Hilton Buenos Aires

PL

Philip Lamb

1/5Google· Edited a week ago

This review is for the el Faro restaurant which is in the lobby area of Hilton hotel. We stopped here for lunch. Nice clean location in the lobby area which was nice as well. Clean table with sparkling glasses and clean cutlery. Pleasant servers. The restaurant wss at perhaps 25% capacity. There was only a buffet. It looked ok. Ordered two sparkling water. After some delay they arrived with no sparkle. Ordered another still no sparkle. I was thirsty so drank half a glass, then a different server came by. Ordered another one after again explaining the flat water situation. He was able to get us several delicious sparkling waters and explaining that the soda dispenser was malfunctioning. At the buffet the gent handing us the plates was pleasant and well dressed although I did notice him drumming his fingers in the middle of the stack of plates. I made sure he didnt pass that one to us. Macaroni and cheese, brocolli, cauliflower, several meats with gravy, a a few salads etc. were on offer. All looked quite good so had a bit of each. Vegetables were very overcooked, salads good but only iceburg lettuce and a tomato or two. French fries covered in gravy were mushy and not really edible. The last dish on the buffet line was a fruit salad, which was superb. It included blueberries, pineapple, kiwi fruit, mango, papaya etc. All perfectly ripe and delicious. I had several good size plates of this. The desserts next to the fruit salad looked grim and stale but my judgement could have been clouded by the other items I did try. Just before leaving to go to the ferry, I ordered another sparkling water from a third server and it was flat. It tasted enough like water that I drank it. Unless the rest of the hotel is indeed great as the reviews suggest then most of the reviews must be fake. This review is written while sitting in the large, comfortable waiting area for the Buquebus to Montevideo. Oh, almost forgot, lunch was $110.00 canadian.

A

actor4omaha

5/5Tripadvisor· a month ago

What can I say but WOW!!! The Hilton BA will not disappoint. The hotel is beautiful, modern, fresh and clean! The servers in the lobby bar are outstanding. Ramiro and Franco are outstanding! The absolute best and most kind gentlemen. Daiana at the front desk deserves the employee of the year award. One of the best check in experiences of my life. She did everything with class and glamour and made sure we were perfectly accommodated with a late check out and a special treat 🥂 sent to our room for my birthday. Francesca (may have this name wrong, but she worked the executive lounge breakfast on September 19). She had our omelets perfectly made. Shout out to chef too! The rooms are beautiful with the most comfortable bed.

TM

Trip.com Member

4.2/5Trip.com· a year ago

Rooms with 2 twin beds are a plus point, rooms doors need renovation, breakfast menu is boring as foods are the same everyday

SD

Steve Demeuse

5/5Google· 2 weeks ago

Daiana made my check-in smooth and welcoming with her friendly, professional service. She acknowledged my Hilton status and made me feel valued as a guest. When my room was ready, she even found me in the hotel and personally brought me my room key. Her warm smile, thoughtful attention, and genuine hospitality created an excellent first impression and made me feel right at home. The Hilton Buenos Aires is fortunate to have her on its team!

F

Flyer322828

5/5Tripadvisor· 3 weeks ago

It was an absolutely amazing stay in Hilton Buenos Aires. Check in was easy because Hilton offered separate check-in for diamond members. We were also upgraded to a recently fully remodeled suite. Our suite was located on the 9th floor view of bay. It had a separate living room, separate walk in closet, double venity, tons of towels. Two huge TVs with many channels. The Executive lounge offered breakfast and as well as light snacks at night with unlimited drinks. I do not drink any alcoholic beverages but we drank just zero sugar cokes. Although there was a heated pool outside of the gym floor, we did not used it because the entire stay, the weather was cold and rainy. We used the gym couple of times. New techno gym brand equipments with free weights. The breakfast was very limited in fresh berries such as fresh strawberries, blueberries, blackberries or raspberries. The price we pay per night i was expecting more healthy options but there was very little. The pastry section was huge with all sugary ingredients. Overall i would stay again.

W

WatsonTP23

5/5Tripadvisor· 2 months ago

The best Hotel we have ever stayed in! From start to finish the service was excellent! The staff are exceptional especially at the concierge desk. They were friendly and always so helpful with us! We also had access to the executive lounge which made our stay extra special. I wish I could give more stars as this hotel deserves it! Thank you for an amazing stay!

A

ashleyfG6276SU

5/5Tripadvisor· a month ago

Our stay at the Hilton Buenos Aires from September 14–18 was truly exceptional, and much of that was owed to the remarkable people who cared for us. Above all, I wish to recognize Lautaro at the concierge desk. Our experience with him actually began well before we arrived. When I first emailed the concierge team to arrange a car to meet us upon landing in Buenos Aires, he responded promptly, graciously, and with a reassurance that put us at ease. As a result, by the time we reached the hotel, we already had the sense that someone was expecting us and looking out for us. That first exchange set the tone for our entire stay. Once we arrived, Lautaro proved himself one of the finest concierges we have ever encountered. Attentive, thoughtful, and remarkably personable, he somehow always seemed to be one step ahead of us. From the outset, he remembered our names, where we wished to go, when we needed to leave, and the small details of what we enjoyed. Upon our return each day, he would recall where we had been and ask how we had enjoyed the restaurant or outing. More remarkably still, as he came to know us, he seemed to understand our preferences intuitively and anticipate our needs before we voiced them. At no point did we feel like just another hotel guest; rather, we felt genuinely cared for. Consider, for example, Don Julio. We very much hoped to dine there but knew how difficult a reservation could be to secure. When we asked Lautaro whether anything could be done, he somehow made it happen. Beyond that, he arranged rides for shopping, dinners, and anywhere else we wished to go, making the city remarkably easy to enjoy. One seemingly small moment captures the level of care he provided. Because my Spanish is limited, Lautaro stepped outside to personally greet our driver, spoke with him directly, and gave him specific instructions about our destination. He then opened the door for us and sent us on our way. For anyone visiting a foreign country without full confidence in the language, that kind of attentiveness makes an enormous difference. In that moment, we felt safe, comfortable, and thoroughly looked after. In moments like these, Lautaro proved himself an exceptional ambassador, not only for Hilton, but for Buenos Aires itself. Sofia, too, was wonderful, and the concierge team as a whole contributed greatly to our experience. Among them, there appeared to be a genuine culture of hospitality, one that went well beyond simply fulfilling requests. That same warmth extended throughout the hotel. Whenever we walked in, the lobby staff seemed to anticipate our arrival and greeted us with a smile. On one occasion, a server gave us our first real introduction to Argentine mate. As Americans who had never tried it, we were grateful for her patience as she showed us how to prepare it properly: cold water first, then hot, and never stir! It was a lovely exchange, and precisely the kind of experience one remembers long after a trip has ended. Even the housekeeping staff were extraordinarily pleasant. In all honesty, this hotel was better staffed than many I have visited. Throughout the property, there was a warmth and graciousness that felt entirely genuine. Hilton is, of course, known for a certain standard of quality, and this hotel certainly delivered it. Yet the Hilton Buenos Aires paired that quality with something far more difficult to manufacture: genuine warmth, graciousness, and an unmistakable spirit of hospitality. There is an Argentine spirit that agrees very much with my heart. By the time we departed, it truly felt as though we were leaving friends rather than checking out of a hotel. Lautaro deserves particular recognition, and to him, to Sofia, and to the entire team, we extend our sincere gratitude for a stay we will remember with tremendous affection. We would return without hesitation, and we very much hope that someday we will have the pleasure of seeing our new friends there again.

JN

Julia Ng-Karpieszuk

5/5Google· 2 months ago

Review Draft My family and I recently stayed at the Hilton Buenos Aires, and we want to extend a special recognition to the concierge team—specifically Sofia, Martin, and Lautaro. Traveling with children can come with many moving parts, but this team made our stay completely seamless. Whether we approached the desk in person or reached out with questions via WhatsApp, Sofia, Martin, and Lautaro responded promptly, patiently, and with exceptional professionalism. Their deep knowledge of the local area and genuine willingness to go above and beyond truly elevated our experience. Outstanding service like theirs is rare, and management should be proud to have them on the team. We look forward to returning!