Kimpton - Charlotte Square, an IHG Hotel

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Yvonne Arredondo

5/5Google· a month ago

I had a wonderful stay at the Kimpton Edinburgh. The staff were excellent, professional, and welcoming, and the check-in process was quick and seamless. The hotel’s location is excellent—quiet and peaceful, yet still within easy access to everything in town. Our room was comfortable and nicely appointed, although some of the furniture could use a bit of updating. Breakfast at the hotel was also very nice and a great way to start the day. Overall, I had a wonderful experience and would definitely return.

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Suzi Peachey

5/5Google· a week ago

From the moment we arrived the warmth and friendliness of all the hotel staff was impressive. Steve in Reception, was clearly aware this was a special wedding anniversary stay for us and alongside congratulating us he talked us through useful details and continued to be attentive each day of our visit. Cheery greetings from well mannered cleaning staff and others was consistent and pleasant. Steve encouraged us to eat our first evening meal at Baba's which did not disappoint. One of the young staff there, Jack, graciously took time to answer questions we had and worked so hard to serve us and those around us with excellent care. The extensive breakfast buffet was lovely too. From 5-6pm we took playing cards to The Garden and enjoyed complimentary drinks from friendly servers, relaxing there. Leon and Lacey looked after everyone well, making it a fun experience. So appreciated unexpected extras included, making our anniversary celebration in stunning Edinburgh, so very special. Thank-you Kimpton!

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Jason

4/5IHG· a month ago

The staff, except for the front desk, was wonderful. Friendly and helpful at every turn. The facility was amazing. Spa is top notch. Breakfast is amazing. I ate so much haggis. Pool and steam such a wonderful retreat after walking twenty thousand steps up and down beautiful Edinburgh. But when we checked in and confirmed our dates, I spoke to our check in person end explained that no, we were checking out a day later. he said ok and sent us up to our room. (which was upgrade, thank you and wonderful) When we went down to inquire about a cab to the airport we were informed that we were only booked for one more night not two. Now that is an entirely me problem. All on me. Luckily I was able to book another night and just move rooms. When I did, we packed up all of our luggage and left it in the room to be moved by the porters. all of our bags ended up in our new room. Except for my bag holding my passport and hundreds of dollars in cash. Front desk said it was in the old room and would be up in a few minutes. Nope. Went back down to front desk after being on the phone with the consulate about getting a replacement. And suddenly it was found in the lost and found. Where every other bag had made it to the room. Almost two hours of existential dread that I wasn't flying home and almost had to rebook two flights because of this. Terrible end to a very lovely stay. I would recommend this hotel to anyone, great location and facility, just some service gaps.

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Ioannis

5/5Google· a month ago

Exceptional stay in the heart of Edinburgh. The location on Charlotte Square is unbeatable—quiet and picturesque, yet just minutes away from George Street and Princes Street. The Georgian architecture blends seamlessly with stylish, modern interiors, and the rooms are comfortable, impeccably clean, and full of thoughtful details. The staff were genuinely warm, attentive, and made check-in seamless. Having breakfast in the glass-topped courtyard garden was a highlight, and the on-site spa and pool offered the perfect wind-down after a day walking the city. I wouldn’t hesitate to book again.

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kerrygT8835EA

5/5Tripadvisor· a month ago

I treated my daughter to a spa package at the Kimpton Charlotte Square formher 21st birthday and what a treat it was! The team including Madea, Crystal and Bianca were all wonderful - friendly, skilled and very professional. My daughter left with a birthday gift bag and message from the team which was a lovely touch. We then had lunch at Baba in the hotel which was outstanding (included in package) - the food is always so excellent and the service was wonderful. Again, my daughter was treated to a delicious birthday dessert - so unexpected and very welcomed. Well done Kimpton! We will back! Again! 🥰

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Maja Lind

5/5Google· 3 months ago

Situated quietly but close to the main area and the castle. Super kid friendly and chill. Great pool with kid hours. Great complementary social hour. A vast selection of beauty tech and things you could order for the room. Great breakfast! Super friendly staff. Would recommend för all families who wants a bit of lux 👍

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Sharon Joyner

5/5Google· a month ago

My husband, best friend, and I arrived in Edinburgh from California for a destination wedding in Duns and toured the country for 2 weeks. We stayed at The Kimpton Charlotte Square when we landed and when we departed the country. In both cases we were greeted warmly by the Staff who checked us in efficiently. We felt extra special when a bottle of champagne arrived in each of our rooms. The head concierge, Gavin Stirling, couldn’t have been nicer and made sure that we were comfortable. Gavin and his colleagues made several recommendations for dinner and went out of their way to book last-minute reservations. The Kimpton’s pre-paid daily breakfast buffet was generous and filling. We took advantage of the happy hour and we dined twice at Baba, a Mediterranean style restaurant attached to the Hotel. I only have one nit. For our first stay, we were given a nicer room. For our second stay, we were booked into the older part of the hotel which was definitely dated and kind of dark. The bathroom sink was undersized and getting into the shower/tub was a challenge. If we had stayed in the older room first, by comparison, we would not have been as disappointed. Upon checkout, I was told that the older part of the hotel was scheduled for a remodel. Hopefully, when we return (and we will be back!), the update will have been completed. This is the only thing that prevented me from giving a 5/5 review.

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Selby Lodge

4/5Google· 4 months ago

We came here from the Intercontinental, down the road. After the warm welcome and personal service when checking in, we knew we made the right decision. The difference in hospitality and customer service from the Intercontinental, was night and day. The man checking us in and out, was outstanding and couldn’t have been any better. The room was nicely decorated, comfortable and very clean, with lots of nice touches. The bathroom had a good shower and the tv was easy to cast from my devices. The spa facilities were an added bonus and very much enjoyed, except the steam room was out of order and there was a queue for the sauna. Being able to borrow different wellness gadgets during our stay, was really nice touch. The hotel is well located and within easy walking distance of most attractions. Only two complaints, the restaurant wasn’t for us, in decor or food and there was an issue with noise. The room doors are thin, but very loud and the external industrial extractor fan is loud and only stops between 11pm and 5am. Make sure you request an external facing room. My ENT consultant always asks me to describe my tinnitus. I was able to take a recording of this extractor fan to replay it for him, as coincidentally, it is exactly the same.