The Peninsula Chicago

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ExpatTravelFoodie

5/5Tripadvisor· 2 months ago

Have stayed at Peninsula properties mostly in Asia (HK, Bangkok, Beijing, Manila, Tokyo) and my first time at a US location. Frankly speaking, my stay was perfect. From the arrival experience at the front desk to the room to the breakfast service just worked exactly as it's supposed to at a five-star property. The room has very nice and comfortable furnishings. The bath has plenty of water pressure and good quality amenities. There an ipad for many control and it's easy to use and intuitive but wall control were also easy to understand (not always the case with hotel technology!) Breakfast offered a wide variety of options and the taste was great. Little things like anticipating needs was noticeable and appreciated. The staff from the doorman, to the front desk to housekeeping were all professional and communicated in a clear manner and made you feel at home. Will be back 100%.

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nyc892834

5/5Tripadvisor· a month ago

A lovely hotel. Smooth and professional experience with the bell staff, the front desk staff, the breakfast servers and really everyeone we interacted with. The room is thoughtfully designed with a walk in closet area leading to the bathroom seperated from the sleeping area. While the finishes in the bathroom are slightly dated, the bedroom itself is gorgeous and modern. My favorite hotel in Chicago.

TM

Trip.com Member

5/5Trip.com· a year ago

Best hotel in the Chi. Jenny at the front desk is amazing and kind. Usually dislike hotels out in the US cause they so terrible compared to other countries, but this was comparable to the peninsula in thailand/shanghai or bellagio in shanghai

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garydY6482RX

3/5Tripadvisor· 3 weeks ago

Definitely not worth the $1300.00 a night. There is basically zero lobby, just a hallway to check in. The rooms are nice but they just don’t go the extra mile for you. At $1300.00 a night I expect much more. Way too expensive for what you get. I stayed there because I read the reviews and was completely disappointed. Service was okay, rooms were okay, overall it was okay. You are better off taking your cash down the street to Trump or The Langham.

CB

Craig Briscoe

5/5Google· 3 weeks ago

Service at this hotel is impeccable. Have not stayed here in a while but quickly remember how pampered you are when you are here. And it is everyone you interact with from front door to housekeeping and everyone in between. Rooms are fantastic but service is their differentiator.

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Claudia

5/5Google· a month ago

Stayed for three weeks during our condo renovation. Probably the best hotel experience I've had in terms of service, which consistently struck the perfect balance between warm and restrained, and light-touch yet prompt, unpretentious service. Service was impeccable. Our names were recalled by each staff member after even a quick, 15-second exchange days prior. That leaves an impression. Water / coffee like clockwork each morning... As expected, the room was spacious, clean, and extremely comfortable, with separate bedroom and living/common areas. Sheets were changed daily without request (eventually asked that they be changed every few days), and gym / pool / locker rooms were clean and well equipped - never too busy. In terms of dining, nice perk having Pierrot Gourmet downstairs, and the chicken tikka masala at The Lobby is not to be missed! Location is prime yet quiet, right off Michigan Ave, with countless top restaurants and public/private transportation right outside.

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Olaf00Zero

5/5Google· 2 months ago

This is obviously a sensational hotel with incredible staff and impeccable service. However, there is a flaw and that is noise from the street. We were on the 14th floor, yet all night Friday and Saturday we are treated to incredibly noisy sirens from emergency vehicles (hotel is right next to a large hospital complex and a firehouse) or boneheads driving their motorbikes and or muscle cars up and down Michigan Avenue. It honestly felt like the windows were open (they were not). At $1,100 a night, I expect very little exterior noise to penetrate a hotel room. The building is at least 25 years old and was perhaps designed in a time where these stupid dodge challengers weren’t being paraded around in the middle of the night, which I understand and accept. However, when I was asked how my stay was and brought up the noise, the lady on reception said she would put in my profile that I’d like a quieter room next time. She didn’t engage at all with a guest who spent 3500 dollars in her hotel who was saying he wasn’t that happy. Either she hears these complaints consistently and doesn’t know what else to say or she wasn’t that bothered. Neither is good. The noise was obviously not the fault of the hotel but there doesn’t appear to be any plan to fix it either, I guess because that might involve replacing the windows in the facade or doing internal glazing. In any case, if you are willing to pay the price of this hotel you have options, and I would stay somewhere away from Michigan Avenue or if you must be in what in fairness is the best location in the city, bring ear plugs! Quality of the room is unmatched (normal for Peninsula properties) and aside from the receptionist the staff are the finest in the business. Special mention to the concierge who drove our son up to our room on check-in in a little electric car.

SC

Sarah C

1/5Google· 9 months ago

If I can give this place a 0 I would. What my family and I experienced at this hotel was complete devastation. What we expected to be an amazing 40th birthday / 10 year wedding anniversary turned into a complete nightmare and it all started when we checked our vehicle into valet. Within 24hours into our stay, our car was stolen while in the hands of the hotel / valet services. Everyone involved seemed to be apologetic until it was turned over into the hands of the companies insurance. Not only do they speak to us as if we’re the criminal , they feel no need to compensate us for the loss we endured while the car was in the hotels possession. Not only are we at such a huge loss with our vehicle - some of our families belongings were stolen with the truck. Be very careful when checking into this hotel. They will take your vehicle and park it in a garage and will NOT notify you. Lo and behold our car was stolen 3 days before we checked out and had no clue. The hotel will take all your money and not one bit care about your safety. They’ve done nothing for us It is now 3 months and we are still dealing with this situation and it just keeps getting worse. Find yourself a different hotel.