JW Marriott Chicago

B

bluegrassmom3

5/5Tripadvisor· 2 months ago

This was our first time here and we will return. Everything was perfect! Location is ideal and the staff amazing. Shout out to the check in manager Kimberlie who even asked us why we were visiting and was genuinely interested in our response - very personal. The concierge (long blond hair) helped us with pizza recs and was also handing out popsicles in the afternoon. Our bartender in the lobby was a true professional. The concierge lounge breakfast was so good and convenient. We loved all the personal touches.

TM

Trip.com Member

4.2/5Trip.com· 5 months ago

* Location: Great location in downtown Chicago and close to the Board of Trade building and the public transportation * Room: The room was spacious, but there’s no openable window that faces outside. The cleanliness is okay. Even though I found some lint in the bathtub. * Extra fee: Also, note the $30 nightly destination fee, which may not be clearly advertised.

BL

Benjamin Lee

5/5Google· 3 months ago

Absolutely amazing hotel. Booked a room about a month ago and was blown away on how good it was. Coming in, staff greet you and help you. If you have any special requests, they take care of that. The rooms are amazing and the washrooms were extremely nice. The facilities and pool are very nice and clean. I especially loved the eucalyptus towels in the gym. The views were not great but considering that were downtown and not the tallest building around, it is understandable. Additionally, the hotel is extremely close to the elevated trains and bus stops which is very nice. Would come back again.

K

kevinnS7468LU

5/5Tripadvisor· 2 months ago

This is my second experience at this hotel and was upgraded with a suite night award. The room was luxe, *great* blackout curtains, and a generous sized living room with a giant sofa. The bathroom was also humongous. The breakfast was also quite nice and also open on the weekend. The food offerings at the restaurant in the lobby are expensive but high quality. The lounge evening offerings were also cute, significant, and thoughtfully produced. This hotel signifies one of the best lounge experiences I’ve had in the US and rivals international offerings. The customer service was also noticeably kind across check-in and also the lounge. The hotel made up for my previous problematic initial stay and I can now say I look forward to coming back; I’m glad I gave it a second chance.

NS

Nandita Sangwan

1/5Google· 3 weeks ago

If you’re arriving late, call ahead to make sure they hold your room. Arrived at midnight for a business trip and was told the hotel was oversold and I’d been moved to The Midland across the street. I repeatedly asked if anything was available at the JW and was told no. The Midland room was nowhere near comparable. I returned and asked for comparable five-star accommodations. Suddenly, a hospitality suite with a Murphy bed was available at the JW. The next morning, Gabby was very apologetic and helpful, but overall the experience was nowhere near five-star service. The rooms also felt dated and poorly maintained, I would recommend looking elsewhere for better service and accommodations.

SS

S Sun

3/5Google· 2 months ago

★★★★★ Overall a great hotel, but housekeeping needs improvement I had a very pleasant stay at JW Marriott Chicago and was happy with almost everything. The hotel is beautiful, the service was generally excellent, and overall it felt like a high-quality Marriott experience. Unfortunately, my experience this morning was very disappointing. I was staying in room 783, and my official check-out time was 11:00 AM. Housekeeping started knocking on my door as early as 8:00 AM, and then came back and knocked again around 9:30 AM. I completely understand that the hotel needs to prepare rooms for incoming guests, but that is not the guest’s responsibility. If check-out is at 11:00 AM, guests should be allowed to enjoy their room until then without being repeatedly interrupted or made to feel rushed to leave.

JD

Jada D-T

4/5Google· 2 months ago

I wanted to share my experience simply because of the service alone. We stayed here for Lollapalooza and we definitely want to come back! While we did have an issue with our room, the team members were quick to help us do what they could to make our stay enjoyable. I also wanted to highlight Melissa, who was helping check in guests at the Executive Lounge. She was so friendly, kind, and welcoming. She made our stay ten times better with her joyful and positive spirit! And I thank Debra as well for greeting and chatting with us on our way out. She made the place feel like home! As for the location, they do have off-site valet parking but we parked closer to the festival grounds since it was more convenient. However, the hotel was about a 20-minute walk from the festival so it wasn’t too bad. Just made sure you wear some good shoes!

B

Brenden

3/5Google· 2 months ago

Nice hotel, however I was charged $88 for valet when my reservation specifically said “free valet” and I even confirmed with the front desk and valet staff that valet would not be added to my folio however, ultimately it was added. It would’ve been nice to not have to track down customer service to open a ticket and wait 3-5 days as an ambassador, but whatever. I was also disappointed that I used a “free room upgrade” and was told I got upgraded to city view and the only view was of some offices. I think it should’ve been listed as street view rather than city view because I did not see anything other than the street below and an office space. The executive lounge breakfast was great, I enjoyed the fresh fruit options they had as well as quality OJ. The gym area was also very nice.