Hyatt Regency Brisbane

M

mozStanthorpe

4/5Tripadvisor· 4 weeks ago

I have been going to this hotel since it was called Lennons Hotel back in the 1960`s. Recently, I have started to stay at this hotel again for old times sake. Although it lacks the old style comfort and graciousness of yesteryear, it is still of a very high quality. The staff are helpful and always very pleasant. |The restaurant is still called Lennons Restaurant and Bar, which serves delicious meals. There are not a lot of choices on the evening menu, but what there is of it, is of top quality. I can certainly recommend the the salmon fish, topped with melted cheese...yum. My favourite dessert was the chocolate sponge with ice cream and cherries.|My room was surprisingly rather basic. There was no writing table or dressing table to put your nick knacks on, and a distinct lack of draws to stare clothes. However, the rooms were clean and serviced every day.|The position is also great, right in the middle of Queen Street, and close to everything.

T

TTT1_19

3/5Tripadvisor· a month ago

Great location in the CBD, close to the train station annd South Bank. Check-in was quick and efficient. We were disappointed that we weren’t informed the pool was out of action, especially as we had booked almost a year in advance. The room was sufficient and fresh towels were provided daily. The lighting was poor, as in most hotels. The bed was quite small, and the carpets could have been cleaner.

TM

Trip.com Member

2.7/5Trip.com· 8 months ago

They have THE BEST breakfast super taste, quality and so friendly. The room housekeeping is exactly the opposite. I hv to complain for 2 days in a row because they do not clean at all. After that they decide to do the best housekeeping. Room is dusty.You can see the remote is so dusty.

SS

Supriya Shukla

1/5Google· 2 weeks ago

Badly run hotel; I've stayed here earlier this year and while the stay itself was unproblematic what I encountered a few weeks after an initial stay while I was sick and came in to book a stay (my airbnb was found to have black mold) really disturbed me. I walked in, greeted the receptionist (as I thought I remembered him from my previous stay); I asked him to please print me out the the price list for stay - as I wasnt sure what the price when booking directly with them was vs going through american express platinum concierge (how I had booked previously). My phone was on very low battery. When I returned, the receptionist was incredibly rude and said he would not print me out a list. I said OK no worries, I'm not feeling very well; I'm going to sit down for a meal, charge my phone and make a booking and could he just let me know. He then takes an insane tone with me, insists on walking me to the restaurant (it didnt feel courteous, it felt very insulting); he then upon reaching the restaurant desk exchanges words with the host that I was not privvy to. I ask if its possible to have the soup delivered upstairs as the airconditioning in the downstairs restauraunt is just a little too cold for me (since i have the flu) and he refuses. So I say ok, I'll just go the restaurant upstairs instead - again he insists on walking me up there (as if im a criminal). his rudeness through out means I show him all of my identity cards, proof that I will in fact be booking with my NYC ID, my US Amex Platinum card and the whole time I'm treated as a criminal. At that point, I just say 'look im not going to tolerate this level of treatment'...he responds extremely rudely and tells me hes going to call the police and that I should leave..so I turn to leave and im intercepted by female staff who ask me what happend, take my ID (which then they return) - clearly they thought it to be a fake (it wasn't), they then ask me what they can get me and I ask for a hot cup of tea and the ability to charge my phone. By this point, I'm crying at the shocking treatment I received - very far from what I expect from a five star hotel. On my way out, I ask for the bill and with it surprise surprise a legal waiver. Which of course I did not sign because it was appalling the way they treat people. I daresay, it had something to do with the fact that I'm not white and a single female. Shocking treatment not at par with hyatt standards at all (i grew up staying at hyatts all over the world).

C

Claybone

5/5Tripadvisor· a month ago

I had an excellent stay at the Hyatt Brisbane and was genuinely impressed by the overall experience. From the moment I arrived, the staff service was exceptional... friendly, attentive, and professional throughout. Everything felt clean and well maintained, and the entire stay was seamless. There are a few areas that could be improved. At this Hyatt Regency there is no Hyatt Regency Club. The gym also felt a little dated, and I missing Peloton equipment which is normally available at other Hyatt properties. The pool was also undergoing repairs during my stay (seems to be a 6-8 week repair job from what I understand). Maintenance happens, but it did catch me and many other guests off guard. A dedicated email from the hotel letting guests know about the pool closure would have been appreciated and would have helped set expectations before arrival. That said, these are relatively minor points compared with the overall experience. The hotel is in a very central location, the staff were outstanding, and the level of service really stood out. Overall, Hyatt Brisbane did an amazing job, and I would absolutely stay here again.

G

GayleW106

5/5Tripadvisor· 3 weeks ago

Top tier hotel. Beautiful spacious room so clean and modern style , truly appreciated the nice sized bathroom aisle *chefskiss* located right in the Queens St Mall just a min escalator ride down into the mall , the Lennons buffet was just next level everything you needed and more , the dinner meals were absolutely delicious 😋 Overall we truly enjoyed our stay there and highly recommend, it definitely kept to its name “5 star hotel” Hyatt Regency Brisbane I’ll see you again in 2027

M

Matt

4/5Google· 2 months ago

You literally have the best of Brisbane on the doorstep! (It’s not 5 star though). There are some bad, unwarranted reviews, perhaps some need to control their emotions. It is perfectly fine for the price. The hotel is totally fine, though it is not 5 star - for that, it is overdue a deep clean and renovation of rooms, carpets and corridors - they’re a bit too tired for that rating. No top sheet on the bed was a strange decision, didn’t love that. Was quiet enough (ask to be away from the lifts), bed was extremely comfortable. All staff I encountered were polite and helpful. Food was good. Couple of dining options. Wine list suited me well. The AC had a bad smell, made me think of Legionella, but I’m still alive. Carpets needed a good steam and grouting in bathroom/around sink needed deep cleaning. No satellite tv channels for unwinding. Location is OUTSTANDING. You won’t get better for the price. Will I stay again? I might look around first but probably. I mean, they have charged me for two stays and not been in touch 48 hours later regarding the random, unauthorised $900AUD hold on my visa - after the bill was paid? So maybe the next stay is free? Disappointed they lied about the pool closure - within the cancellation period they emailed stating it was due to “emergency remediation works” when really it’s just a renovation they preempted and planned. Wifi was good.

BK

Brad Kilner

4/5Google· a month ago

Great stay. Rooms are nice and staff were friendly and helpful. Only reason I didnt give 5 stars is because they say they offer 24 hour room service but when we went to book breakfast it kept saying they were not taking orders at that time. We found another spot only a 10 minute walk away anyway.