Krystal Cancun
Krystal Hotels & Resorts · 4.0-star · Lotes 9 y 9A, Punta Cancun, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico
4.2(22,026 Google reviews)
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DeborahPaton
4/5
Tripadvisor· 2 weeks ago
Tripadvisor· 2 weeks agoStayed here for 10 nights in September & had a great time. Everything was perfect, our room was fab, large & very clean with an amazing sea view. Location was great for everything. The whole hotel was kept immaculately clean always. Beach is fabulous! We stayed all inclusive and had no complaints about the food or drinks. The staff here are a credit to the hotel, the service was brilliant in all areas. A special mention to Cecilia in the lobby bar, she is such a lovely friendly lady and her service was just the best! In the Aquamarina restaurant, David looked after us most of the time and he provided really good service and did a great job! All in all a great time and definately recommend to anyone looking to stay in Cancun. A big thank you to everyone for making our holiday so enjoyable xx
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mariavN4029AA
5/5Tripadvisor· a month ago
Tripadvisor· a month agoAmazing Stay – Beautiful Hotel & Exceptional Service! ⭐️⭐️⭐️⭐️⭐️ We had an absolutely wonderful stay at this hotel! From the moment we arrived, we were impressed by the beautiful property, excellent service, and the many food and beverage options available. There was something for everyone, and everything we experienced was delicious and well done. Our room was fantastic, and the ocean view was absolutely mesmerizing! Waking up and being able to look out at the beautiful ocean was truly one of the highlights of our stay. The room was comfortable, clean, and well maintained, and we really appreciated the great selection of items available in the fridge. The staff throughout the hotel were friendly, welcoming, and attentive, which made our experience even better. However, I want to give a special shout-out to Yoly, who was absolutely amazing! ❤️ Yoly truly went above and beyond to make sure we were properly taken care of. She helped us with our restaurant reservations, was always available whenever we needed assistance, and genuinely made us feel valued and cared for. Her kindness, professionalism, and willingness to go the extra mile made a huge difference in our stay. Overall, this was a wonderful experience, and we would absolutely stay here again! The beautiful ocean views, great food options, comfortable room, friendly staff, and especially the exceptional service from Yoly made this a memorable vacation. Thank you for making our stay so special! We can't wait to come back!
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JRyanBeasley
1/5
Google· a month ago
Google· a month agoThis hotel is average at best. The room they gave me had a broken AC. I thought I just needed to tinker with the thermostat. After sleeping in the heat the first night, I asked them to check it. They determined the unit was broken (which they probably already knew). After about 45 mins, they finally put us in another room. Ona separate note, the coffee machine in the room is a joke. After going downstairs, and waiting for 20 mins and paying 45 pesos, I finally got an 8oz cup of coffee. On even another note, I went to the pool bar to get a beer. The bartender gave me a piece of paper. I had to take the piece of paper to cashier in a nearby restaurant. At that point, I had to take the paper back to the bartender to get my beer. After all that, they still asked for a tip. I said “for what? Waiting for 20 mins and completing multiple tasks to be handed a beer?” I brought all these issues to management’s attention. I suggested they at least comp me a breakfast (especially for having to move rooms). They essentially gave me the middle finger. Most of the staff is nice, but the processes at the hotel are bush league at best and malpractice at worst. The hotel is older as well. One elevator was broken, and you basically have to walk a quarter of a mile to get to it. Bottom line, I would not recommend this hotel unless it’s like $100/night.
TM
Trip.com Member
4/5
Trip.com· 7 months ago
Trip.com· 7 months agoTo start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant.For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but it turned out not to be. Upon arrival, the hotel asked me to pay an additional $600 USD for the all-inclusive package for 3 nights.The room I was staying in had a door leading to the neighboring room where other people were staying. It was open. There was absolutely no soundproofing. The window facing the street didn’t close tightly, so you could hear everything. But I’d like to give a special thanks to the staff and the housekeeping team. The service was excellent.
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Nomad23609574400
3/5Tripadvisor· a month ago
Tripadvisor· a month agoThis hotel is not a 4 or 5 star unless you book in the Altitude tower. The location is excellent but the hotel is not. It was nice to walk to the main strip. The massage was really good at the spa. The beach was perfect and fun to see locals too. Food selections is not very many. It reminded me of staying in Cuba. The room was bad and smelled musty. The staff are really nice and hard working. For what you pay for, it’s not worth it. For the same price, you can get a better resort.
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gracegN7550XV
5/5Tripadvisor· a month ago
Tripadvisor· a month agoWe had the most wonderful family vacation at Hotel Krystal Cancun this September. The location right on the beach is fantastic, with stunning views and easy access to everything you need. The rooms were spotless, comfortable, and gave us the best sleep quality every night. What truly set this place apart was the incredible staff, especially Paulina, who made us feel so welcome from the moment we arrived. She did an absolutely excelent job taking care of all our needs with such a warm and kind attitude. The entire experience was extremely perfect for our family trip, offering unbeatable value, wonderful amenities, and top-tier service. We are already talking about our next visit to Cancun and will definitely be booking another stay right here.
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Shubhadeep Chakraborty
5/5Google· 7 months ago
Google· 7 months agoExcellent hotel, excellent location and superb views. We had an ocean view deluxe room, and the view from the balcony was mesmerizing. I truly believe among all the hotels in the Cancun Hotel Zone, Krystal Cancun has one of the best locations and best sea views. The breakfast buffet was amazing in terms of both quality and spread. All the hotel staff were super welcoming and went above and beyond to make sure we had a pleasant stay. The hotel didn’t have any water refill station; however, the staff at the lounge bar and Aquamarina restaurant always got our bottles of water refilled whenever we asked. We are so glad we chose this hotel, and we simply loved our stay here. Would positively recommend anyone and will be more than happy to be back again ! The only inconvenience we faced was with the elevator. The hotel was pretty packed in the weekend, I think there are around 30 rooms in each floor, which makes ~240 rooms across 8 floors. Only 2 elevators for so many guests resulted in long lines and waits for the elevator every time, and sometimes one elevator or the other stopped working. I would request the hotel authorities to look into this to improve the convenience of the guests. But still happy to give full 5 stars simply for the location, service and views 🙂
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Fahima Garcia
3/5Google· 3 months ago
Google· 3 months agoThe service needs improvement, especially in the bar and pool areas. While some staff members were helpful, many were not welcoming and came across as rude. The pool staff often made guests feel unwelcome, and I believe the bar needs more staff to provide better service. I would like to recognize Bernabé at the pool bar for his friendly and attentive service. He truly made our experience better. I also want to thank the team at Las Velas Restaurant. Felipe, Geremias, and Justo were kind, professional, and welcoming. They provided excellent service and are a great asset to your team.
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