Eurostars Montgomery

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elisabeth101961

1/5Tripadvisor· 4 months ago

It's supposed to be a 5-star hotel, but it's a poor 3 at best. It's a fringe location, no bar or restaurant on a Sunday evening, the windows that open are doors onto a balcony/fire escape accessible to anyone. Water in the room is only one non-mineral bottle, then 5 EUR a bottle. The rooms are tired and warm, quite small and either face a noisy roundabout, tram line or smelly kitchen generator. The lifts take forever and are small and old. The staff are ok, but not very sympathetic. The gym is small, not very well equipped. They decided to cut the water at 2 minutes. otice due to a leak in a room. And again, not very sympathetic staff, no compensation, nothing. |I did not choose this hotel andI will never stay here again. Ever.

SH

Spencer Harmon

5/5Google· 9 months ago

We had a great experience. The Wi-Fi was solid. Check-in was quick and the staff are helpful, detail oriented and have a very pleasant disposition. The rooms are average size you'd expect in the EU. My wife is disabled so shower access, space, bed height and floor conditions are important. Shower access is limited because all baths are very tall rimmed but the shower head offers rain style and handheld with selection. Space is ok, we don't use a wheelchair but if we did it would work with the lifts and the rooms. Bed height is relative but it worked just fine for us. The floors are especially slippery so caution is advised. The rooms are hard flooring. If you are staying for more than a single night the breakfast is definitely recommended. They go above and beyond with continental items (eggs, bacon, sausage and bread), fruits, pastries, multiple types of coffee, and extensive options for a European style breakfast (sliced meats, cheese and bread with jam). If you are only staying for one night this will run you about 20€/day. This is a comfortable hotel and even just for the staff and their accommodating nature we would stay again. Thank you PAULA!

TM

Trip.com Member

4.5/5Trip.com· 6 months ago

Visited this hotel many times, always good. Wish the facilities (other than basic gym amd sauna) could be improved. But other than than always clean and staff very helpful.

R

robertcE6832XT

4/5Tripadvisor· a month ago

Everything Ok except the restaurant closed at weekends and also no room service at weekends - this is very strange for a hotel and was a little disappointing. Location conveniently close to the metro. Room was good as was breakfast.

AC

Anna Campello

5/5Google· 8 months ago

Overall my stay was good. Rooms’ furniture are a bit old, but everything was very clean, and room are large. Very good service at the reception desk. Very well connected to the city centre in just 10 mins tube. Very safe neighbourhood.

AY

A Yousefi

5/5Google· 7 months ago

We stayed one night at Eurostars Montgomery Brussels during our European trip, and we’re so glad we chose this hotel. The staff were incredibly kind and friendly, making us feel very welcome. The hotel’s location is excellent, with easy access to the city center. The room had a fantastic, luxurious vibe and made our stay very comfortable. If we ever visit Brussels again, this will definitely be our first choice!

CS

Cecilia Rodríguez Suárez

1/5Google· 10 months ago

When I arrived at 1 a.m., I saw that my room was next to a room under maintenance, with a large hose running across the corridor and a constant noise. Since it was so late, I went to bed. The next day, I started working, but the Wi-Fi was terrible—cutting out during every work meeting I had. I called reception and they told me there was nothing they could do. I went to a company dinner, and when I came back—again late and exhausted—the hose and the noise next door were still there. I asked at reception and they said they didn’t know what it was. They offered to move me to another room, but at that hour I obviously preferred to sleep in the room where all my belongings were. I still don’t understand why I was given a room next to an issue of that magnitude. The following day, when I woke up, I found a live bed bug on my pillow. At check-out, I reported everything that had happened and I was given no explanation or compensation, despite the fact that all of this is unacceptable. They asked me to send an email with evidence of what I’m describing, and I have not heard back from the hotel since. Honestly, I travel a lot, and this is one of the worst experiences I’ve had—not so much because of what happened, but because of the company’s complete lack of response.

AR

Alisher Rahmonov

1/5Google· 2 months ago

I came 2 pm and they asked to come at 3 pm as the rooms are not ready, when I checked in later, i saw the they didn’t cleaned bathroom, toilet was dirty and dirty towels were everywhere. They changed my room to another one. So I got my room around 4 pm. When I asked another day to extend my check out time little bit later they refused. First and last time.