InterContinental Hotels BRISBANE by IHG

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G9832YJnatashas

5/5Tripadvisor· 3 weeks ago

We've been staying at this hotel for more than 30 years, since long before it became the InterContinental, and this visit was one of our best yet. Preeti was an outstanding host who went above and beyond to make our stay feel truly special. The whole team was wonderful. The TV technician, the lounge staff and housekeeping were all so friendly and accommodating, and nothing was ever too much trouble. It's lovely to see a place we've loved for so long still delivering this level of warmth and care. We're excited to see the new renovations come to life and can't wait to come back. Highly recommend.

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Adnan Ahmed

4/5Google· 4 weeks ago

Excellent location. Barring one issue which was professionally handled by the staff it was overall a satisfying stay. Would like to acknowledge the Duty Manager in the evening on October 6th who was highly professional and gave plenty of options to resolve an issue. Rooms though dated are still spacious and comfortable. Staff at the Club Lounge (Edna & Kay) are outstanding and caring. Staff was considerate to give a complimentary late check-out. Will stay at the hotel again during my next visit and would recommend the same to others as well.

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Isaac Boyle

4/5Google· a month ago

I recently stayed at the InterContinental Brisbane and, while there were some positives, the Classic King Room was noticeably dated and worn and would benefit greatly from the hotel’s upcoming refurbishment. Housekeeping also fell short on this occasion—the room had not been vacuumed properly, and a sock belonging to the previous guest was still underneath the drawers. It is encouraging to hear that the hotel is undergoing refurbishment, and I look forward to seeing the finished result, as the property has plenty of potential. On a very positive note, Stuart, the Duty Manager, is an absolute asset to the establishment. He was professional, attentive and genuinely customer-focused. Shaun in the bar was equally impressive, providing attentive service with impeccable customer-service standards. Unfortunately, my experience with Ava (or Ami) in the bar was the complete opposite. The level of service was extremely disappointing and well below what I would expect from a hotel of this calibre. She could certainly take a lesson or three from Stuart and Shaun, who demonstrate what excellent hospitality and customer service should look like. Overall, there are some clear areas for improvement, particularly with the rooms and consistency of service. I look forward to returning once the refurbishment is complete and seeing the hotel brought back to the standard its staff members like Stuart and Shaun clearly strive to deliver.

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nibzee

5/5Google· 3 months ago

I had been a regular guest here when it was a Hilton. Things are being improved under intercontinental, but the rooms still need to be improved. They are clean and functional but could do with charging points near the bed and a better TV. The staff though are first rate. From there time you check in, to the staff you deal with, to the staff in the restaurant and bar they are great. The location is ideal for my needs with lift access directly to the mall makes going out to shop etc. The main entrance on Elizabeth Street makes it easy to be dropped off or picked up to go elsewhere. I would hope that the rooms will be renovated over time, but until that happens, I will continue to stay there.

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Rose

5/5IHG· 3 weeks ago

To say that this InterContinental Brisbane Hotel is top tier is only just the beginning of how I could possibility describe what the InterContinental Brisbane Hotel encompasses. From the moment we arrived to checking in and our room, we were treated with the upmost kindness and nothing was too much and we didn't have to ask as everything was ready and waiting for us. The staff know exactly what the customers need and this is exactly what we needed for our holiday. The lounge is amazing, the views and food was fabulous but the best thing about the lounge is the amazing service and attentiveness that the staff had for us and everyone in the lounge. You can tell that the staff take pride in what they do and are happy to accommodate where they can. The hotel is beautiful and it has everything you need, want and the location is in the heart of everywhere you want to be. The best part of the InterContinental Brisbane Hotel is the people and you guys deserve 100 stars for that. Thank you for setting the standard and we will be back.

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nina

5/5IHG· 2 months ago

We had a great stay at Intercontinental Brisbane. The hotel's location could not be beaten, it was a short walk from Central Station (we took the train from Gold Coast), a short walk to South Bank (where we spent half a day) and right on Queen St Mall for food and shopping. We were treated with care by every member of the staff. Check-in and check-out was quick and smooth. The room amenities were plentiful - mini bar and coffee machine well stocked, toiletries enough for the stay. The bed were comfortable. I would appreciate more storage space, not enough drawers especially as we re 3-4 pax per room. Other than that, everything was wonderful.

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Rose Vunileva

5/5Google· a month ago

To say that this InterContinental Brisbane Hotel is top tier is only just the beginning of how I could possibility describe what the InterContinental Brisbane Hotel encompasses. From the moment we arrived to checking in and our room, we were treated with the upmost kindness and nothing was too much and we didn't have to ask as everything was ready and waiting for us. The staff know exactly what the customers need and this is exactly what we needed for our holiday. The lounge is amazing, the views and food was fabulous but the best thing about the lounge is the amazing service and attentiveness that the staff had for us and everyone in the lounge. You can tell that the staff take pride in what they do and are happy to accommodate where they can. The hotel is beautiful and it has everything you need, want and the location is in the heart of everywhere you want to be. The best part of the InterContinental Brisbane Hotel is the people and you guys deserve 100 stars for that. Thank you for setting the standard and we will be back.

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May A

5/5IHG· 4 weeks ago

I would like to express my appreciation to the staff member who assisted me with check-out. I don’t remember their name, but they were incredibly kind and attentive, which made my stay even more enjoyable. They also took the time to explain the hotel’s upcoming renovation in detail, making me even more excited to return and see the newly renovated hotel. Thanks to their warm and friendly service, this hotel has become a special place that makes me want to come back to Brisbane.