Charleston Santa Teresa Cartagena

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Eater745

5/5Tripadvisor· 2 months ago

Excellent hotel. Gracious staff that actually care. The room was absolutely spotless. The maid was amazing. The concierge was very knowledgeable and went the extra mile to accommodate us. The breakfast was top notch and you cannot beat the location. Just a short walk to the pier where all the tour ships depart. I highly recommend. The only flaw was a dripping air vent near the elevator which is in need of repair.

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AZ Blondie

5/5Google· 4 months ago

My friend and I stayed here for a few nights and had a wonderful experience. The rooms are on the smaller side, but they were very clean, well maintained, and the beds were comfortable. We stayed here at the end of May when it was extremely warm outside, but our room stayed very cool. The hotel itself is spotless, and the staff were consistently friendly, attentive, and eager to help. Communication was a little challenging at times, because their English was about as good as my Spanish :) But we all did our best and usually ended up laughing our way through it! We had breakfast in the beautiful courtyard every morning, where an impressive buffet offered just about everything you could want. The fresh fruit was outstanding and became one of the highlights of our mornings. The location is excellent, with plenty of restaurants and shops within walking distance. The area felt very safe, and everyone we encountered was welcoming and kind. I would happily stay here again and would recommend it to anyone looking for a pleasant and convenient place to stay in beautiful Cartagena!

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C2346UZanthonye

5/5Tripadvisor· a month ago

If I had to describe this 5 star hotel in one word, it would be impeccable. Impeccable service, cleaniness, amenities and food. I have traveled to 71 countries around the world and have stayed at many 5 star hotels but this was top notch in my books with regards to the service level the staff provides at each encounter without being stuffy or pretentious. Food was delivered fast, hot and delicious. The rooftop pool with cabanas and outdoor restaurant and bar delivered the best service and drinks. Room cleaniness spotless.

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LeAnn P.

5/5Google· 4 months ago

Beautiful historic boutique hotel in the heart of the beautiful walled city. Staffed with lovely, professional, and friendly people. Rooms are quite comfortable and the rooftop pool is fantastic. Enjoyed the delicious breakfast each day before exploring the city. We will definitely return.

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PerryG106

5/5Tripadvisor· 4 months ago

First time in Cartagena and grateful to be staying here. Reflecting the style and heritage of Colombia, the property was distinct in its authenticity and tastefully decorated. It was in an ideal location and the hotel had all the key amenities we needed. The rooftop pool and restaurant were my favorite features! The breakfasts every morning were fabulous and we had a lot of enjoyment having a night cap in the lobby bar. All the staff were very eager to help and immediately available. The rooms were clean and modern. Did notice a bit of construction and upgrades happening but that didn’t interfere with our stay. I thought the location was excellent and it was very easy to walk everywhere within the walled city. |My only suggestion is I wish more of the staff could speak English more effectively.

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E B

4/5Google· 3 months ago

We stayed at this hotel for 5 nights for a wedding. It was ok but I’m really surprised the rating is 4.7/5 on here. The rooms are simply not nice. They feel 4 or maybe even 3 star. The pictures on here make them look nicer than they are. When we arrived the room literally smelled like cleaning fluid and there was nothing 5 star about it. The best thing about the hotel is the rooftop pool / lounge area and that’s why I’m not giving it 3 stars. Service was fine but I was disappointed that they wouldn’t extend our check out by a mere 30 minutes after we’d stayed there 5 nights. If we ever came back to Cartegena I’d probably stay in the Sofitel which is better value for money and true 5 star.

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Rodrigo Franco

5/5Google· a month ago

One of the best places to stay in Cartagena. The courtyard restaurant has a great vive and food. You can walk out and stroll through the streets either by day or night and soak in all the beauty the walled city has to offer. The roof top pool has great views!

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Rich

2/5Google· 8 months ago

Good location, but that's about it. The rooms are antiquated, very small, and way overpriced. For a "5 star" resort the gym was the worse I've ever seen, my home gym is much much better. The elevator is 50+ years old. Musty smell. Cheap breakfast buffet. Overpromised, underdelivered.