citizenM Boston Back Bay

DG

Dan Gabel

5/5Google· a week ago

Cool hotel. Thoroughly modern. Huge lobby area on floor two, with an outstanding breakfast. Great views of the city. Rooms are remarkably small, tight for two in bed, yet really comfortable facilities. The lack of space is made up for the 2nd and 12th floor lounge. Very central location. I will be coming back.

TM

Trip.com Member

5/5Trip.com· 6 months ago

citizenM feels a bit more fun and welcoming compared to other modern hotels. The rooms are still on the smaller side, but they’re super comfortable, especially the big bed that takes up most of the space. Everything is controlled with an iPad—lights, blinds, TV—which is actually pretty cool once you get used to it. The lobby areas are a highlight, with lots of space to hang out, work, or grab a drink. It feels more social than your typical hotel. Overall, it’s a great pick if you like a stylish, relaxed vibe without spending too much.

YH

Yannick van der Horst

5/5Google· a month ago

Really enjoyed our stay here. My father and I came for a Boston Baseball trip. The location is very close to Fenway Park, had metro access and there are parking garages nearby (40$ p day). The checkin was a bit vague at first as you go up to the first floor and have to do self check-in. The lobby was a modern style chaos. Which is the concept but was a bit much at first. Once you get used to it, it feels like a vibrant hub. The rooms were small but efficient. Very modern with tablet and everything you need. Huge bed and good shower. The rooftop bar was nice and fancy. Not much beers but further good. The bar in the lobby was a good place for drinks and late night snacks. We enjoyed out stay and the service was good!

LL

Le Lemon

5/5Google· 4 months ago

Our stay at a citizenM was overall really comfortable. The lounge was def different with many seatings and great decorations taste. Small room so it’s better for couple/individual stay. Great location! Right next to subway station, Newbury street, and other restaurants/cafe/stores! I didnt try their breakfast option but they look quite unappetizing

P

paulettebK5450JF

5/5Tripadvisor· 2 months ago

This place is insanely wonderful. The rooms are small, but the common areas are delightful. The large living room gives many options for lounging, working, gathering and enjoying your friends and family. The bar is well stocked and the people working there are quite friendly. The best part of our experience was the front desk person, Jessie. She accommodated us in every way as we had our six month old grandson. She arranged an early check-in and helped us with our bags. The next day she helped me with breakfast again! It has just been a great experience.

VM

Victoria Mejia

4/5Google· a month ago

We had a great stay over the long weekend at the CitizenM in Back Bay! The rooms were clean - a bit tight, but that is to be expected when booking this hotel. It was perfect for what we needed out of a hotel. At times, the room technology via the ipad was a bit glitchy or housekeeping would skip our room entirely, but all in all, it was a great stay and we would be back! The location is unbeatable and the views/aesthetic are great too.

RC

Rob Callaghan

3/5Google· 3 months ago

I recently stayed at the CitizenM Boston Back Bay, a Marriott property that definitely stands out with its modern, some might say hipster, approach. The concept is unique: the first floor is basically just elevator access, and you check in on the second floor using an iPad. You’ll even code your own key card, which is efficient but definitely reduces human interaction. That same floor doubles as a co-workspace during the day, which is a nice touch for remote workers. The rooms themselves are minimalist and tech-forward. You control the lights and blinds via an iPad (Or switches), and it does have a sleek, European flair. However, that modern design means less traditional convenience. The bathroom lacked shelves, the shower setup was a bit awkward, and there wasn’t really a good spot for toiletries. For some, that might feel too bare-bones, even though the bed was very comfortable and the daily breakfast—while an extra charge—was quite good. My main frustration was with the service when I realized I’d left my headphones behind. When I called, the staff seemed inconvenienced and wouldn’t even do a simple check with housekeeping. They insisted on a formal process, and I never heard back. That lack of care dims what could otherwise be a solid, tech-savvy experience.

CV

Courtney V

5/5Google· 3 months ago

The location of this hotel is ideal, close to the T, Fenway Park(13 minute walk), shopping, food and more. Yes, the room is small but it has everything you need and the bed is by far the comfiest bed I’ve ever slept on. I stayed here with my husband to attend a concert at Fenway park and it worked great. Luckily we are very comfortable with one another and did not mind the set up of the room. The iPad controlling the room is pretty cool and it’s fun to change the colour in the shower. The blackout curtains make the room feel like nighttime even when the sun is shining. My only negative of the room is that the toilet flushes really loud and if your partner/friend is sleep they may be woken up. The lobby/lounge is great and has lot of seating. There is a bar there that is open late most nights. I did not find that the canteen had much selection on the night we arrived which was disappointing but not a big deal. Check-in and out was easy using the iPads located right after the elevator. There was always someone there to help. Overall, the hotel is excellent and I will return if I go to a concert or baseball game at Fenway park in the future.