InterContinental Boston, an IHG Hotel
InterContinental® Hotels & Resorts · 5.0-star · 510 Atlantic Ave Boston City Center
4.5(3,570 Google reviews)
Reviews from
FP
Frederick J Piumelli
5/5
Google· a week ago
Google· a week agoA beautiful hotel and a genuinely thoughtful welcome Our family stayed at the InterContinental Boston at the end of a trip through Boston and Maine, and our only regret was not having more time there. We arrived later than we’d hoped and were amazed by how beautiful the room was. The thoughtful gifts waiting for us made the arrival even more special. I wish the team could have seen the joy they brought to our family. A special thank-you to Shane and Yaro for their kindness and generosity. We felt genuinely welcomed, and within minutes of arriving, we were already talking about extending our stay. Unfortunately, our travel plans meant we had to head home the next morning. Thank you to everyone who helped make our brief stay such a memorable end to our trip.
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Andrew Stokes
1/5Google· a week ago
Google· a week agoGenuinely one of the worst all round experiences I've had in a hotel. Firstly booking was a nightmare. Trying to book directly through the hotel with them constantly moving the goalposts. I agreed my stay before them coming back and saying it had gone up $300 in an instant. For the room we got an upgrade which was a nice touch. There were chocolate chips in the room though... not as a gift, just sprinkled from the previous occupants on the floor. Lovely. Another thing, as I said when going through the three week booking process, the hotel was largely for mum who is an older lady, and my son. The highlight being the pool. If my mum was unable to come on a day out due to her notified health condition she could stay and chill out in the pool. I very specifically said this when booking. At no point was I notified that the pool was set to an Arctic temperature... I thought my mum was exaggerating until I went in it. I once stayed at a hotel with an outdoor pool in New York in March. It still wasn't as cold as the pool at the InterContinental Boston. On top of this at the end of my stay having left my bags with the bellstand there was no one there when I needed to collect them. That wasn't a problem. However, no one being able to find them from there was more of a problem. You'd think that InterContinental might apologise or explain or do anything. Instead it was raised with InterContinental Case Management who put these complaints to the hotel. Much like when booking, I got no response whatsoever. Don't stay here. Pay the extra, go to the Four Seasons. Pay less, and stay anywhere else.
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simon11101
5/5Google· 3 weeks ago
Google· 3 weeks agoCannot fault the hotel or staff in any way! Staff very quick in helping with luggage on arrival, quick check in, friendly chap taking our luggage to tbe room with lots of advice and tips for around the city. Wonderful corner room 1133, with amazing city views! Staff helpful throughout the stay and chamber staff left the room impeccable each morning. If we are ever back in Boston we wouldn't hesitate to stay here again and highly recommend the hotel!! Thank you for making our first visit to Boston perfect!
KH
Kenson Henderson
5/5Google· a month ago
Google· a month agoMy stay at the InterContinental Boston was absolutely amazing from start to finish. Every member of the staff I interacted with was welcoming, professional, and genuinely helpful. The service really stood out and made the entire stay feel special. A special shoutout to James from the Concierge team. He took great care of me throughout my stay and gave me some excellent recommendations that I ended up following. His knowledge of Boston, attention to detail, and willingness to make sure I was having a great experience really made a difference. The concierge team as a whole was exceptional, but James definitely deserves recognition for going above and beyond. The hotel itself is beautiful, the location is excellent, and the overall level of service is exactly what I look for in a luxury hotel. I’ve stayed at several five-star hotels in Boston, and after this experience, I honestly feel like the InterContinental Boston has a very strong case for being the best hotel in the city. From the accommodations to the staff to the personalized service, everything came together for an unforgettable stay. I would absolutely stay here again and highly recommend the InterContinental Boston to anyone looking for a luxury experience in Boston.
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Mandie XXI
5/5Google· 2 weeks ago
Google· 2 weeks agoI've stayed at several InterContinental Hotels both in the US and Europe. I can honestly say this is an exceptional hotel for service. The front desk is really on their game. I had issues with IHG trying to adjust my reservation because of changes to my itinerary. I finally gave up, knowing the front desk is often more accommodating and knowledgeable about their availability. I was right and all was well. Everyone was accommodating for my wheelchair and the entrance is very accessible. The concierge got me a same day appointment at a local salon, and I've never been happier with the results. The rooms are good, although the pillows are under-stuffed in my opinion. I have no doubt I could have gotten a firmer pillow if I'd asked, but I made it do. If my stay was any longer, I'd have needed one. The "one size" robes are very soft. Unfortunately they are also quite small. I'm not sure many men would find them big enough, certaly not if you are on the bigger side. There were 2 robes and I hoped one might be bigger than the other. Unfortunately not. Water view is was lovely and facing east made it easy to wake up with the sun, if you want. I did, so I enjoyed the sunrise.
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Reid G.
5/5Google· 2 months ago
Google· 2 months agoWe just had an excellent vacation in Boston, and staying at the Intercontinental enhanced our overall experience. This 5-Star hotel is exceptional in all aspects . . . from the initial email and phone communications, the flawless checkin, the day to day thoughtful and personable hospitality, and sincere best wishes at checkout. The rooms, common areas, and restaurant provided a sense of calm in modern creative settings. The dining experience was excellent. Quality ingredients, tasty and perfectly cooked and presented food; all with a wonderful view. While all of the team was professional, responsive, communicative, and knowledgeable, I'd like to highlight a few of the stellar associates: Shane McWeeney /Yaro Androsovych / Esteban / Daniel / Joe & Rob / Chloe / Ayoub / Christian / Santana / Vasco. We look forward to our next stay.
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