C Suites at Mactan Newtown

AB

Alex Baik

1/5Google· 6 months ago

Horrible and horrible experiences. We got two rooms and found out there are many big fat giant cockroaches so we asked the front desk to change the rooms again but five additional rooms have a same problem. I really don’t want to go there but the location was so good. If you have any problems sleeping with big fat giant cockroaches, they try out. Excellent affordable rate and best location. But due to my personal experience, I will never stay there for long time.

TM

Trip.com Member

3.7/5Trip.com· 4 months ago

It was confusing, we didn't know how to check in because the check in area is at the 5th floor and it looks like just another guest room. I woke up another guest who was sleeping with her little baby. I felt bad. That wouldn't have happened, if only the check in and out process was at the lobby. The location is very convenient though. You can walk to multiple stores, places to eat, pharmacy, and also a money changer. It's pretty safe for tourist here. There's also a university or maybe it was a college nearby. The building is not labeled also, so our driver(s) circled this area 4 or 5 times. Always confused as to where to get us.

TM

Trip.com Member

2.5/5Trip.com· 4 months ago

I picked this accomodation in order to just relax. However, this wasn't as well as it was advertised.Checkin process:First, you arrive at the spot that Trip tells you, but on the floor there is no sign for the accomodation name anywhere, I eventually after going in multiple places, found a reception security guard that had my name, but he tried calling the staff for pension and no response. So he gives me directions and a bunch of information. 6F1C. 6th floor.I go up the lift to 6th floor and it just appears like a bunch of flat doors again no sign anywhere to advertise the place, so I go down to the security guard again and he tells me to just go in the door 6F. So I did that. The checkin was too long and overly complicated with a thousand rules (that is never good when a accomodation does it). I was also informed that mondays the swimming pool is closed which was nit advertised like that on Trip. Which really messed up my plan for relaxing. Anyway deposit and just get into the room and I''ll have a cold shower instead. Anyway, checkin works on Filipino time and the staff didn't appear too engaged into the situation. Apartment:When you initially walk in it is good, but no tv channels and no netflix account or anything so you are left to see youtube. The bathroom however, the shower stank and it has simole household bath curtains. Which were moldy. So I didn't use the shower much. Accessibility:Not good. It is a very active building with lots of apartments and just one lift and no stairs. They decided that there were not going to have the second lift operational. So wait times to up or down were a nightmare at times.Location:Meh, nothing much too see. The only statues there are closed off for access 😅Checkout:I was in a rush so I just handed the keys back on 6th floor and left, the staff was asking me to wait and I just said no. I had a flight to catch and I was already delayed. I don't know what she wanted but I seriously had no time to figure it out and then to be stuck waiting for the lift again. Verdict: Way too overpriced for what they offer and poorly managed. You can get a normal hotel with no swimming pool in Cebu city for much less and with the same amount of enjoyment and relaxation.

M

marryjoym2026

5/5Tripadvisor· 8 months ago

We stayed at Newtown 8 from February 4 to February 17 and truly enjoyed our stay. The rooms are beautiful and comfortable, with a nice balcony view. The kitchen is well-equipped, and almost everything you need is already provided.|We also went to the beach, and it was beautiful such a relaxing experience!|Although we had minor issues with the stove, AC, and heater at first, the management was very responsive and fixed everything quickly. We’re grateful for their fast action and good communication.|Overall, we had a pleasant and memorable stay. Thank you, Newtown 8! 💛

TM

Trip.com Member

4.2/5Trip.com· 4 months ago

We love our stay here. The staff were accommodating and approachable. We had trouble with the kitchen area but we managed to sort it out. The rooms had two aircondition units which made the rooms comfortable.

TM

Trip.com Member

5/5Trip.com· 7 months ago

I like how the hotel receptionist are warm and welcoming. The room is also clean and spacious. A suggestion is that there should be a slipper and towel for guest. And bell should be alert whenever there are guest arriving specially if they have many and heavy things because when we arrive for check in it was just us ladies who pushed the cart and mind you it has stairs to enter the front desk. A little kindness won’t hurt. Overall place was nice just put effort on customer service. That would really help.

JS

Jayramie Siamoc

1/5Google· 2 months ago

Room smell is bit off.. And had terrible experience in there, someone broke in our room knowing that my friend is inside the bathroom but still have the nerve to go in and stole money on my wallet.. Not enough CCTV cameras, they only have it at the elevator but not on the hallways outside the rooms.. We're not sure who's if the thief either staff's or guest but still we felt that they put the blame on us cause we didn't locked the door.. Anyways shit happens just hoping the suites would improved their CCTV cameras

SK

Sally Sasan90 kk0

5/5Google· 8 months ago

Rooms and units at Mactan Newtown (booked through CSuites) are always our favorite—especially now that there are many establishments operating nearby. The staff are helpful in getting things to work, and the units are consistently well maintained. The pool is a delight for the kids! They also have a playground where children can freely enjoy and burn off their energy. The gym even has a sauna for moms or parents who want some pamper time too. I highly recommend this place for a staycation or for anyone planning to visit Cebu. It gives you an island vibe while being just a stone’s throw away from the city.