a toilet. Besides the beautiful room, the staff were all very friendly and Very helpful. Especially Juliana. She helped me with everything I needed while here, relaxing I ended up needing to do paperwork file things print things and Juliana was always there to help me with a smile. She’s the nicest person I’ve ever had to take care of me in a hotel. Juliana and the whole staff at this hotel have made me feel so comfortable.

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Erwin Naeder

4/5Google· 2 months ago

Excelent hotel. A lot of services, great breakfast with many options. Warm service. A bit noisy depending on the room. Charged for local calls wich nowadays are always free.

TM

Trip.com Member

5/5Trip.com· 7 months ago

I liked it, had everything I needed, fairly decent location, at least for me, I would stay again

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Carlos Pinto

1/5Google· 7 months ago

I rarely leave negative reviews, but this experience was unacceptable. We booked 3 rooms for 8 people, and the check-in process felt completely outdated and inefficient. The front desk agent insisted on collecting passports for every single guest—including minors—then manually entered all the information, scanned, and printed each document. This alone took an excessive amount of time. What followed was even worse: an additional 20 minutes just to locate our rooms, with no explanation provided at any point. In total, check-in took over 35 minutes—despite an empty lobby and no other guests waiting. To make matters more frustrating, we were given only one key per room, creating unnecessary inconvenience for a group of our size. The most concerning part? The hotel justified this cumbersome process under the guise of “security,” yet elevator access was completely unrestricted—one key could access multiple floors, and there was no visible security presence. So the inefficiency isn’t even achieving its stated purpose. This is not just poor service—it reflects broken processes, lack of training, and a disregard for guests’ time. I would strongly reconsider staying here unless they modernize both their systems and their approach to customer experience. We checked in on March 28 2026 at 10:10pm

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serenitylover_10

5/5Tripadvisor· 3 months ago

We have stayed at Bogota Plaza Hotel on multiple occasions and continue to enjoy their excellent service, great location and amazing breakfasts.

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572dariusm

2/5Tripadvisor· 8 months ago

Hotel location is adequate and about 22 blocks from Unicentro. The atmosphere is neutral and the rooms are of adequate size with a nice shower. The room has a safe available. We noticed that the cleaning of the room is rather poor and superficial . The Tv service is adequate for local channels. However, our experience with the included breakfast was very poor with low variety of fruits, breads and cheeses and excessive wait for ordering something like a fried egg taking over 15 minutes. The dining staff is not organized and has no specific assigned chores or management with poor follow up if ordering food other than using the buffet. I believe the food is of inferior quality and variety with serious management flaws. Not worth the experience featuring poorly prepared items like egg rolls, dry quiches and flaky low quality breads. Management is unresponsive. Leaving the hotel at 5:30 AM to the airport we requested 3 times a Carry-on food to go -which is standard -but none provided.

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Samuel Pedraza

5/5Google· 10 months ago

Amazing hotel. Have been coming here more often when i come visit my finance. The hotel is always clean, super friendly staff. Breakfast is included and i highly recommend you check it out. Will be coming back!