Conrad Dublin

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twoguysworld

2/5Tripadvisor· a month ago

Very disappointing for a Conrad, particularly considering the rates and the expectations that come with the brand.|There were definitely some positives. The lobby was attractive, and the bars looked modern and inviting. Breakfast was included with our stay and was pretty much spot-on. There was an excellent selection with plenty of choices, everything we tried tasted good, and they even had real honeycomb—a very nice touch.|Unfortunately, the rest of the experience didn't match that standard. Our room was quite small, the service was mediocre, and we generally did not find the staff particularly friendly or welcoming.|The biggest issue was the air conditioning unit, which actually poured water into our room. It was repaired, only for the exact same thing to happen again the following day. Considering this happened twice, I expected considerably more than a simple "sorry." There was no meaningful apology from management, no follow-up, and no attempt to accommodate us or acknowledge the inconvenience.|The attention to cleanliness and maintenance in the common areas was also surprising. An empty Fanta can sat in the seventh-floor elevator lobby for two days and was still there when we checked out. There was also a visible spiderweb in the corner of the elevator vestibule. These may sound like small details individually, but at a hotel of this caliber they speak to a lack of attention.|For a Conrad—and especially at these rates—we expected a much higher level of service, maintenance and hospitality. A nice lobby and very good breakfast couldn't overcome the other issues.|Overall, very, very disappointing and nowhere near the experience we expected from the Conrad brand. location was very good and central to walking.

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ATLBornAndRaised

5/5Tripadvisor· a month ago

My first Conrad experience and certainly won't be our last! The Conrad Dublin is situated in the heart of Dublin's vibrant city centre virtually taking away the need for a taxi/uber almost to anywhere in this compact metropolis! St. Stephens Greene, Trinity College and the Book of Kells, Grafton Street, Temple Bar District are all within a 15-20 minute walk! The location is 5* along with the hotel! The hotel links itself to Irish history with a rare copy of the 1st edition of Gulliver's Travels proudly displayed in the books themed bar, Lemuels! Take a look at the ceiling, and you will see the map from the book above you! The daily buffet and breakfast were phenomenal at The Coburg restaurant one of the best I've ever experienced! Our room was on the highest floor overlooking the roofs and buildings of Dublin, well appointed, if not slightly dated in the bathroom area. Our king bed was delightful every night and the robes and slippers were incredibly soft and warm! The staff from the housekeeping attendants to the concierge were exemplary! Shoutout to Diego, Pedro, Diego, Fabiola, and Jean Pierre for outstanding service! A big thank you to the lovely Anna and Mia for a fabulous list of Asian and Italian restaurants with selections from staff members and the head chef! We went to the head chef's Asian restaurant recommendation and had one of the best meals of travels there, Yamamori Izakaya - Japas & Sake! You can't beat the staff, location, professionalism, and cuisine of this Conrad hotel! Looking forward to staying again!

TM

Trip.com Member

3.7/5Trip.com· a year ago

After I  had made my booking I realised I didn’t have breakfast included as was suggested on my booking information I contacted the Conrad hotel and was told if I added breakfast for two  on then it would be €25 each if I left it until I booked in to add breakfast it would cost €30 each so I obviously booked it for €25 each but when I finally booked in to the hotel I met  a very condescending receptionist who informed me that they don’t do discounts and breakfast was €30 when i explained that it was not a discount she continued to tell me they don’t do discounts and eventually said she would ask her manager and came back with the same information  to me at this point I was so embarrassed that I agreed to pay €30 each but when she finally put the booking through it wasn't accepted which at that point another receptionist came to check the computer and could see quite clearly that I had my breakfast booked for €25 and told the other receptionist that it was clearly signed by an appropriate manager so eventually I got booked in but the breakfast I felt was very disappointing as it was the first time ever I was asked to pay €9 extra for anything extra from the breakfast alacart  menu which meant if I just wanted poached eggs I had to pay €25 plus €9  I was not impressed the whole issue with the payment for breakfast while trying  to book into the hotel and then realising that you had to pay extra for what’s normally on a breakfast menu anyway. No i certainly wouldn’t be going back to the Conrad or recommending it

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Y1588ACmaxw

5/5Tripadvisor· 2 months ago

The Conrad Dublin was one of the nicest Hilton properties I’ve stayed at! Exceptional service, particularly from the breakfast, reception, and housekeeping teams! The room itself was stunning. Big thank you to Emma and Riley for the kind welcome note and delightful sweets. It really made me feel welcome and at home for my stay! The housekeeping team was also fantastic. I was very happy to return to my room refreshed multiple times during each day in my stay. They also did so with great care for my things. It helped me to feel refreshed. The breakfast selection is vast and was delicious. Despite a small wait in line one morning due to a very busy dining room, the staff was quick with service and the quality remained. Anna in particular was very attentive and we had a lovely conversation! I would definitely recommend this property to couples and solo travelers. Great location, rooms, and service!

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James

4/5Google· 2 months ago

A nice hotel but not worthy of its 5 star status. Entire check in process was terrible from having an email a few days beforehand saying that they would do their best to have our room ready for when we arrived (early) to it not being ready until 10 mins after our last possible check-in time. The bar is what makes this place. The mixologists are superb and every cocktail was outstanding. Probably wouldn’t stay again, but will visit the bar whenever in the area.

RM

Ritesh Mathur

5/5Google· 6 months ago

First class from the first second til the last. We were so well taken care of (and even upgraded as it was an anniversary trip for us with kids in tow). Check-in was early and we were told they would call us when a room was available (and that we were upgraded). Since they knew we flew in on a long flight, they pointed us to specific restrooms to use to freshen up and held our luggage while we went to grab lunch to pass some time. The room was lovely with plenty of space, lots of windows for natural light and comfortable bedding. You really see how they earned their 5 star rating. Every staff member we interacted with, from the front desk, to the gentleman who handled our bags to the room service team bringing food- went the extra mile to ensure we had everything we needed, ask us how our time thus far had been, and make recommendations. What struck me as well was how quiet the hotel was for sleeping- no elevator noises, neighbors slamming doors or anything to disturb us. A lovely gesture that really meant a lot to us was that they sent up a plate with macaroons and sweets with Happy Anniversary written on the plate. Speaking of plates- the food is great too! We enjoyed the vegetarian Irish breakfast and pancakes with fresh juices, fruits and croissants! Our favorite hotel stay yet, we felt at home, truly enjoyed staying in the room as much as we did exploring Dublin, and had such kind interactions with everyone we spoke with!

KS

Katya Slepoy

4/5Google· 2 months ago

The service was amazing, almost like nothing I had ever experienced. Good cocktails at the bar, very nice breakfast. I would stay again. Great place to stay if you have a pet. Only giving 4 stars because the TV in the room only had regular tv channels instead of being a smart TV and 80% of the channels didn’t even work. So if you want to watch something other than daytime news, bring a laptop.

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Finno36

3/5Google· 2 months ago

We have stayed at the Conrad Dublin several times over the last few years and have generally enjoyed our stays. This time, however, we decided to bring our younger children and booked two connecting rooms. Unfortunately, the experience was disappointing and not at the standard we have come to expect from the Conrad. 1. Rooms and value for money The two connecting rooms cost over $900 per night in total, which made the condition of the rooms particularly disappointing. They are becoming increasingly dated and are showing signs of wear and tear, particularly in the bathrooms. Even basic amenities such as the TVs feel behind the times, with no ability to connect to common streaming apps. At this price point, I would expect a more modern and better-maintained product. There are now other hotels in Dublin that are more centrally located and offer better value. 2. Front desk service The service from the front desk was average and lacked attention to detail. We were told we would receive a call when our rooms were ready, but no call came. Parking also could not be validated, resulting in an additional charge. There was also an issue with my Hilton Honors points not being credited to my account. Rather than taking ownership of the issue, we were simply told to contact Hilton directly. Individually these may seem like small issues, but together they contributed to a feeling that the service was not particularly attentive. 3. Bar service The bar service was particularly disappointing. It took more than 15 minutes for two very basic drinks to arrive. We did eventually receive them, but by that point we needed to leave for dinner and were unable to finish them. For a hotel of this standard, I would expect considerably more efficient service. 4. Breakfast Breakfast was the highlight of the stay. The quality was very good, with a good selection and a standard that was consistent with what I would expect from the Conrad. Overall It is disappointing to say this after several good stays over the years, but this visit fell short of expectations. The combination of dated rooms, inconsistent service and the overall value proposition means there are now better options in Dublin. The breakfast remains very good, but I hope the hotel invests in refreshing the rooms and improving service, as the Conrad has the potential to be one of the better hotels in Dublin.