Royal Maxim Palace Kempinski Cairo
Kempinski · 5.0-star · Ring Rd, Second New Cairo New Cairo
4.7(24,525 Google reviews)
SZ
SUHAIL ZYY
5/5
Google· 3 months ago
Google· 3 months agoAn outstanding experience from start to finish. The hotel is beautiful, the rooms are clean and comfortable, and the service was excellent throughout my stay. The breakfast buffet offered a wide variety of delicious options to suit every taste. A special thanks to Chef Tarek El Aryan for his exceptional food and attention to quality. My favorite dessert was the Egyptian cream-filled maamoul—it was absolutely delicious and one of the best desserts I have ever tasted. Thank you to the entire team for the warm hospitality. I will definitely be coming back again.
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G9438QVamym
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoChristin was absolutely wonderful! She was incredibly friendly, attentive, and professional, and always made sure we had everything we needed. She was so welcoming and always had a smile on her face, which made our experience even more enjoyable. Her excellent service really stood out. Thank you, Christin, for taking such great care of us! We love you❤️
TM
Trip.com Member
2.2/5
Trip.com· 8 months ago
Trip.com· 8 months agoMy family of 4 stayed at the Royal Kempinski for 2 nights.The TLDR version is that the place is run with good intentions and inadequate oversight.We chose this hotel because the Kempinski brand is synonymous with luxurious quality and attention to detail. This specific location showcased a lovely outdoor pool, sunbathing spots and a kids club that promised to keep my 6-year-old entertained.After checking in at 3:30 pm, we went straight to the pool. 5 minutes in, a lifeguard informed us the pool would close down earlier that day due to "Ramadan-related construction" and that we needed to leave by 5 pm.He then went on to say that this would also extend to the remainder of our 2-night stay.I spoke to the reception desk who said they would look into this. An hour later, I got a phone call confirming the above and offering me an exception for my daughter to use the indoor pool the next day, which is otherwise adults only. Looking to save what's left of this stay, we went to explore the kids club. Despite the nice set up, the foosball table was missing a ball. We asked the clerk at the club about it. After calling someone else to confirm, she came back to inform us the ball had been missing for a while, and said the available alternative was a small dice. A dice cube to play foosball! We later bought our own balls from a play store nearby to be able to use the foosball table the next day.The other feature was a PS5, which was a nice touch. As with everything else, it also did not work because it was not connected to the internet. Asking 2 different clerks over that evening and the following day about this was pointless, as they just kept reiterating that the machine "works". Explaining the internet issue fell on deaf ears, so I resorted to using my mobile phone as a hotspot for the PS5 to get my daughter, who was understandably upset at this point, to be able to play.The next morning, we woke up to a puddle behind the toilet, who we thought may have been self-induced. We went down for breakfast, which was the only redeeming quality of our stay. The food was great, and Christine, our server over the 2 mornings we stayed there, was very caring and attentive.The rest of the day unfortunately did not go as well as we'd hoped, but as bad as we've expected. I took my daughter to the indoor pool, which she could only muster all of 20 minutes in because of the extreme humidity. We then went to the outside pool to find the sunbathing chairs gone, and construction workers banging around the now inaccessible pool. The hamering and banging transpired for the whole day, and with it any chance of enjoying the day by the pool.We woke up on the morning of check out to find a new puddle behind the toilet, confirming a more possible leak than a self-induced drizzle.I've relayed most of my experience to one of the customer service representatives, who was nice and apologetic. Unfortunately, there was nothing she could do to salvage this.Should there have been prior notice of ongoing construction and lack of pool and sunbathing access, I would have cancelled my reservation and went elsewhere. Despite the kind, unapologetic words, the whole experience was shockingly subpar for a Kempinski hotel, and a clear example of how little thought goes to customer experience in this place.
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Mohammed Ashour
5/5Google· Edited 2 weeks ago
Google· Edited 2 weeks agoI recently visited the main restaurant in the Statue Area, and I was extremely impressed by the excellent service provided by Ms. Christin. I would like to express my sincere appreciation for her outstanding hospitality, professionalism, and friendly attitude. She was very attentive, helpful, and made our dining experience truly enjoyable. Ms. Christin is a great asset to the restaurant team, and her dedication to customer satisfaction deserves special recognition. Thank you, Ms. Christin, for your exceptional service. Keep up the great work! The state restaurant have avery nice team like farah and abdu and also they are very supportive and cooperative thanks team it was nice time for my experience in your restaurant.
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Ahmed Ghazal
5/5Google· 2 weeks ago
Google· 2 weeks agoWe had a wonderful experience at this hotel, and I would like to express my sincere appreciation to the entire team for their exceptional hospitality and outstanding service. From the moment we arrived, every member of staff made us feel genuinely welcome. The professionalism, friendliness, and attention to detail throughout the hotel were truly impressive. I would also like to recognise Chef Tareq for his excellent food, dedication, and wonderful culinary experience. His passion and commitment to quality really stood out. Another special mention goes to Farah &Othman from the restaurant team, whose warm personality, attentiveness, and excellent service made our dining experience even more enjoyable. A special thank you to Amr from Housekeeping, who did a fantastic job keeping our room spotless, comfortable, and beautifully maintained. His professionalism, kindness, and attention to detail were greatly appreciated. Beyond these individuals, the entire hotel team deserves recognition for their hard work, positive attitude, and genuine care for guests. It is the people who make a hotel truly special, and this team certainly does that. Thank you all for making our stay so memorable and enjoyable. Highly recommended, and we look forward to returning!
MJ
Myar Jawarneh
5/5Google· 2 months ago
Google· 2 months agoIt is better than any hotel I have been in! Very clean, quiet, cozy. The most special thing is their food, very nice and fresh! I liked that the chef makes some special dishes and walk between the tables to explain how did he made his special dish! Chef Hossam 🤩
Response from the property
Dear Ms. Jawarneh, Thank you for highly rating our hotel's facilities & services and for your kind valuable comment. Looking forward to your return visit in the near future. Kind regards, Stefan Masche General Manager
MS
Mohamed Soliman
5/5Google· 3 months ago
Google· 3 months agoWe had an unforgettable stay celebrating our anniversary. A huge thank you to Latifa from the Lady in Red team for making every detail so special. From the beautiful room decoration to organizing our romantic anniversary dinner, everything was perfectly arranged with warmth, care, and professionalism. She truly made our celebration one to remember. A special thanks as well to Chef Tarek for the outstanding breakfast. The Maamoul, Shakshouka, and the entire breakfast selection were absolutely delicious and prepared to perfection. It was one of the best hotel breakfasts we've had. We also want to thank Mr. Islam, who was incredibly welcoming, attentive, and supportive. His friendly hospitality made every breakfast enjoyable, comfortable, and full of positive energy. The only suggestion for improvement would be some maintenance for the indoor pool. Other than that, everything was perfect, and we genuinely appreciate the exceptional service from the entire team. We look forward to coming back!
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mo s
5/5Google· 3 months ago
Google· 3 months agoDonia provided an absolutely outstanding experience from start to finish! She was professional, knowledgeable, friendly, and went above and beyond to make sure everything was handled perfectly. Her attention to detail, patience, and genuine care for her customers truly set her apart. It’s rare to find someone who is so dedicated to providing exceptional service while making the entire experience smooth and stress-free. Donia exceeded all expectations, and I couldn’t be happier with the service I received. If you’re looking for someone who truly cares about their customers and delivers top-notch service, I highly recommend Donia. She is an absolute asset, and I look forward to working with her again. Thank you, Donia, for an amazing experience!
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