The Clarendon - Fresnaye

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cheryljalaban

5/5Tripadvisor· a month ago

Wow, wow, wow! This boutique hotel is very special. Stunning rooms with every detail you can possibly imagine. The level of service is unlike any I have experienced. If you have a shower before you go out to dinner you will find it has been replaced with a fresh one during the turn down service. Also a special treat, which is different every night is on your pillow. It is walking distance to restaurants and shops in a safe area.|Love this hotel and the staff are exceptional.

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andreapaul232016

5/5Tripadvisor· 2 months ago

We recently stayed at The Clarendon Fresnaye and had an absolutely wonderful experience. This quiet boutique hotel felt like a luxurious Hamptons-style retreat, offering a peaceful escape while still being conveniently located. We were delighted to be upgraded to a huge family room, which made our stay even more comfortable. The staff, especially Gift, were exceptional—warm, attentive, and always willing to go the extra mile to make us feel at home. The breakfast spread was excellent, and the team thoughtfully prepared a packed breakfast for our 6:00 am departure to Hermanus for whale watching. On another morning, they even served breakfast earlier so we could catch our flight. We also loved the thoughtful touch of hot water bottles placed in our bed each evening, perfect for the cool nights. An added luxury was that our private guide picked us up from the hotel each day for our sightseeing. Returning to the peaceful surroundings of The Clarendon Fresnaye after each day's adventures made our holiday feel truly relaxing and luxurious. It was the genuine hospitality, and outstanding service that made our stay so memorable. Special thanks to Gift and staff at Clarendon..We highly recommend The Clarendon Fresnaye and would not hesitate to stay there again on our next visit to Cape Town.

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Viewpoints1

5/5Tripadvisor· a month ago

Fantastic in every way and the team led by Gift were outstanding. They made us feel incredibly welcome, always smiling, they cannot do enough for you. Truly the best of South African hospitality. The hotel is immaculate and the rooms and beds are super comfortable. The food is superb and breakfasts are freshly prepared and cooked, including the croissants and cakes.

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Ibraheem Aziz

5/5Google· 3 months ago

Beautiful luxury hotel with exceptional service. Shedrick, Daud and Philip were amazing and consistently went above and beyond to ensure our stay was enjoyable and comfortable. Staff were diligent with round-the-clock service; rooms and amenities were consistently cleaned and we had plenty of privacy as needed, along with some welcome treats upon arrival and during the daily turndown service. Definitely recommend this hotel for a trip to Cape Town!

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praveena665

5/5Tripadvisor· 2 months ago

Our family spent 4 days in this wonderful boutique gem in the heart of one of the best neighborhoods in Cape Town with a view of the Lions Head and a short 5 minute walk to Sea Point bay to watch the sunsets. Also a 5 min walk to so many amazing dining experiences nearby! Incredible warm hospitality from the staff - spoilt with the breakfast spread and afternoon tea and cake rituals, we will remember this experience fondly! Our thanks go to Gift, Mavuto, Mich and Mary for going out of the way to make us feel special on our South African holiday!!

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Kadre Roberts

1/5Google· 4 months ago

I rarely leave negative reviews, but I feel compelled to share my experience given the price point of this unfortunately the experience did not reflect the standard I expected. Throughout my stay, there were persistent noise issues. I was ultimately moved to another room, but the noise remained disruptive. I also encountered cleanliness concerns, including hair in the room and towels that were either visibly soiled or worn to the point that they should have been replaced. To make matters worse, there was a lack of hot water toward the end of my stay, which was particularly disappointing after already dealing with the other issues. What is most disappointing is that after my stay I contacted management directly and provided an opportunity to address these concerns and discuss a reasonable resolution. Despite my outreach, no meaningful effort was made to resolve the situation. I understand that issues can arise at any property. What separates a good hospitality experience from a poor one is how those issues are handled. Unfortunately, both the stay itself and the lack of resolution afterward fell well below expectations. Based on my experience, I cannot recommend this property at its current price point.

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jonathansO633NA

5/5Tripadvisor· a month ago

We had a fantastic stay at this hotel. The rooms were perfect and the staff were so friendly. Breakfast was excellent. Staff were very helpful with things to do. Highly recommend this hotel.

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Penn-sue

5/5Tripadvisor· a month ago

Fantastic location, lovely stylish clean hotel with a friendly atmosphere. Superb value for money.|Gift and his team provided excellent service, nothing was too much trouble. Would highly recommend.