Sheraton Bogotá Hotel

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Luc A (Luc)

2/5Google· 5 months ago

I rarely leave negative reviews, but this stay at the Sheraton Bogotá from June 1 to 4 was one of the most consistently poor hotel experiences I’ve had. From the start, the hotel struggled with even basic service. Staff were polite on the surface, but there was almost no follow-through. Simple requests like extra water, pillows, or document printing had to be repeated multiple times, often without results. The executive lounge was especially disappointing. On my first morning, just before breakfast closed, it could not provide basic items. Reception was unhelpful and unresponsive, and no one coordinated with the restaurant. I ended up missing breakfast more than once because of this lack of organization. When food was eventually sent to my room, it was incorrect. The room itself had multiple issues. The coffeemaker was replaced three times and still didn’t work reliably. A chair broke and took hours to replace, delaying my work. The phone appeared not to work, but it became clear that calls to reception were simply not being answered. What stood out most was the lack of accountability. I asked several times to speak with management, including the General Manager, and those requests were ignored. One manager did apologize, but there was no meaningful effort to fix the underlying problems. The lounge remained poorly managed throughout the stay, with dirty tables and inattentive staff even when only a few guests were present. I am giving this two stars instead of one because many of the individual staff members seemed to want to help. However, the overall culture of the hotel felt disorganized and unclear, which prevented even well-meaning employees from following through on basic service. This property falls well below the standard expected of the Sheraton brand. The issues here are not isolated but reflect deeper problems with management, training, and service culture. I would not stay here again.

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Anthony

5/5Google· 9 months ago

My favorite Hotel in Bogota. Great rooms, gym, and indoor pool. Service is incredible. Great executive club. Huge Buffet breakfast. Have stayed here over 75 night now. All staff are warm and friendly. Camila at breakfast is wonderiful.

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Moshé S

5/5Google· 9 months ago

The hotel feels a bit dated and shows some wear, but it’s fully functional and comfortable. During our stay, the lounge was closed, likely due to low occupancy, but we were offered room service with snacks and drinks instead, which was a nice touch. The location near the airport is very convenient, and we enjoyed being able to walk around the nearby area. Breakfast was hands down the highlight of our stay. We were lucky to experience the Friday breakfast, which includes traditional Colombian dishes, and it was excellent. The staff was incredibly friendly and took the time to explain each dish, what to try, and why, with genuine enthusiasm. That really made the experience special. Final verdict: definitely worth it and highly recommended.

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gabrielsC6964XN

3/5Tripadvisor· 5 months ago

When I checked in on April 27, I requested a room on a high floor away from the elevators. The front desk clerk V. flatly denied my request and assigned me a 3rd floor room in this tall hotel and near the elevators… That was disrespectful . Nevertheless, my stay was made pleasant in the morning by Camila and Zuleima in the breakfast room . Those two ladies were excellent in assisting me every morning. It was very unfortunate that my first impression of the hotel was a negative one. In conclusion, I will not return to this hotel .

TM

Trip.com Member

5/5Trip.com· 6 months ago

Very convenient and safe location. Our family love it and we will come back to book this hotel in June!

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G3760JWjensb

1/5Tripadvisor· a month ago

Over priced, out dated and old. Rooma does not lool like pictures at all. Unfriendly and unprofessional staff. Food is not good quality.

JC

Jake Calle

5/5Google· 6 months ago

Had an awesome experience at Sheraton Bogotá. We had some trouble with a booking last year, and they resolved it with impeccable attention to detail. Special thanks to Nancy Diaz and Natalia Lara for their support!

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forjwa

5/5Tripadvisor· a year ago

The hotel is nicely situated in a quiet business district surrounded by good restaurant options. We found the onsite restaurant to our liking, especially the excellent breakfast service provided by Daniela Mandón and her team. The airport shuttle was easy to find and offered convenient transportation to and from the hotel. The check in process was simple. We had questions about walking around the neighborhood and were expertly assisted by Mr. Jojairo who is excellent at answering questions from tourists. He is a valuable asset to this locale. Vladimir also provided excellent service at the lobby restaurant for lunch service. The one negative experience was when my wife arrived separately and she was asked to register at the front desk before being allowed to use the elevator with me - the staff member could have been more communicative, helpful, and professional as to the necessity of the task. Nevertheless we had a great experience and will recommend.