Floris Arlequin Grand Place Hotel Brussels

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José Angel Villarreal González

1/5Google· 3 months ago

***Please read before booking*** I'll give a star for it's great location, but as of July, 2026, this place has no air conditioner, as stated on its website. This is due to rennovations. Some of us book hotels specifically because of the air conditioner. After calling my travel agency I was given the option to leave with a full refund. That would've meant looking for a last minute hotel at a much higher price, and possibly having to pay for additional transportation. As of today, its website clearly mentions that all rooms have air conditioner. The right things to do on situations like this would be to remove that from their website and all third party agencies, notify customers about this in a timely manner so that they can decide whether they want to stay there or not, and for those who have not been notified with enough time to choose a different place without having to pay a much higher rate, the hotel should offer to send those customers to another hotel that offers a similar air conditioned room for free. A fan was offered, but this doesn't replace the AC. There's a lot of noise from parties late into the night. If I understood the manager correctly (he was in a rush and didn't seem to care) he offered a 20 percent refund. For an inconvenience like this I believe it should be at least 50 percent. The only person that seemed receptive was the guy who checked me out, explaining that just like the manager, he was just another employee and these decisions have been made by the owner (I hope he reads this). He also told me that many people have complained, so the hotel will close in a few weeks in order to complete the rennovations. If the room would have had working air conditioner, I would've given this hotel a 5 due to its convenient location and a comfortable bed. If you are like many Europeans who don't want air conditioner you should be fine.

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Kaylee Slag

4/5Google· a month ago

We booked the hotel by Booking.com and when we arrived the checkin was really quick and smooth. We received our keys to the room and were pointed the way. For the checkout was also really smooth and quick! The elevator is very small and smells really old. When I got out, I almost fell because there was a big step without warning. So the rest of the trip we took the stairs, as we were lucky to be on the first floor. The room was huge and had a new bathroom 👌🏽 the bed was big and comfortable, the water nice and warm and perfect that the toilet was apart from the bathroom. When our neighbours flushed their toilet or showered we could hear that, but although the hotel is in the middle of the centre, we didn’t hear any noises from there. We were there with the beer festival that had louder music, so it was really good noise cancelling for the outside. For a next time I would definetely consider to come back here!

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Olena Fedorova

1/5Google· 3 months ago

You should stay in the hotel only if you prioritize location way above comfort + Location is really good - The hotel is under renovation which means that the elevator does not work and starting from 8am you hear constant construction noise. Also to get to your room you have to basically walk though the sections that are under construction. The room is old and is not like on the first pictures. The room is not well cleaned, (some rubbish left under the bed, hair all over the bed sheets, stains on the carpet) Pay attention that there is no AC in the room and the room does not have main lights in the ceiling. The bed and the bed sheets are uncomfortable, as for a hotel that costs over 100 per night Also the view from the window is really disappointing, and there is no kettle in the room.

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Julien

1/5Google· 3 months ago

I have stayed here many times before. Previous stays were ok, nothing fancy but great location and the AC was always working very well. The hotel is now under renovation, they have removed the AC systems and the elevator only works to certain floors. I will file an official complaint because the hotel should not be receiving guests in this condition. Nothing is mentioned about the renovations and lack of AC, not even on their own website.

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Trip.com Member

4.5/5Trip.com· 5 months ago

I had a great stay at floris arlequin! I went with a friend, we selected two seperate beds and we got them. The location was amazing, everything was so close, it's immediately in a nice area with lots of restaurants and very close to the Grand place. Really worth it. The bathroom was realllyy nice, big, very clean, very tidy, very modern, nice shower (bit small shower curtain but not a problem) We went when it was really hot in Brussels (30°) and the airconditioning was broken sadly, but the big window opened and it was very doable. And the airconditioning will be fixed Everything was clean, except the floor that was carpeted, so that was a little gross but nothing absurd I just don't like carpeted flooring. For the room it might've been a littttlleee expensive but for the location it's cheap because it's a really good location.

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victorcH9694DG

1/5Tripadvisor· 2 weeks ago

I booked this central hotel with my cousin because it promised air conditioning. Upon arrival, the entire hotel was a massive construction site with no working AC. The manager immediately admitted they could not provide the promised amenities and offered a full refund. Following Booking.com's instructions, I secured a written confirmation of this refund agreement from the hotel. Three months later, the hotel is ignoring my messages and has still not processed the refund, forcing us to pay for last-minute alternative accommodation out of pocket. To make matters worse, before we decided to leave, the manager gave us a key card to check out a room. The card opened an already occupied room where a couple was actively changing clothes. This level of disrespect, carelessness, and complete lack of professionalism is borderline a scam. Do not stay here.

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Elly Sirtse

2/5Google· 3 months ago

We were staying at this hotel only for a night but based on that I still found so many things to say. I will start with positives: we got free early check in and out, the staff was nice and helpful. But I feel like the negatives heavily outweigh the positives. We got a room on the second floor which had basically floor to ceiling windows and some form of patio, where people could walk by so we had our blinds closed while we were in the room. On that same patio workers were conducting renovations meaning we woke up at 7am to loud drilling and banging (there was no disclaimer about the noise). The walls are thin meaning everything was shaking. On the website it said that all rooms have working AC which was not the case. When we went up to the reception they said that it has been broken for a while but managment refuses to change that on the website. We did manage to get a floor fan though.

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Monica Nader

1/5Google· a month ago

This hotel is a FRAUD! They list AC in the facilities when the AC was down during extreme heat wave in late June 2026 with temperature reaching 43 degrees! Even the room has no fan or proper window for ventilation. At the time of check-in, the staff at Hotel Floris Arlequin Grand-Place asked me to cancel my reservation because the air conditioning was not working. The receptionist explicitly assured me that the hotel would approve the free cancellation and that I would receive a full refund. Relying on that promise, I submitted the cancellation request. After leaving the hotel, I was unable to find another available room anywhere and spent the entire night without accommodation or sleep. When I returned to the hotel, the receptionist on the next shift informed me that my reservation had already been cancelled and that both of my rooms had been sold to other guests. Since then, I have been trying to reach out to the hotel through phone calls, emails, messages and THEY NEVER RESPONDED!! Simply they stole my money!! The cancellation request has been pending since 26 June, and despite multiple follow-ups, it has still not been processed or resolved. As a result, Hotel Floris Arlequin Grand-Place kept my money while also reselling the rooms to other guests.