Ramada by Wyndham Boston

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Natalia Macias

1/5Google· 3 weeks ago

Location is sketchy & the hotel smells damped/unclean. The photos on the site are outdated and we felt cat fished when we got to our two bed room. There was even a roach or mouse trap under the AC! The carpet looked dirty and I kept my sandals on throughout my stay in the shower and walking around in the room. I was skeptical to sleep in the blankets so we checked under the mattresses to make sure there were no bed bugs. The desk chair they had provided had crumbs and other trash in the crack of it showing that they do not up keep the room. A pillow also had stains on it. The toilet worked horrendously, I flushed it and the toilet seat ended up splattered with the contents in the toilet. We were better off spending a bit more to get better accommodations & also in a better location. The first night we got there we really thought about checking out & finding a new place. The staff were nice which I appreciated it. However, I did not know Ramada’s were this low in quality. We felt like we were staying in a motel. Do not recommend

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ScottH2738

2/5Tripadvisor· a month ago

This with some renovation work to the rooms and hallways, this could be a nice hotel. The carpets are stained and dirty, the room was not clean and the refrigerator did not work. The room size was ok, and the highlight was the complimentary breakfast. Ramada - Wyndham needs to take a hard look at the room and building quality of this hotel. With carpet replacement, more conscientious efforts toward cleaning the rooms and care toward making sure all implements are in working order, this hotel could be something to be proud of.

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Dennis

4/10Priceline· a year ago

I was able to find my room. There were many people wandering the maze of hallways trying to locate their rooms. Some returning to the lobby for additional help.

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Kim Eggleton

1/5Google· 3 weeks ago

DO NOT BOOK HERE - MICE The staff are friendly and you get a free game of bowling across the road but that’s about all the positives there are. I had a MOUSE in my room, hidden behind a drawer with weeks of droppings built up. Some of the bedding was stained, the bathroom was just gross and I did not feel clean after showering in it. After moving there was then a loud generator sound coming from a utility room right next door. I was then moved again and I could tolerate it. The guy on the desk was super helpful and sympathetic to my situation. I have stayed in £100 a night hotels in London for sparkling clean hotels, breakfasts that were also 3 stars. For $250 a night…please take your money elsewhere. Book an Air BnB and the book a one night stay closer to the airport on your day of departure. Please look at the other reviews before thinking of booking! There’s mice, bed bugs, cockroaches, needles. It’s exactly what you imagine of a run down American motel on TV. Any pictures on their website are from centuries ago.

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tristan poirier

1/5Google· 3 weeks ago

Our stay at this hotel was extremely disappointing from start to finish. The room smelled strongly of mold and humidity, which made the environment unpleasant and uncomfortable. On top of that, there was no hot water, and the overall cleanliness of the place was unacceptable. We even reported the issue to reception, and they assured us that an engineer would be sent to fix the problem. Unfortunately, nobody ever showed up, and nothing was done to resolve the situation. Between the unpleasant smell, lack of hot water, poor cleanliness, and lack of follow-up from the staff, this hotel fell far below our expectations. Basic standards of hygiene, comfort, and customer service should be the bare minimum, and this property failed to deliver on all three. Overall, a very disappointing stay. I would not recommend this hotel and would not return. Save your money and look for somewhere else.

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Heather Bendlin

5/5Google· 2 months ago

Definitely did not mind spending the extra $30-40 staying here rather than the one other cheap option, this hotel is like a mansion compared to that place. Very clean room, spacious, comfortable beds, has your own coffee pot with complimentary coffee, decaf coffee, black tea and decaf tea. Has hair towel, body towel, hand/face towel, good shampoo, conditioner, and body washes, dove bar soap. Has an iron and bed to iron clothes, has your own room safe which is really cool, plenty of drawers to use for clothes or other necessities, the ac worked so well I had to turn it down because the room was quite cold when we first came in. Clean mini fridge, great lighting in the room and enough desk space to do business work if needed. Has a working phone, sink, containers to put ice in, trash AND recycling cans, hair dryer that works, hangers for clothes, tissue box, plenty of outlets to charge things, a big TV with 57 channels and the ability to use Netflix, Prime, YouTube, Apple TV and Pluto TV if you can connect to the server which I was having issues doing so. I am so upset I did not bring a bathing suit as to the pool was open even though when I read reviews it seemed like it never is open because of maintenance. The few workers I talked to were extremely nice, I wish I knew the name of the worker who checked me in because she was so sweet. We only had enough for the room for a night, she waived the $100 deposit fee as long as we didn't trash the room or smoke in it, which we did not. I am overall 100% satisfied with this hotel. I do wish it was a little cheaper so I could stay longer! Oh, and can't forget to mention the complimentary breakfast, which was great! I went a little too late, they were out of waffle mix which was a bummer because the waffle maker was a big hit. But all the food was really good, no complaints whatsoever. Thank you Ramada for making my night and stay wonderful!

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Ambassador521750

1/5Tripadvisor· 2 months ago

My recent experience at your hotel was very disappointing. During my stay, I encountered an unpleasant and frustrating situation that significantly impacted my arrival experience. Upon arriving at the airport, I contacted the hotel to arrange transportation using the hotel's shuttle service. The hotel employee informed me where to meet the shuttle. However, when I arrived at the designated shuttle stop, airport staff advised me that the pickup location had been changed the day before my arrival and that all hotels had been notified of this change. I then walked back to the new pickup location and waited approximately 30 minutes. After the shuttle failed to arrive, I called the hotel again. I was told that the shuttle had already been there twice. I explained that the airport had changed the pickup location and requested that the shuttle pick me up at the correct location. Thirty minutes later, after still not being picked up, I called the hotel for a third time. The staff member claimed that I had hung up on her when she was trying to obtain my phone number. This is incorrect. I ended the call because she advised me that she would contact the shuttle driver and have him return for me. Furthermore, when I originally called the hotel, I provided my name and was recognized as a registered guest. Since I had completed the pre-check-in process, my contact information was already available in the hotel's system. In addition, caller ID could have been used to return my call, as I know this capability existed because it was used during my stay. Eventually, the shuttle driver contacted me and advised that he could pick me up, but it would take another hour. At that point, I refused to wait any longer. The driver informed me that I could request reimbursement for the taxi fare I would need to pay to get to the hotel. I do not believe guests should bear the financial burden of a miscommunication between the airport and the hotel regarding shuttle pickup locations. It is only fair that the hotel reimburse expenses incurred as a direct result of this situation. The following day, I spoke with the manager. After explaining the circumstances, she informed me that the hotel was a franchise location and that no reimbursement would be provided because the shuttle service was considered a courtesy. I found her attitude to be rude, dismissive, condescending, and lacking empathy for the inconvenience I experienced. This level of customer service is unacceptable. Guests should not suffer the consequences of communication failures between the hotel and airport. I am extremely dissatisfied with how this situation was handled and respectfully request that this matter be reviewed and that appropriate compensation be considered for the unnecessary expense and inconvenience I experienced.

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Claudia Yatzkan

5/5Google· 3 weeks ago

Great experience overall! There’s a nice trail behind the hotel for a beiati scenic run. The breakfast was complete, it had everything you needed. The rooms were nice and the service team was super nice. Beds are soft and comfy. There’s CVS and gas stations nearby.