Rocco Forte Hotel Savoy

TM

Trip.com Member

5/5Trip.com· a year ago

Amazing hotel great service and would come back again

L

laurenaJ1031VP

5/5Tripadvisor· 3 weeks ago

We absolutely loved our stay at Hotel Savoy in Florence. From beginning to end, the service was exceptional, and the warmth and hospitality of the staff made our time there feel incredibly special. Our experience was made even better by our incredible driver, who picked us up from our wedding venue in Tuscany and drove us to the Florence train station. From the moment we got in the car, he was warm, charming, funny, and an absolute joy to be around. He made the entire transfer effortless and genuinely enjoyable. My husband and I kept saying he reminded us of Stanley Tucci — effortlessly cool, wonderfully Italian, full of personality, and such a pleasure to talk to. After an unforgettable wedding weekend, he was exactly the kind of person you hope to encounter while traveling. Hotel Savoy was wonderful, and experiences like this are exactly why. The level of service and the people behind it truly stood out. We cannot say enough wonderful things about our stay or our driver. If you are lucky enough to ride with him, you are in for a treat!

4

451michelr

5/5Tripadvisor· a month ago

Exceeded Expectations, when you arrive all the staff from the front desk to the concierge greet you with open arms Italian style. The front door man promptly arranges for your bags to be brought up to room. I felt like Dario the concierge and his colleagues were like family. The hotel room was large, quality and linens soft, bathroom modern, and the housekeeping excellent. The turn down service is first class. The location is A+. One big benefit is the Restaurant Irène which is part of the hotel. My wife and I had a great experience and recommend the hotel. Savoy checks off all the boxes .

S

Sebastian1976

5/5Tripadvisor· a month ago

This was our first stay at a Rocco Forte hotel. We came to Florence for an event and were invited to stay at Hotel Savoy. We didn’t really know what to expect, and we are leaving genuinely surprised and delighted. My wife and I travel extensively — between 170 and 200 days a year — so over the years we have been fortunate to experience many wonderful hotels around the world. Without hesitation, the experience we had at Hotel Savoy places it among the very best. And not simply because of the property. The hotel is beautiful and its location in Florence could hardly be better, but what makes this place truly special is its people and the extraordinary level of service they provide. From the moment we arrived, everyone made us feel genuinely welcome. Sotir, Alberto and Franco at the entrance; the maître d’, Martina, Sofia and the entire restaurant team — everyone was incredibly warm, attentive and caring. It was the small details that made the biggest difference. At breakfast, they quickly remembered exactly what we liked: the fruit we preferred, our coffee, my flat white. Nothing felt scripted or simply “professional.” It felt personal. Even as we were leaving, someone noticed that I was struggling a little with the heat and immediately brought me a towel to take with me to the airport. Nobody had to do that. They simply noticed, they cared, and they acted. When you travel as much as we do, beautiful hotels are not difficult to find. What is much harder to find is a place where the people make you feel genuinely cared for. That is what we found at Hotel Savoy. We arrived as first-time Rocco Forte guests and leave already looking forward to our next experience with the brand. Thank you to the entire Savoy team for making our time in Florence so memorable.

T

trevork357

5/5Tripadvisor· a month ago

Our recent stay at the Savoy was one of the best luxury hotel experiences we’ve had. The hotel is a fantastical location central to everything, While the rooms are on the smaller side, they are recently renovated, nicely appointed, and comfortable. The entire property was very clean and showed no signs of neglect. Food and beverage was also a highlight with a lovely bar and beautiful outdoor restaurant. Staff was helpful when engaged, and always nice and pleasant. This was our first stay in a Rocce Forte property and will definitely not be our last - I felt their service and the quality of the property exceeded that of more well known luxury brands.

JK

James Kostadaras

5/5Google· 2 months ago

An exceptional stay from start to finish. The rooms and grounds are absolutely stunning, the food is sublime, and the level of service is truly world-class. Every interaction reflected genuine warmth and meticulous attention to detail. A special thank you to Franco, Carmine, Miguel, Rashim, Giulio, Rosa, and the entire team, whose professionalism, hospitality, and impeccable white-glove service made our stay unforgettable. They consistently went above and beyond, setting the standard for luxury hospitality. Highly recommended.

HL

Heidi Louise

5/5Google· 4 months ago

Hotel Savoy is the dream stay when in Florence. I spent 6 nights immersed in the Rocco Forte world and it was magical. From the moment you walk in the door you are made to feel welcome with continuous care shown by the entire team at every opportunity. As an Australian so far from home - I felt at home here. The location, suites, food, drinks, bar, restaurant and entire team are impeccable. The attention to detail is unmatched. Watch the world go by at the Irene Terrace or take a quiet moment and recharge in Bar Artemisia. A truly magical experience.

C

claudiacS8747JU

3/5Tripadvisor· a month ago

The ambience and decor inside the restaurant was lovely and the servers were very welcoming. I was hopeful for a special dinner. However, while the food was good, it was very over-priced - perhaps because of the location near the Duomo. The meal came to over 200 Euros, for three courses each plus one glass of wine and it simply wasn't that good. Also, at the end, the waiter asked us to write a review on Tripadvisor. I don't expect this kind of tacky request from a high end restaurant. None of the other less expensive restaurants we visited asked us to do this. It just struck the wrong tone. This was meant to be a celebratory 60th birthday dinner and I have to say it was far from being the best meal we experienced in our week's stay.