Crystalbrook Bailey

LS

Lee Shaw

3/5Google· 4 months ago

One night out for the wife and I in a long time without the teenagers. Never stayed at Crystal brook before. Reception welcome was prompt, but serious and sterile as if the staff were new to the job. After going over the orientation and confirming parking, still had to ask where I go to park the car. Elevator takes forever and keeps going past the floor twice before stopping for us. Room was nicely presented, pod machine was nice and glass bottles of water. Went out to watch the cowboys Nrl game, had some snacks and beers, came back to have bar snacks and a glass of wine at 21.15 told they were closed but can offer dessert. Had to go back onto the Esplanade and even the bar there served food til 2200pn and they are not a 5 star rated hotel. Next come breakfast, what an absolute disgrace if variety and quality with most of the food stale, cold and buffet mostly empty. The incompetence of this breakfast chef is hard to believe given the establishment it is. Buffets should be checked every 10 minutes and I would expect an egg station. Tide marks around chipped paint serving dishes and serving spoons that looked like they had not been changed all morning. Coffee from machine was terrible and was cleared from my table whilst at the buffet. I sat down to eat the bit of food I scrounged from hot buffet and it was all stone cold, sloppy cold scrambled eggs, uncooked hash browns, cold scrappy pieces of bacon, and rubbery pcs of chipolata sausages. I am a former local executive chef and I would be so embarrassed if my 5 star resort ever served food such as this. It is a nice looking hotel with obvious poorly trained managers or staff who have no sense of standard. Guests should be allowed snacks menus until 10pm in the bar even if the steakhouse closes at 2100, simply a 5 star standard. When I walked in staff with floor supervisor standing around chatting, arms folded, leaning against the bar counter, not the standards I would have allowed as my time as an exec chef. On this occasion it is sad to say I will not stay here or dine again.

C

Cosmopolitan800580

5/5Tripadvisor· 2 months ago

This is an eco-friendly hotel. The room key is a round wooden disk. Shampoo and body wash are in movable bottles, not fixed to the wall, as in many hotels. This makes them much easier to use. Staff at reception are both friendly and helpful. Room area good size but the space between the armchair and the bed was a bit limited in our room. Hotel has some eating stations, but beware Breakfast is more expensive i f not booked in advance. Food at breakfast is adequate, but it wasn't clear where the egg cooking station was and there was no staff member around to ask. Dirty crockery isn't automatically cleared from tables where guests are still sitting, but efficiently collected from empty tables. Cairns is not a cheap place to visit, but if I cam again, I would use this hotel.

AR

Amber Robertson

3/5Google· 4 months ago

I was not wild about my experience at this hotel. I booked the Queen urban and the room smelt like plaster post-construction so it may have had recent work done. There was no window to open and no fragrance to mask it. I will say the room was impeccably cleaned which I was very happy with. It was a wheelchair room which is a fantastic, accessible option for those who require it; however I was seeking a luxury experience and the disabled toilet with no seat and high back and the fold down shower bench made it feel very clinical and industrial. Given that I work in health care this is an environment I would seek a break from, so I did not like that I paid $259 for an experience which was not overly enjoyable. Despite having a bathroom as large as the bedroom, there was nowhere to hang the hand towel and nowhere to place my toiletries. When I went to order room service the call went straight to a message bank which was full. I called the front desk and it rang out. The staff are wonderful, but I get the impression they are understaffed. I appreciate they save the environment and money by reducing waste, but one area you should never skimp on is staff. I attended a conference and the service was understaffed and poor. Doors were slammed while people were speaking, food was sometimes ungracefully slammed onto the table, and the noise from "Pachamama" could be heard from the conference room. I went to use the level 3 toilets. One toilet had no toilet paper. The next two were unflushed. The ambulant toilet had urine on the seat. After examining them all I went for the least offensive. I really enjoyed the art work; some could be better enjoyed in an exhibit than in a hotel and some pieces feel strange for that setting. There was a beep or alarm going off in one of the elevators that could be heard from my bed whenever the lift was on my level. Fortunately that was not for very long but it was a noticeable, annoying chirp throughout the night. It would not take much to bring this hotel up to scratch, but I personally did not have an enjoyable experience. I only have one night at this hotel to go off. I have stayed at the Crystalbrook Flynn across the road and had a great time.

SL

Sophia L Louise

5/5Google· 5 months ago

My family and I had a wonderful time at Crystalbrook Bailey this past week! The included utilities were wonderful and all staff were lovely. Particularly, the breakfast staff on the days we were there, Thursday, Sunday and Monday, stood out the most with their welcoming attitudes and smiles 😊. The young Australian girl in particular was there all three days and chatted with us all mornings and she left us feeling truly happy. Would 10/10 recommend this hotel and the CC's restaurant! So family friendly and will definitely return on our future Cairns trips.

SM

Stephanie Morton

3/5Google· 4 months ago

The room was nice and the beds comfortable. The blue light switches lit up the room and kept us awake. We had the buffet breakfast on the last day and it was absolutely terrible. Toaster not working, cold food, blasé staff and people were complaining and walking out. Apart from that the lovely blonde lady was outstanding at reception.

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yvrgirlToronto

5/5Tripadvisor· 3 months ago

Fabulous hotel right in the centre of the action in Cairns steps to the esplanade and easy access to shops and tours. We had a 2BR configuration for our family of 3 and it had a lovely kitchen with bar stools, laundry set up, coffee/tea, living area and balcony. It was a last minute booking so it was expensive but was the best place we stayed in during our vacation in cairns (another 3BR luxury apartment) and a port Douglas resort. The beds were super comfy, funny coloured robes, softest toilet paper, and best Origins minty toiletries. Beautiful art everywhere and eco conscious. Lobby has a library area and the pool area is lovely to relax on even after checkout. Staff were generally helpful too. Main restaurant was closed on Monday unfortunately. Tiny issue was that there was no counter space in this configuration but family that stayed in adjoining studio rooms did have a shelf. Circular shape for a key is also a bit odd. Would definitely recommend the Crystalbrook Bailey for anyone staying in Cairns!

TM

Trip.com Member

4.2/5Trip.com· 4 months ago

Location is great, central, within walking distance to many good food. We booked 2 connecting rooms, good size and clean. Areas for improvement - (1) No balcony, very hard to dry wet clothes from water activities (2) Swimming pool is super super small, equal to not having one (3) Daily Breakfast is the worst I had among all travels. They cannot even do scrambled eggs well. Pancakes also badly done. Very limited food options and same food daily (other than replacing porridge with miso soup). Miso soup is tasteless.

DL

Derek Lum

5/5Google· 6 months ago

Great location. Walking distances to the aquarium, restaurants and bars and the ocean! We stayed dur8ng Easter. Fantastic amenities with secured parking. Comfy beds and free in-house movies and excellent WiFi. Staff were very friendly and accommodating as I couldn't sleep from the noise coming from the communications room outside and they were able to provide me with a quieter room to allow me to sleep. Would definitely stay again in next time im in Cairns.