The Palmer House Hilton

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Kathleen Nielsen

3/5Google· 2 weeks ago

Hotel lobby is super gorgeous and the location is superb- very central and easy walking to restaurants and attractions. Love the historic nature of this hotel. We paid for an upgraded room and it was spacious and the bed was comfortable but the staff is not super helpful and rooms are dated. Our safe did not work for the duration of our stay despite multiple calls to the front desk and the toilet tank ran off and on all night. Staff response to any request tended to be a quick “no”, both my personal experiences and those overheard from other staff.

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Rubyhollor

10/10Priceline· 2 months ago

The location and how nice the lobby looked. And the mini fridge in the room was nice.

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Steven Miller

5/5Google· 2 weeks ago

Our three day stay at Palmer House was great. The building is a living piece of history. The location in downtown Chicago is perfect for walking around and seeing the city. We came through Union Station on Amtrak Empire Builder from Seattle. The physical building is amazing but the staff is what sets the Palmer House Hotel above the rest. Especially Jason HGV his polite and professional demeanor exemplifies the Hilton Brand. Ryan at the Concierge Desk was polite and very informative. Theses are just two of the staff that transforms a night at a hotel into a true luxury experience in a historic American icon Hotel.

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Vazir Fatehi

5/5Google· 3 weeks ago

Palmer House Hilton was a good choice for a downtown stay. The beds aren't very comfortable but the rooms have all the amenities you need including a safe, refrigerator, closet and clothes iron. Bathroom is big enough to move in and shower without splashing the rest. As other reviews have mentioned, the fitness center was amazing with a pool, sofas to relax if you didn't want a plunge, weights room, exercise rooms for yoga or stretches, a Peloton cycle room, dry saunas for after work heat therapy and showers. If the hotel switched to LED lighting the whole atmosphere would be brighter and yet not have a glare. There was a union strike ongoing for better pay and benefits for workers so we didn't have full service from housekeeping, but we got everything we needed from a mid-stay room upkeep to a microwave oven and new towels. Check in was smooth and the in-room entertainment offers broadcast and streaming options. All in all great location of you intend to walk around and see the city.

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Fahim Lodhi

1/5Google· 3 weeks ago

The only good things about the property were its location and the front desk staff. Aside from what I described above, everything else was horrible. - Our first night there, my wife and I had dinner at the restaurant on sight, initial impressions were that the restaurant was amazing. The person responsible for taking our order brought us our waters and drinks but then took forever to come back and actually take our food order. - Secondly, the beds were awful. They were NOT COMFORTABLE at all! It was like they got some cheap mattress and just put it on a bed frame. Trying to sleep was difficult! Kept feeling like something was poking my back! My wife couldn’t get any sleep either! She kept on having to wake up at 3 AM! - The management did not inform any of the guests that there was a strike planned with their hotel staff. My wife and I found out on our second day there. Initially this wasn’t an issue but there was no room service. Our bed sheets were not changed. We didn’t get new towels. The bathroom floors did not get cleaned. Also, my wife informed me that even the tub in our room flooded a little bit. It ended up becoming a filthy nightmare for us. - Honestly this should not be a 4 star hotel. For the amount I paid, approximately $2800, it was not worth it. My wife and I love Chicago, but this hotel is awful! Just pay your staff a livable wage! The workers striking were right, hotel management did not care about the guests. They comped us some points.. heck they should refund me the amount I paid for the stay. My wife and I were here for the Chicago Marathon. Next time when we come, we will NOT be staying here!

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Malcolm Foster

1/5Google· Edited 2 weeks ago

I would not recommend this hotel. The entire hotel staff is on strike for better wages and worker protections. You have to grab your own clean linens from the lobby. All meals at the Lockwood restaurant are buffet, which is $40 per plate. There is no room service. Until corporate management negotiates a fair deal with the union, I cannot recommend staying here, and I encourage travelers to respect the picket line.

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Lulu Murphy

4/5Google· a month ago

Hello, The lobby is as grand and breathtaking as it appears in photos. The rooms and bathroom are very small but quaint. We had a problem with our room, opened the window and all I see is a brick wall. The bathroom was our biggest issue. We had to flush 4 times before the toilet it cleansed itself, turned on the shower and it was icicles cold and there was hair in the tub as though it was never cleaned. Ms. Kathryn of guest services was very helpful, she was quick and thorough in getting us accommodating. She had housekeeping and the engineer come quickly to rectify the situation. She also requested that management come see us but they never did. I like the fact that she followed up with us to make sure we were good and comped us with beverage and breakfast vouchers for our entire stay. I want to thank our bartender Juan for recognizing us and knowing what we like to drink and making sure we had everything we needed. When we were checking out Ms. Trina at front desk made sure we understood the discrepancy in our bill and how it was rectified. We thank those certain individuals for making our stay pleasant and not frustrating and stressful. Thank you for a great stay

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Pamela So

1/5Google· 3 weeks ago

Extremely disappointing stay - totally lacked basic service and hospitality. I recently stayed at Palmer House for 4 nights, and the experience was incredibly frustrating. For a Hilton hotel, the lack of basic services was unacceptable. Here is what we dealt with: Broken Room Fixtures: The ceiling light in our room was broken and the bulb kept flickering. Zero Housekeeping: We received absolutely no housekeeping during our entire 4-night stay. No amenities were replaced. We eventually had to go and hunt down our own toilet paper and fresh towels! Useless AI Customer Service: When we tried calling from the room to request towels, we were forced to speak with an AI bot that couldn't solve the problem and literally hung up on us. Terrible Staff Follow-up: At 10 PM, we found out our hairdryer was broken. I personally brought it down to the lobby reception to get a new one. The staff told me to go back and that someone would deliver it to my room. I waited for 45 minutes, but no one ever showed up. It was late, so I eventually just gave up and went to sleep. Very poor experience. Basic things like fresh towels, working lights, and human customer service are apparently too much to ask for here. I do not recommend staying here.