Hotel NYX Cancun

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Hina Navin

5/5Google· a month ago

This hotel is absolutely fabulous! It’s a beautiful boutique hotel with a more intimate feel and, for me, the smaller crowd was a huge plus. The food was fantastic, the vibes were great, and the staff were incredibly friendly, welcoming and helpful throughout my stay. The entertainment and activities were also brilliant. I especially enjoyed the cocktail-making, bracelet-making and ceviche-making classes, which were hosted by Stephanie, Louis and Francisco. They were absolutely amazing at what they do, so friendly, fun and engaging, and really made the activities memorable. They also have an Italian and Japanese restaurant which was also amazing. I would definitely recommend this hotel and would happily stay here again!

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Trip.com Member

4.7/5Trip.com· 10 months ago

My wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!

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alejandrow794

5/5Tripadvisor· 2 months ago

I had the opportunity to perform at Hard Rock Hotel Cancun, and my girlfriend and I stayed for three nights. From the moment we arrived, the entire experience was incredible. We received such a warm welcome, and everything was already perfectly organized. They had made reservations for us at several of the hotel’s restaurants, and when we arrived in our room, we found champagne, chocolates, a really cool chocolate shaped like headphones, and even personalized macarons with my name on them. It was such a thoughtful touch and made us feel very special from the very beginning. The food was delicious throughout our stay, and the room service was incredibly fast — everything would arrive within minutes. We also really enjoyed the pools on the third floor and all the different amenities around the hotel. What stood out the most, though, was the service. The concierges were always attentive and ready to help. A special thank you to Ivan, who helped me tremendously, as well as Santi and Luis, who were always incredibly kind and attentive. Mariana from Music Lab also took amazing care of us. We recorded a video during my time there, and the final result and editing were incredible. It was such a great experience and a beautiful memory to take home with us. Everywhere we went — the restaurants, amenities, pool areas, and throughout the hotel — the staff were genuinely friendly, welcoming, and professional. We also had a couples massage, which was absolutely amazing and definitely one of the highlights of our stay. And on a personal note, I’m a huge Michael Jackson fan, so I was very lucky to catch the Michael Jackson show while we were there. The performer was an excellent dancer and artist, and I really enjoyed the show. Overall, it was an amazing three-night experience, both as an artist performing at the hotel and as a guest enjoying it with my girlfriend. The attention to detail, hospitality, food, entertainment, and especially the people made our stay memorable. Highly recommended, and I would absolutely love to come back! ⭐️⭐️⭐️⭐️⭐️

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Phillip Heyes

4/5Google· 3 weeks ago

Great all inclusive resort, it's a smaller resort so not overly crowded. They e done a great job of making it feel like it's in nature with lots of plants outside. Food was good quality, small assortment of fresh fruit in the breakfast buffet. I would recommend the Tacos Arrachera at the lunch restaurant next to the beach. Fitness center is small, the water aerobics is fun so just do that instead. Location is good close to shopping centers and Ferris wheel, 7 minute Uber ride to the busier hotel area with more shops, restaurants, and clubs.

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619geeq

4/5Tripadvisor· 3 weeks ago

Pros: The staff is by far the best thing about this resort, closely followed by the food. The staff was attentive, patient, kind, and understanding. Every request we had was answered within a reasonable time. Shout-out to German, he was funny, took time to get to know us and learned our preferences fast. By far the Cleanest resort we've ever been to. Spill something and within 60 seconds, someone comes to mop or broom it out. The pool was always clean and warm. There are daily activities hosted by the entertainment crew and they were funny and nice. The drinks are good, the bartenders are professional and offer great service. Due to September being around rainy season, the waters were full of algae. The beach however was cleared daily, wasn't perfect, but they did a great job cleaning it. Definitely the cleanest resort beach around that zone. Cons: The resort is somewhat ”old" and lacks modern amenities. 3 of the 4 six story buildings don't have elevators. The main building is quite small, so the evening events take place in the lobby. This means that if you're on the lower levels of the main building, better bring ear plugs, because the loud music doesn't stop till 12. Also, because the resort is located on the main hotel boulevard, there are cars all day and night driving through. If you are placed in a lagoon view room, prepare to hear trucks and honking 24/7. Unfortunately, noise issues don't end there. They are currently renovating, so expect construction noises all day between 9 am and 7 pm. We wanted to take naps a few times as we got sick (probably from the airport/plane), but with drilling and hammering, without earphones it's impossible to nap.

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ricodenver

5/5Tripadvisor· 3 weeks ago

We went there for my sister’s wedding. The hotel is very clean. The beds are very comfortable. The food is good. The jacuzzi and swimming pool areas were well maintained. We had karaoke, life music, and DJ one night of our stay. The wedding was well organized at the beach with DJ.

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lucasaV67JD

5/5Tripadvisor· a month ago

My girlfriend and I just spent three nights at the Hard Rock Hotel Cancun and it was an unforgettable trip! From check-in, the hospitality was unreal. When we got to our room, we were greeted with champagne and personalized macarons, which was such a thoughtful surprise. The food at every restaurant was delicious, and the room service was remarkably fast every single time. We spent hours chilling by the third-floor pools and soaking in the ocean views. The service throughout the resort was top-notch, especially the concierges Ivan and Santi who made sure everything ran smoothly for us. We also booked a couples massage at the spa, which was definately one of the highlights, leaving us so relaxed. To top it all off, the Michael Jackson tribute show they hosted was an extremely perfect night of entertainment with incredible dancing and energy. We loved every minute of our stay and cannot wait to come back to this paradise!

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konstantinn870

5/5Tripadvisor· 4 weeks ago

We had a very enjoyable stay at Hotel NYX Cancun in a Master Suite with a beautiful direct ocean view. The room was spacious and comfortable, the location was excellent, and the All Inclusive option was very convenient. We especially appreciated the friendly and attentive staff, good restaurant service, varied food choices, and the different activities offered for guests. Overall, the hotel offers very good value for the price, and we would gladly stay here again. The main area that needs attention is room maintenance. In our bathroom, the shower hose was leaking, the sink drained slowly, and the toilet remained noisy for quite a while after flushing. These were not major problems for our stay, but they should be repaired. Overall, we had a very positive experience and would recommend Hotel NYX Cancun.