Casa Andina Premium Cusco

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Dan Tatum

1/5Google· 6 months ago

Do not bring your family here to stay - it's loud, rickety, and the opposite of restful. The rooms are small, but the beds are comfortable enough. Our shower did not drain properly, and the hot water ran out extremely quickly. I had to ask the front desk three times for some extra pillows, and housekeeping left us only one towel more than once. The walls are extremely thin, and any noise made in the center atrium echoes around and into all the guest rooms. Automatic lights will come on in each hallway as people walk around late at night, and if your room faces one of them (most do) you'll get bright light through your windows. Our room had a window that, inexplicably, faced the stairway to the breakfast area - so more bright automatic lights and more noise. Breakfast inside was simple but relatively filling, but their 'to-go' breakfast is a piece of ham and a slice of cheese on a dry bun - not good. There were people in the atrium having loud conversations at all hours of the night - different nights, 10pm-5am. It was nearly impossible to sleep. Stay here if you're on a strict budget and don't mind getting little sleep - maybe if you're backpacking or something and need a place to crash for a night or two. There have to be a dozen hotels nearby that have a better experience at a cheaper price!

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Arvind SV

2/5Google· 2 months ago

This hotel can be compared to a low quality Super 8 or Motel 6 in the US and even they may be better. The photos are extremely misleading. Rooms are tiny, unlike photos. Bathroom is tiny and a little dingy. There is no laundry facility, opposite to the description on Expedia. 3 towels for 4 people on the room I booked (quad superior). The hotel is also away from everything in the main city. Distance wise it's 10 mins away, but a major hill climb. That climb would be fine for most people, but after tired day it's really hard. Overall id not recommend it to anyone. There are much better options on Cusco City that you can book other options for similar price but better quality of facilities

TM

Trip.com Member

5/5Trip.com· 2 years ago

Amazing hosts, they kind, friendly and helpful! Hotel located in the beautiful place close to our geological sites, not far from a city centre. Rooms are very nice and clean. Coca leaves and coca leaves are offered to help with altitude. Hotel provides very delicious breakfast and snacks if you are leaving hotel early in the morning for excursions. If we’re back to Cusco we definitely want to book this place again!We highly recommend this beautiful hotel!

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Peter Maybury

5/5Google· 8 months ago

Lovely hotel and staff were great and helpful. Only critism is that there was no fridge in the room as this has become an expectation travelling warm climates. The breakfast was not that good and the bread served on some days seemed stale and small portions given. There are nice cool lounges to sit in comfort to relax. Overall a great hotel and a nice stay.

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BrianC768

4/5Tripadvisor· 15 years ago

I recently returned from Cusco and stayed at this hotel for three nights (before and after the Inca Trail). The rooms were very nice with attention to detail (pictures, night tables, lamps that work, and nice decor). The bed was comfortable and room clean. I do have to say,that upon inspection, some of the rooms were a little musty smelling. My room had this smell but the smell quickly left once air was able to circulate (there were not too many customers at that particular time). The staff was friendly and helpful. The breakfast was very basic which is very common in Peru. Some cooked eggs would have been nice but not provided. The only downfall is that it was at the top of a hill so it was a bit of a hike but it was good training for the Inca Trail (no taxi used because for me the exercise is more important)!! This meant that it was very quiet. Some of the comments I read on this hotel made me wonder what some people expect when you are booking 2 and 3 star hotels. If you wanted all these added perks then why didn't you book at the Hilton? If you are a budget traveller than expect what you pay for!!! Overall a very good experience for me.

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Krystian Andrzejewski

1/5Google· 5 months ago

STRONGLY NOT RECOMMENDED. Please read until the end. I rarely leave negative reviews, but our experience at this hotel was so bad that I feel obligated to warn future guests. First and most importantly: WE WERE ROBBED BY THE HOUSEKEEPING STAFF.$200 was stolen from a backpack that never left the hotel during our stay. When we reported the theft, the owner and staff essentially told us that it was our fault for keeping money in the hotel. No one accepted responsibility, no serious investigation was conducted, and we never recovered our money. The problems did not end there. The walls are so thin that you can hear virtually everything happening throughout the building. Conversations, footsteps, doors, and noise from other rooms make it very difficult to rest. The night before our trekking trip, the hotel staff organized a loud party. When my wife went downstairs during the night and politely asked them to lower the volume, the owner responded by shouting at her and using extremely rude and vulgar language. This level of unprofessionalism was shocking. We also used the hotel's laundry service. Three separate times we were given someone else's laundry. Only on the fourth attempt—after we had to describe almost every sock and T-shirt we had submitted—did we finally receive our own clothes back. Another frustrating experience involved breakfast. The hotel staff informed us that guests leaving early for trekking could request takeaway snacks the day before. We made the request, and a staff member even wrote down our room number in a notebook. However, the next morning the staff claimed they knew nothing about it, and no snacks had been prepared. Additionally, breakfast was exactly the same every single day: scrambled eggs made from one egg and a small piece of bread. Finally, the cleanliness of the rooms left a lot to be desired. The overall standard of housekeeping and maintenance was disappointing. Between the theft, the rude treatment by the owner, the constant noise, the laundry mix-ups, the failure to honor promised services, and the poor cleanliness, this was the worst hotel experiences we have ever had. I strongly advise choosing a different hotel.

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Habeas Corpus

5/5Google· 3 months ago

The most underrated hotel I ever stayed in. Location is ideal next to some great restaurants and Cusco iconic ruins. Breakfast is excellent Hot coca tea 24/7 Reception super welcoming and professional Value for money is just insane.

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Jolanda

1/5Google· 8 months ago

What an unforgettable masterclass in “hospitality.” After politely informing the hotel that my plans had changed and I would stay only one night, I was presented with a charming choice: cancel everything or pay more. Flexibility clearly comes at a premium here — valuable industry insight. The evening’s main performance was delivered late in the evening by the owner’s son — who looked to be, at most, about 17 — already confidently stepping into his future as a “high-class hotelier in training,” with his mother providing the live audience. Judging by the show, the current training module focuses heavily on voice-raising and guest intimidation rather than customer care. A bold curriculum choice. 🚩 Things escalated quickly. I was told to “leave,” but the staff remained in my room. At the same time, I packed, and there was an impressively urgent bathroom inspection — presumably to ensure I wasn’t attempting an international towel smuggling operation. The coordination between mother and son was… intense. Family business at its finest. 🚩🚩 Jokes aside, the most concerning part was that my sense of safety as a solo female traveller was clearly compromised. Professional hotels know how to enforce policy without creating a hostile, uncomfortable scene. This did not feel professional. Yes, policies exist. Professionalism should, too. Would I recommend this hotel? No. Family business, front-row theatre included — hospitality by amateurs.