Acacia Court Hotel

CA

Crystal Amo-Quarm

1/5Google· 3 months ago

We will not be staying at this hotel again. The property is advertised as a 4‑star hotel on some sites and a 2‑star on others, but in reality it aligns with a 2‑star rating or below.From the moment we arrived, the exterior was bare and the entry steps were covered in bird droppings. The pool is located directly beside the dumpster. The manager accompanied us to our room, explaining that the hotel had only been open for 18 days and she wanted to ensure it was clean. Unfortunately, the room was dusty, there were two‑inch holes in the shower and drywall, the sink faucet sprayed water outward, and the bathroom fixtures were rusted. The light also flickered before turning on.We requested a different room after a very cold night, as the hotel only provides thin throw blankets and no comforters. The second room was an improvement—no holes in the ceiling and less dated furniture—but the bathroom light still took nearly a minute to turn on.We later learned that Wi‑Fi was only available in the lobby, despite being told repeatedly that it would be fixed during our nine‑day stay. The on‑site washer and dryer were advertised as free to use, but the dryer was broken. Staff frequently promised to fix issues or bring additional blankets, but these promises were rarely fulfilled. The cleaning staff, however, were consistently kind.Overall, we would not stay here again.

M

M

2/10Priceline· a year ago

The bed was comfortable and considering what they had to work with house keeping did a pretty good job.

MH

Morten Helion

5/5Google· 4 months ago

Absote legend named Chris waited for me to get here after I flew in at about 9 pm. Showed me to the room. Room is nice and tidy with fresh paint on the walls. Very close to the airport. Perfect for what I need.

JG

Jenny Schmedt auf der Günne

1/5Google· a year ago

Very disappointing stay — definitely not a 4-star hotel. The room was old and run down, with furniture and fixtures barely holding together. The reception area felt neglected, and there were several parts of the hotel clearly no longer in use. I did not feel safe staying here, especially with groups of drunk people screaming and making noise late into the night. There is absolutely no way this hotel should be rated as 4 stars.

DW

Diana Waines

3/5Google· a year ago

This hotel is ok for an overnight stay as it's close to the airport if you have a late arrival. Presently undergoing renovations, the rooms are very good value as the tariff also includes breakfast. Situated on the esplanade in a great position overlooking the water.

MC

Mahesh Chhetri

1/5Google· a year ago

We went in property for 8 night but we could not make it so we only stayed 6 night in which 1 day we stayed whole day on hotel room as rest. Visiting cairns was our dream but Acacia hotel made it worst. Internet too bad, I asked to receptionist to find any solution for it And she replied to me to use WiFi at lobby where you can smell like hospital. Breakfast like average. Television in the room was back to 90 with no cable. In this age tv without smart. No microwave in room. No power plug near to bed. Bed light was vintage and horror part was it fell on me at night while I was trying to switch it on. I tried to use toilet near to reception while I was at breakfast, horror thing was it was too dirty full of……..everywhere. Maintenance work is everywhere, you will feel like staying at construction house. One night at 4 AM fire alarm got tiggerred and we all were out. Fire department came and guy from hotel said to enter to room without solving the issue and there was not any sorry to bother our sweet night. Please don’t stay at this building. You going to regret like us.

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2/10Priceline· a year ago

Close to the airport

BG

Braunia Giles

4/5Google· a month ago

Still being painted.lovely view and pool.central.Front counter service friendly and helpful.