Fairmont Copley Plaza

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Wheresmynexttrip76

5/5Tripadvisor· a month ago

Elegant hotel from 1912 with mosaic floors, high ceilings, right on Copley Plaza and across from the Boston Public Library. There's a small sitting area off the lobby. Our room was on the Gold Lounge floor and well worth the price as it included free breakfast, all day coffee and tea and a no-host bar in the evening along with heavy appetizers and light desserts. There are 2 TVs and games such as chess, checkers and backgammon to play. It was a nice place to come to after dinner and talk, play games or sit by the fire. The main host was Kevin, who was personable and affable. His colleague, Gilbert, was also proactively helpful with soliciting and addressing any requests. It was also helpful as it has its own check-in and check-out process. | |Room: Large 2 queens with a desk and sitting area. Turndown service includes boxed waters every evening. Bathroom: Joint tub/shower and Conair 1875 hairdryer which was small but very effective. There wasn't much space for toiletries in the bathroom so we used the bathroom window ledge instead. Concierge: Alison was very proactive in communicating prior to our trip to arrange car service pickup and restaurant recommendations. Oak bar: Broad menu for breakfast and a bit more tailored for dinner but everything was well cooked, flavorful and promptly served. Very busy in the evenings so would recommend making reservations ahead of time.

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B M

2/5Google· Edited 2 weeks ago

Booked a Deluxe king room through Amex with a rollaway for our daughter. I really think we didn’t get the room we booked. There’s no way the room could be any smaller. It’s so tiny. There are 3 of us and it’s so small and cramped and have to move the rollaway when we want to use the bathroom Or getting out of the room to the hallway. The view is horrible. Looks out on a building a few feet away. Feels so claustrophobic and having no view that’s ugly adds to the feeling of being in such a small space. For as much as this was per night we had higher expectations. The pics of the room online look way bigger than they are unless they gave us a smaller room than the one we paid for. Very disappointed. One of the Staff who checked us in was friendly, but no one else really goes out of their way. $75 a night to valet and $35 a night resort fee for what amenities??? One big positive and the only reason I have it 2 stars is the location. Well located for walking but Boston is very walkable in general. We usually stay at the langham but decided to give this a try. Will update if anything changes but as of right now very disappointed in this room we were given and our choice of hotel. And the bathroom is so super small without much of a vanity. This tiny living space really took away from our fall trip and wish we had booked somewhere else. Lesson learned for next fall.

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Stephanie M.

4/5TrustYou· a month ago

The public spaces were gorgeous. Our room was spacious and well appointed. I was very surprised that the very buckled carpet had been left in that condition and in the woodwork of the doors etc in great need of painting and repair.

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Ling

5/5Google· 2 months ago

Staying at Fairmont Boston was one of the best choices we made on this trip. The location is absolutely perfect! It’s very close to Newbury Street and right across from Trinity Church and the Boston Public Library, making it incredibly convenient for exploring the city. A special shout-out to the wonderful staff. Everyone we met was incredibly friendly and helpful. The doorman helped us store our luggage right away, and the front desk was kind enough to let us check in early without any additional charge. We also mentioned to the hotel that we were visiting Boston to celebrate a special occasion, and they made our stay even more memorable. They kindly upgraded us to a room with a better view and even left us some snacks and a handwritten card in the room. It was such a sweet and thoughtful surprise! Our stay also included a $45 credit, which we used at the restaurant inside the hotel. The food was excellent and made the experience even better. I honestly didn’t expect to have such a wonderful hotel experience in the U.S. From the location and the beautiful property to the exceptional service and thoughtful touches, everything exceeded our expectations. We will definitely stay here again the next time we visit Boston!

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Jessica Oliveira

5/5Google· 3 months ago

My stay at the Fairmont Copley Plaza was wonderful, and I will absolutely be returning. First, I want to recognize Cornelious (I hope I spelled his name correctly), the bellman who escorted us to our room. He was truly exceptional and deserves recognition from his supervisor. From the moment we arrived, he was incredibly warm, professional, and genuinely kind. He carefully explained all of the hotel’s amenities, answered our questions, and made sure we felt comfortable and welcomed. You could tell he sincerely cared about providing outstanding service rather than simply doing his job. Employees like him are the reason guests remember a hotel long after they leave, and I hope his manager knows what an incredible asset he is to the Fairmont team. The doormen were also consistently friendly, welcoming, and professional throughout our stay. The front desk staff was efficient, and when I returned later to request a dog bed, the gentleman who helped me was very kind. However, I did notice that most of the women at the front desk appeared very serious and rarely smiled. I mention this only because I worked in the hospitality industry for many years, and I know how much a genuine smile can transform a guest’s experience. It’s a small gesture that makes people feel truly welcome, and I believe this is an area where the hotel could improve. We had a small issue with one of our breakfast orders, but it was resolved quickly and professionally. The breakfast was good overall, although I think there is room to elevate the quality of the food. The Le Labo bathroom amenities were absolutely wonderful—I loved the fragrance so much that I wish I could take it home. The bed was incredibly comfortable and made for an excellent night’s sleep. We also traveled with our dog, and he absolutely loved the dog bed that was provided. As a suggestion, I think it would make the pet experience even more special if the hotel included a small welcome kit with food and water bowls, a toy, and a dog treat. Overall, this is a beautiful historic hotel with excellent service, and we truly enjoyed our stay. Most importantly, I want to once again thank Cornelious for making us feel genuinely cared for. Exceptional hospitality comes from exceptional people, and he absolutely deserves recognition for the outstanding job he does. We look forward to returning.

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Maria Perez

3/5Google· 3 weeks ago

I found that the price did not match the room view or amenities. I was in Boston for a wedding. The only bathroom lighting was on the mirror, and it was set to a very dim level that I couldn't increase. The room was clean, and the bed was comfortable, but there is nothing spectacular about the room itself. Room service came every day. The restaurant food was good, though pricey.

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Aneliya Georgieva

5/5Google· a month ago

Great experience at this historic hotel. Front desk service was wonderful, polite and with a smile, super helpful (can’t remember if the staff member’s name was Taylor). My room, even though, close to an elevator was not noisy. It was very spacious with walk-in closet and big bathroom. It was very clean and comfortable. I used the business center on the lobby level, it was small but sufficient to do my work. I stored luggage before I left and that was helpful as well. Location is convenient and close to the public library. I used the blue bikes stationed nearby. Would highly recommend this hotel. Beautiful and grand!

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Haley Doyle

5/5Google· a month ago

We had such a wonderful stay at Fairmont Copley Plaza! From the moment we arrived, the service was exceptional and the entire team made us feel genuinely welcomed. A special thank you to Danielle at the Front Desk for such a warm welcome, Diogo from Royal Service for being so attentive and responsive throughout our stay, and Alison from Concierge for helping us plan an amazing day trip to Salem. Plus, I received a birthday amenity, which I was not expecting! The level of hospitality we experienced really stood out and made our time in Boston even more memorable. Beautiful hotel, wonderful people, and truly five-star service. We would absolutely stay at Fairmont Copley Plaza again!