NH Bogota Pavillon Royal

Response from the property

Dear Mr. Vargas, Thank you for taking the time to share your experience. We are genuinely sorry to learn that your stay did not reflect the comfort, reliability, and attention to detail that we aim to provide. We understand how important a seamless stay is during significant occasions, and we regret the inconvenience and disruption you encountered. Our team is committed to maintaining well-kept accommodations and ensuring all areas meet rigorous cleanliness expectations, as we know this is essential to our guests’ peace of mind. We also regret that transportation arrangements did not meet expectations during such a time-sensitive event. Our goal is to deliver clear communication and dependable service in coordination with trusted partners so that plans proceed smoothly. We appreciate your feedback, as it helps us remain focused on the high standards and careful processes that define our service. We hope to have the opportunity to welcome you again and provide the reliable and comfortable experience that our guests expect. Best regards, Andres Felipe Fernandez Front Office Manager NH Royal Pavillon

Response from the property

Dear Mr. Quiroz, Thank you for sharing such generous feedback about your recent stay. We are delighted that our setting in Bogotá’s most exclusive district suited your plans, with renowned dining options and Parque de la 93 just a short stroll away. It is wonderful to hear that our team’s attentive and professional service made you feel welcome from the moment you arrived. Service is at the heart of what we do, and we work each day to create memorable stays for every guest. We are also pleased that you enjoyed the comfort and style of our renovated rooms. We continuously refine design and amenities based on guest insights to enhance convenience and relaxation. Your recognition of our cleanliness means a great deal to us. Maintaining immaculate spaces through rigorous standards is essential to the experience we aim to deliver. We appreciate your recommendation and look forward to the pleasure of welcoming you again for both business and leisure. Best regards, Paula Alonso Front Office Manager

Response from the property

Dear Mr. Pragle, Thank you for sharing such thoughtful feedback during what we understand is an important and demanding stay. We are delighted that the beds contributed to a truly restful night and that our recently updated rooms offered the comfort and style you were seeking. It is wonderful to know that breakfast stood out with its freshness, variety, and quality. We place great emphasis on beginning the day well, and insights like yours help us continually refine our offerings. We are also pleased that you enjoyed meals at our restaurant and experienced attentive, friendly service. Providing genuine hospitality is at the heart of our hotel, and our team is dedicated to creating memorable stays for every guest. Your note about the convenient location and nearby outdoor space for your family is much appreciated. Knowing that our setting supported your needs during this time means a great deal to us. We are grateful for your kind words and look forward to welcoming you back for a more relaxing visit in the future. Best regards, Paula Alonso Front Office Manager

Response from the property

Dear Mr. Khaled, Thank you for sharing your experience with us. We are delighted to know your stay was enjoyable and that our restaurant team made such a positive impression. Service is at the heart of what we do, and it is wonderful to hear that our efforts to create memorable moments resonated with you. Your recognition of our team’s hospitality is truly appreciated. We are pleased you found our location convenient, with easy access to renowned dining options and the vibrant ambiance of Parque de la 93. It is an excellent setting for exploring the city. We also value your understanding regarding ongoing enhancements. Our rooms have recently been refreshed with a contemporary design, and we continuously refine them with guest comfort in mind. We look forward to welcoming you back on your next visit to Bogotá. Best regards, Andres Felipe Fernandez Bermudez Front Office Manager NH Royal Pavillon

Response from the property

(Translated by Google) Dear Ms. Alejandra, We sincerely regret that your experience did not meet your expectations, especially on such a significant occasion. We understand the impact such a situation can have and deeply apologize for any inconvenience caused. Our goal is to provide efficient coordination, clear communication, and attentive service at all times. When a guest perceives otherwise, we take their feedback very seriously, as our priority is to deliver impeccable and reliable experiences. Thank you for sharing your impressions. We value your trust and respect your decision. We would like the opportunity to offer you a future stay that reflects the high standards of quality and hospitality we strive to maintain. We hope to welcome you back again soon. Sincerely, ANDRES FELIPE FERNANDEZ BERMUDEZ Front Office Manager NH Royal Pavillon (Original) Estimada Sra. Alejandra, Lamentamos sinceramente que su experiencia no haya estado a la altura de lo esperado, especialmente en una ocasión tan significativa. Entendemos el impacto que una situación así puede tener y sentimos profundamente las molestias ocasionadas. Nuestro objetivo es ofrecer una coordinación eficiente, una comunicación clara y un servicio atento en todo momento. Cuando un huésped percibe lo contrario, tomamos muy en serio su percepción, ya que nuestra prioridad es brindar experiencias impecables y confiables. Agradecemos que haya compartido sus impresiones. Valoramos la confianza depositada y respetamos su decisión. Nos gustaría tener la oportunidad de ofrecerle en el futuro una estancia que refleje los estándares de calidad y hospitalidad que nos esforzamos por mantener. Esperamos poder darle la bienvenida nuevamente en otra ocasión. Atentamente, ANDRES FELIPE FERNANDEZ BERMUDEZ Front Office Manager NH Royal Pavillon

Response from the property

Dear Mr. Mesa, Thank you for sharing such encouraging feedback and for making us your preferred choice in Bogotá. We are delighted to hear that our location, dining options, accommodations, and especially our team’s attentive and caring service made a strong impression. Service is at the heart of what we do, and it is wonderful to know our team contributed to a memorable stay, whether traveling solo, with family, or with friends. We are equally pleased that the nearby restaurants, bars, and amenities added to your convenience. Your comments about the rooms mean a great deal to us. We appreciate your loyalty and look forward to welcoming you back on your next visit to the city. Best regards, Paula Alonso Front Office Manager