Pentahotel Brussels City Centre

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S7572MKjaynes

3/5Tripadvisor· 2 months ago

Great location with parking. Hotel is tired and feels a bit grubby. Staff completely inattentive, more interested in chatting amongst themselves. Cleanliness not 100%.|Rooms a great size, beds comfy. Breakfast terrible. Congealed eggs. |Wouldn't return or recommend. Previously stayed at Penta Liepzig which was amazing.

TK

Tomáš Kočař

5/5Google· 2 months ago

For me, a retro hotel with modern and eco elements in a dark design (lobby and corridors). Quite a pleasant, quiet hotel in the wider city center, great location - accessible by metro about 500 meters from Luisa station or by tram - stop about 80 meters away. The room was large enough and bright (two large opening windows). Our room was at the back, so it was very quiet. I don't know how it is with rooms facing a busy street where trams also run, but if soundproof windows were used, it would probably be ok. The bathroom was nicely designed, the room was clean except for the curtains, which could really use washing sometimes. There was a lot of dust on them at the top. The beds and floor were clean and fresh. The air conditioning worked perfectly. Breakfast was completely satisfactory, everything was fresh, a large selection and if you have an empty bottle you can fill it with eco water from the dispenser on the right behind the elevator. The staff was more or less helpful, younger people and women were nice, older men were a bit grumpy. For me, the hotel is suitable for both business trips and short stays for a city break. The price-performance ratio is good. I spent 5 nights there and if I return to Brussels, this hotel will be my choice.

TM

Trip.com Member

3.2/5Trip.com· a year ago

Room service has to be demanded every morning. Smelly sinknand shower had stains. But many towels and soap, also water kettle and instant coffee, was nice. Breakfast really expensive, hard to find breakfast stores nearby.

MM

Marek Mladý

3/5Google· 5 months ago

Stayed here for a conference, so I didn't pay for the room myself. I didn't feel the hotel lived up to its 4-star rating. There were many small issues that, when combined, significantly decreased the overall quality of my stay. ​The design of the rooms, corridors, gym, and toilets was very dark and badly lit, while trying too hard to be "cool," which I didn't find pleasing (though that is just my personal preference). ​I was assigned a connecting room with a locked door to the next room, and I could hear absolutely everything happening next door. There is very little privacy if you get this type of room. I frequently get assigned this type of room in hotels, however this was the first time I felt, as if I was sharing the room with someone. ​I appreciated being able to open the windows to let some fresh air in; however, the window seal was broken, making the room very cold and noisy. The poor little AC unit was absolutely not sufficient to heat up such a large room. ​I also used the gym. It was small, but functional. Since there were no windows, the air was almost unbreathable. And there were random holes in the ceiling, that decreased the overall appearance of the space. On the plus side, I appreciated the wide variety of equipment, and the free apples provided as a workout snack. ​I found it very odd that the hotel tries to be extremely ecological by not cleaning the rooms daily and removing in-room phones, yet still provides single-use stirrers for tea/coffee in the rooms and everywhere else. These could easily be replaced with reusable metal spoons for better sustainability and hygiene. ​The hotel tries to shame you into using the stairs by placing "motivational" posters next to the elevators. Meanwhile, the elevators are incredibly slow and take a long time to close the doors (even when you press the close button). Worse, the floor of the elevator doesn't align properly with the building floor, so my colleagues and I constantly found ourselves tripping when stepping in or out. I did, however, really appreciate the express elevator that only runs between the ground floor and the 8th floor. ​Since I stayed for a conference, we also used the meeting rooms on 8th floor. The lighting was very dim and flickering, making it almost unusable. The projector wasn't bright enough either, so if you were on the other side of the room, you couldn't see the details on the screen properly. This was the first time I've encountered these types of problems in a hotel event space, and the low quality caught me by surprise. ​On the bright side, the staff was very helpful and always approachable whenever there was an issue. It was easy to ask for more tea for the room when I ran out. Additionally, the breakfast buffet was large and diverse. I found myself trying something different every day, and the food was very good.

JS

janine Stockdill

4/5Google· 2 months ago

Great hotel in a great location. Big comfortable rooms. Great shower. Friendly, helpful welcoming staff. Lovely bar area. Fab facilities. Highly recommend.

3

336_nnap

1/5Tripadvisor· 3 months ago

I am very disappointed with my experience at this hotel. I made my reservation back in January, only for the hotel to cancel it just one week before my arrival, citing 'technical reasons.'|This situation was incredibly stressful. Instead of enjoying the excitement and preparation for my trip, I had to spend my precious time and energy dealing with this unexpected crisis. It was mentally exhausting and left me scrambling to find alternative accommodation under immense pressure.|I cannot recommend this hotel, as they clearly do not value their guests or guarantee their bookings. If you are planning a trip where reliability matters, I would strongly advise looking elsewhere.

JP

Josefita Palomares

3/5Google· 2 months ago

I stayed two night at the PentaHotel Brussels city centre and I think the hotel is a bit overpriced. For having 4 starts I was expecting a bit more. There was an air conditioning device that made the room quite cold and there were some hairs beneath the bedsheets. The minibar was fine but not even a coffee machine. The commun areas look luxurious and comfortable. Overall, it was nice.

DT

Dariusz Terefenko

3/5Google· 3 months ago

Gym facilities ok. Breakfast quite good, but still missing fried aggs and beans. Also breakfast should be served bit longer then 10am. Service very welcoming. Good modern TVs, but very few channels in English, to be exact only three with bad signal most of the time. No way to run Netflix or Prime. No parking facilities, only expensive public parking. Also fix the lifts as 4 people isn't enough, or for your tinny lifts it's too many if they have bags.