Shilla Stay Busan Haeundae

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AntonioAraujoPT

5/5Tripadvisor· 2 weeks ago

I really enjoyed my 3-night stay at Shilla Stay Busan Haeundae. The location is hard to beat, right in front of Haeundae Beach and within walking distance of restaurants, shops, the traditional market and metro station. My room was spacious and comfortable, with a great sea view that made the stay even better. The L’Occitane bathroom amenities were a nice touch, and breakfast had a good variety of options. Having laundry facilities in the building is also a big plus, especially when travelling for several days. Overall, a comfortable and convenient hotel in a great location. I’d definitely consider staying here again next time I’m in Busan.

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habarts

4/5Tripadvisor· 3 months ago

**Shilla Stay Haeundae (4 Stars)**|If you are looking for a clean, stylish base right by the ocean, Shilla Stay Haeundae checks a lot of the right boxes—though a few operational hiccups keep it from being perfect.|The absolute highlight of this hotel is its **brilliant location**. It sits just steps away from the iconic Haeundae Beach, and you are surrounded by an endless choice of fantastic local restaurants, cafes, and markets. The **rooms are also very nice**, featuring the signature Shilla minimalist design, comfortable bedding, and a clean, modern aesthetic that makes for a relaxing retreat after a day of exploring.|However, there are a couple of downsides that hold it back from a full five-star experience. The **check-in process was noticeably slow**, which can be frustrating when you arrive tired with luggage. Additionally, the **lifts are slow** and require a bit of patience, especially during peak morning and evening hours when the hotel is busy. Lastly, the **breakfast was average**—it covers the basics fine, but it lacks the variety and excitement you might expect from a property under the Shilla umbrella.|Overall, if you prioritize a great room and an unbeatable location over top-tier dining and lightning-fast service, it remains a solid, highly reliable 4-star choice in Busan.

TM

Trip.com Member

2/5Trip.com· 4 months ago

Our stay at this hotel nearly ruined our vacation. Given the extremely high price, the services are practically nonexistent, inaccessible, or accessible only with great difficulty—and for an additional fee. If I’m paying more than 300 euros a night for a room, I expect breakfast not to cost an extra 17 euros per person and to be served at least until 10 a.m. Laundry service? It costs extra, and there are only two measly washing machines for an 18-story hotel—needless to say, they’re always occupied until late at night, forcing you to decide whether to sleep and rest (on vacation...) or do your laundry. Of course, there’s an extra laundry service—at an even higher cost. Need a toothbrush set or a comb? There’s a charge.Swimming pool? Closed (though, really, June 20th with 30 degrees and a hotel full of tourists is “off-season”), but if it were open, it would cost an exorbitant amount. To top off this lovely picture, the staff (who speak English worse than any 7-Eleven cashier) consistently go out of their way to be absolutely unpleasant. When a guest is on vacation and chooses a hotel costing more than 1000 € for three nights, they expect not to have to worry about a thing and to be treated with the utmost kindness and deference. AVOID THIS PLACE AT ALL COSTS.

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Yogendar Kumar

1/5Google· 3 months ago

Overall, I was disappointed with the hospitality during my stay. Before my arrival, I requested a welcome note in the room as a surprise for my family. The hotel staff confirmed it would be arranged, but when we checked in, there was nothing in the room. The Wi-Fi was also very poor, with speeds dropping to around 5–10 Mbps during peak hours. The hotel entrance is dark and lacks proper lighting, and there was no staff available to welcome or assist guests. It felt like the hotel was being run mostly by trainees. On the first day, I pressed the “Make Up Room” button, but no one came to clean the room. Housekeeping only cleaned it the following afternoon. I also asked for milk for the in-room coffee, but the staff told me they do not provide milk and suggested I buy it from a nearby convenience store. Another disappointment was being charged 2,000 KRW for toothbrushes. It felt like an unnecessary extra charge for a basic guest amenity. Overall, I would not recommend staying here. The hotel is overpriced for the level of service provided, and there are much better accommodation options available in the same area.

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I. Ben Naceur (prohibé)

1/5Google· 4 months ago

Extended our stay and have to change room, so far so good, but what was for us a small issue become a pattern, check in at 3, and twice we had to wait an hour and not beingin our room before 4, a real pain specially with a baby. The room is old and the amenities over used, the only good thing in this experience was the cleaning staff who were nice and helpful.

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H K

4/5Google· 2 months ago

A friend recommended and booked this hotel for me when they heard I was going to Busan, and I was very pleased with my stay. The staff were friendly and professional, and it was clear from the way they treated guests that they were well trained. The room was clean, the amenities were fresh and well maintained, and I felt comfortable throughout my stay. Breakfast was little pricey, but I enjoyed it and thought the quality was good overall. I had a pleasant experience here, and if I have the chance to return to Busan, I would definitely consider staying again - perhaps in a larger room with ocean view next time.

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GastrodontUK

2/5Tripadvisor· 2 weeks ago

Arrived late, no restaurant or room service available at the hotel, 'bar' food virtually inedible. Entire hotel well worn and tired, very similar feeling to a city centre Travelodge, not a luxury 4*+. Smallish room overlooking beach but constant traffic noise distracting, very well used fixtures and decor, shower over tub, nice L’Occitane products provided however. Locally, plenty of day time good bakeries available, for dinner other hotels and a range of Korean restaurants nearby.

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Jess Rhee

2/5Google· a month ago

Service and location is lovely, but the rooms are quite outdated. Beddings were a bit smelly, towels were old too, need some changes & removations. Myeongji location was much better in room quality.