NH Collection Bogotá Royal Teleport

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aminie2023

5/5Tripadvisor· 2 months ago

5 Stars ⭐️⭐️⭐️⭐️⭐️ We had another amazing experience at this hotel! This is already our second time staying here this year, and once again, everything was wonderful. ❤️ A special thank you to our amazing bartenders, Luis Suarez and Nidia Sanchez! They were incredibly attentive, friendly, professional, and made us feel so welcome. Their service was truly exceptional, and they went above and beyond to make our experience special. 🍸✨ People like Luis and Nidia are what make a hotel experience unforgettable. We will definitely be coming back again and would highly recommend this hotel to anyone looking for great service and a beautiful experience. Thank you, Luis and Nidia, for making our stay even more special! ❤️⭐️⭐️⭐️⭐️⭐️

TM

Trip.com Member

4.7/5Trip.com· 9 months ago

Excellent hotel propped up by great attentive staff and good facilities. Location is good to explore on foot and there are lots of restaurants and bars around the Usaquén area to explore. Will stay again.

LK

Lila Kaeser

5/5Google· 2 months ago

So far my stay has been great! The beds are comfy and the women that do my room are doing a wonderful job. Breakfast service is wonderful and el mesero Jose Ramon is always smiling and ready to make sure you have a delicious breakfast . The spa girls are friendly and sweet and the whole spa and pool have kept me fit during my stay.

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camilogK9143UV

1/5Tripadvisor· a month ago

PRICING & RATES: Traveling from Canada, I want to warn other travelers — especially those coming from abroad — before you book this property. I had a confirmed corporate/negotiated rate for 3 rooms, booked and confirmed in writing weeks in advance, and it simply wasn't honored. In the days leading up to check-in, I was given five different, increasingly higher prices for the exact same reservation. Separately, before arrival, the hotel sends guests emails asking you to pay "extra" for things like a king-size bed or an iron — I didn't pay these, because these are actually complimentary/included items, not paid upgrades. That raises real concerns about deceptive, spam-like billing emails, and about pricing practices that may not be legal. Save yourself the headache and book literally anywhere else — any brand other than NH or Minor Hotel Group. THE "5-STAR" EXPERIENCE: Beyond the pricing, the day-to-day experience did not match a 5-star property. Room service took over 3 hours for a simple coffee and tea order. There is no doctor on site, and when I asked about medical assistance, I was told to expect a wait of 3+ hours. Housekeeping cleaned the room but left it without restocking toilet paper or coffee. And we found blood stains on the curtains in our room. Between the pricing games and the basic service failures, this does not reflect a 5-star standard, and I would not recommend it — particularly to international travelers who don't have the time or local support to deal with these issues on the ground. Book with anyone other than NH or Minor Hotel Group.

LG

Laura Gamez

5/5Google· 2 months ago

The rooms had some issues, only one caffeinated coffee for a two person stay. The safe was broken, they fixed it but took forever. Toilet screw at end came undone. However hotel service in restaurants was excellent for breakfast and brunch. Jose Ramon and the whole brunch staff were fantastic. Javier daily at breakfast was great, attentive. Generally the food service every morning was lovely.

JA

Jun Amano

5/5Google· 5 months ago

This is a very good hotel located in Bogotá’s business district, making it an excellent choice for both business travelers and tourists. The surrounding area is vibrant, modern, and full of restaurants, cafés, shops, and other conveniences, creating a very comfortable environment for visitors. One of the biggest advantages of this hotel is its location. The charming Usaquén district can be reached on foot, allowing guests to easily explore one of Bogotá’s most attractive neighborhoods, known for its colonial atmosphere, restaurants, and local culture. This makes the hotel a great base for discovering the city. As for the hotel itself, the facilities are well maintained, and the overall quality of the stay was very good. One minor observation is that some areas of the interior and the guest rooms felt a little dimly lit. However, this did not significantly affect the overall experience and may even contribute to a more relaxed atmosphere for some guests. Overall, this is a highly recommended hotel in Bogotá. With its excellent location, comfortable accommodations, and easy access to both the business district and the charming Usaquén area, it offers a very pleasant stay and good value for visitors to the city.

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614lilak

5/5Tripadvisor· 2 months ago

Great place . Service is wonderful in the Spa, Sofía in reception and the bartender Nidia Sanchez. She has a wonderful spirit and super nice. I enjoy the whole atmosphere . Daniel at breakfast also very friendly.

TY

Texas YD

3/5Google· 3 months ago

Not flexible to help me on my plane reschedule earlier, and needing change hotel date. Aircon in room too cold not changeable or heater doesnt work. Hotel is nice and clean, bathroom works well, water very hot. In a nice area next to shops and restaurants and offices. Food is good in breakfast. Wifi fast good connection.