NH Collection Bogota WTC Royal

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Paige2808

1/5Tripadvisor· 2 months ago

Worst hotel in Bogota. Go here if you want NO Air conditioning. This is no 5-star hotel. Service sucks, hot rooms, and they will accuse you of not paying for your meal when they used the wrong data phone. Go to ANY other hotel!! The rooms are old, and the AC is ancient, and you will sweat all night. The beds are super uncomfy. And i promise you this is not 5-star service!! RUN

TM

Trip.com Member

1/5Trip.com· a year ago

“If your company is footing the bill, congratulations you won’t feel the sting. But if you’re paying out of pocket, do yourself a favor and spend €30 more for NH Teleport. At least there, you won’t be charged for the privilege of a basic cup of coffee in a so-called 5-star hotel.Oh, and if you have a thing for stale fried chicken aromas, aim for the second tower, floors 3 and 4. Otherwise, choose wisely because the only thing colder than the rooms is the reception staff’s attitude.”

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Mario Perona

4/5Google· a month ago

A special mention must go to the wonderful breakfast team, and in particular to Hernan Lozano. Every morning, Hernan passionately introduced me to traditional Colombian dishes, sharing the stories and traditions behind them and encouraging me to discover and taste something new. Thanks to his genuine passion and hospitality, breakfast became one of the highlights of my stay — a truly authentic journey through the aromas, flavours and culinary traditions of Colombia. Thank you, Hernan, for making this experience so memorable!

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Robert Guratzsch

4/5Google· 2 months ago

Well located in the best parts of Bogota within walking distance of many restaurants and bars and shops. The staff is friendly and helpful and always on top of their best!!! The breakfast buffet could use a bit of freshness - it looked like much of the offering was prepared the night before and had been sitting out all night. The rooms where clean and the gym was in good working order. But I remembered from a year ago that there was a more luxurious feel to the establishment, which somehow was missing this time around. I hope when I return on my next trip, things will be a bit more "up-graded".

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Jessica W

5/5Google· 3 months ago

I ended up staying here by accident because my other reservation forgot I was coming and did not answer my calls at 11PM at night. They welcomed me in and were soooooo accommodating. Most of the staff speak English, but were also gracious enough to let me speak to them in my somewhat passable Spanish, which I appreciated because I need to get better in my second language and you have to practice. The sheets were soooooo soft, I slept very well (my bed was firm). I ordered room service, which was excellent. They have a great gym, sauna and spa. There’s also so many restaurants near by, and I felt super safe walking around at night (use your own judgement of course). Would return!

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SAD EMU

3/5Google· 3 months ago

The stay was good overall but I did have some issues: - room cleaning seems to be done around 1 or 2 pm, I told them that I usually got back at the room at the time and that they would probably do it in the morning. This was only done after 2 days. Also, when adding coffee capsules, they managed to add 2 used ones at some point. - loud noise at around 10:30 pm, something like a washing machine. - asked the reception and the room cleaning team for slipper a couple of times and never got them. - furniture in the room is a bit used.

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Christian Rios

5/5Google· 6 months ago

I’ve been staying here consistently for about six months now, and honestly, after the very first day, I knew this was going to become my new hotel whenever I’m in the area. The breakfast is phenomenal, the rooms are comfortable, and the overall experience has been consistently excellent. I especially want to recognize everyone at the front desk, in the restaurant and kitchen, housekeeping, the doormen, and Erick the bartender. The level of hospitality and attention genuinely makes a difference. This has become my go-to place for business travel, but also for family gatherings and meetups. I’ve created many great memories here already, and it has truly started to feel like a second home. Looking forward to many more stays.

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Sunil Karia

1/5Google· 5 months ago

Avoid this hotel. I encountered many issues during a very short 3 night stay here. 1. Found long hair in the water cups that supposedly were clean. 2. On the 3rd floor, there was construction going on. There was non stop noise. Hammering on the walls from 7:45AM onwards. 3. They charged us for things we did not use from the mini bar in the room. 4. They claim to be a 5 Star but I would say expect 2 Star level service here. 5. The staff is polite but uninterested. You complain about something and nothing will be done about it.