Ovolo the Valley Brisbane

TM

Trip.com Member

3/5Trip.com· a year ago

We checked in to the Ovolo to celebrate our honeymoon in Brisbane. Our room was really spacious and had an Alexa speaker playing music which was great. Bed was large and comfortable.Problem we encountered with the hotel was that the heavily advertised roof top pool and amenities were closed due to refurbishments which we were disappointed with. No. We weren’t informed at check in and it is listed as an amenity of the hotel, and a factor in us choosing here.We found a used condom wrapper on check out under the bed which was unhygienic from housekeeping, but at that point we were ready for departure so didn’t complain to the front desk. Location of the property is surrounded by plenty of eateries and coffee shops, and the attached Kasba restaurant served breakfast which was lovely and we used them for lunch as well. Travel into the CBD is about a 25 minute walk.

DD

DZL DAMAGE

5/5Google· a month ago

Had the pleasure of attending The Ovolo for the second time this year. From the moment we arrived and we're greeted at reception the staff were exceptional. The rooms are spacious with all the ammenties one would expect from a high end hotel. We attended the Above roof top bar in the evening, seated beside the pool overlooking the valley at night endulging in tapas style bites, whilst enjoying a quality bottle of champagne. Akshat and the team went all out in making sure our time there was super memorable and we couldnt thank them enough. We would definetly recommend the Ovolo to anyone staying in the valley due to its central loaction and we look forward to staying there again in the future. Thanks Dion.

VP

Vanessa Parker

3/5Google· 4 months ago

Great location, beautiful hotel design, and lovely staff. The lolly bar and iced tea in the foyer is a nice touch. Unfortunately, a few things let the stay down. I called the day before arrival to request a room upgrade with a bath and was told that would be fine, I paid for the upgrade. I was under the impression that we would be upgraded to a king spa room, however when we arrived there was no spa bath. When I asked if we could be moved, I was told that wasn’t possible. I also ordered room service online for an 8:15pm delivery as we’re heading out, but it arrived almost two hours early, just as we were about to leave the hotel. It was frustrating that the delivery time I selected wasn’t taken into consideration. The food was incredible though. Another disappointment was the TV setup. If you want to watch a movie, you need to cast it from your phone. Unfortunately, the Chromecast wouldn’t work. Reception kindly came up to assist, but the issue was clearly with the hotel’s system rather than my phone, and it still couldn’t be resolved. Overall, there were some lovely touches and great staff, but for a hotel of this standard, these were fairly basic expectations that weren’t met. For our one-night stay in Brisbane with my daughters, it was a bit of a letdown, which is why I’ve rated it 3 stars.

BB

Bella “BelleB” Beverley

5/5Google· 3 months ago

Fabulous the Ovolo is a very unique boutique hotel inspired by music , art and fashion . Fun bold colours lots of quirky details who could resist the Candy bar? The rooms are bright, spacious very clean and the beds very comfortable. There is a roof top bar , pools and gym, though we didn’t use it this time. Staff are very welcoming and friendly. The hotel is located in a great location near James Streets Restaurants and boutiques. Highly recommended. We loved our stay .

RS

Robin Smith

4/5Google· a month ago

Ovolo Fortitude Valley had generous size rooms which were immaculately clean and derived each day. The reception staff were friendly and helpful. We enjoyed the refreshing, fresh drinks and lollies in the reception and breakfast in the associated cafe. It was a good location to specialty shopping but not close to a train station. Would recommend staying at the Ovolo.

TC

Tianna Costi

5/5Google· 2 weeks ago

We had an amazing stay at the Ovolo. We would particularly like to thank staff member Akshat for making our stay feel so welcomed. His hospitality was fantastic! Highly recommend.

MC

Meg Coonan

5/5Google· a month ago

We have stayed before and Ovolo has several points of difference..it’s noticeable in the design n decor of rooms(classy), service, valet, Alexa🎶; not to mentioned the fabulous rooftop pool n relax area..and the complimentary lolly jars n refreshing fruit infused water stations at reception.. Feels different! Feels great; especially when a birthday treat away too..💁‍♀️

EG

Edgar Gaytan

5/5Google· 5 months ago

I stayed 2 nights at this amazing hotel and overall had a really great experience. The front desk staff were super friendly, helpful, and welcoming from the moment I arrived. I loved the lolly station and how quick and easy the check-in process was. Breakfast was good on the first day, however the second morning was a bit disappointing. My poached eggs came out boiled, one of them had eggshell in it, and at around 7am there was work being done in the restaurant which was quite noisy and frustrating. I noticed several tables leave and heard multiple guests complaining as well. That being said, the service from reception definitely made up for it. Huge shout out to Clyde, who was incredibly helpful, and to Michelle and Josh who were both so friendly and great to chat with. Also thank you to Ash and Crystal for helping me with my luggage, and lastly to Tilly for making some awesome cocktails at Kazbah. Despite the breakfast issue, the staff really made the stay memorable and enjoyable.