Hotel Metropole Geneve

LB

Leo Bearman

5/5Google· 4 months ago

We had an excellent stay at Hotel Métropole in Geneva. Our room was spacious, comfortable, and very well appointed, with a king-sized bed, automatic curtains, and an incredible view of Lac Léman. The lake view was easily one of the highlights of our stay. The staff were very professional, polished, and helpful throughout our visit. The hotel is also in a great location, within walking distance of several excellent restaurants, which made it very easy to enjoy Geneva. The only small issue came at checkout, when we had asked the hotel to arrange a taxi to the airport. The original taxi did not arrive, but the staff quickly ordered another one, and we made our flight with no problem. There may have been a slight miscommunication around whether the taxi would be charged to the room, and the final fare was a bit higher than the estimate we were given. It was not a major issue, but worth mentioning. Overall, this was a very nice hotel with a beautiful room, excellent service, and a fantastic location. We would absolutely stay here again.

NS

Noora S.

5/5Google· 2 months ago

We had a wonderful stay at Hotel Metropole Geneva as a family. The hotel is luxurious, beautifully maintained, and the rooms were surprisingly spacious and extremely comfortable. The quality was excellent in every detail — from the beds and toiletries to the air conditioning and overall room temperature and comfort. The staff were exceptionally helpful throughout our stay. A special mention to the breakfast team: the waiters were incredibly kind, attentive and accommodating, especially with our children. The hotel also provided lots of lovely little goodies for the kids, which was such a thoughtful touch and made them feel very welcome. The location is another huge advantage — extremely central and convenient for exploring Geneva on foot, with the lake, Old Town, restaurants and shopping all very close by. Overall, a genuinely high-quality luxury hotel with excellent service and a very family-friendly approach. We would happily stay here again.

TM

Trip.com Member

4.5/5Trip.com· 8 months ago

Still on construction but as good as before

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taniasL9152UX

3/5Tripadvisor· a month ago

I visited the MET Rooftop mainly because of its beautiful view over Geneva, which is impressive. Unfortunately, the overall experience was disappointing, especially considering the prices.|When I arrived, the host initially tried to seat me at a table tucked away from the main view, even though there were free tables closer to the panoramic view. I specifically asked to sit at one of those tables, which was eventually fine.|I ordered the ceviche and the mini burgers, along with a glass of wine. The ceviche came with a rather unusual combination including guacamole, which I personally didn't find particularly convincing.|The bigger issue was the mini burgers. They are advertised with raclette cheese, but the cheese on my burgers was not melted at all. It was essentially a chunk of cheese sitting with the meat, which was quite different from what I expected from the dish and from how it is presented. No other flavors: bread, chunk of cheese, meat, bread, basta!|Even more disappointing, both dishes were brought at the same time. By the time I had finished the ceviche, the mini burgers were cold, and the cheese was obviously still not melted.|For two dishes and one glass of wine, I paid over CHF 75, so I expected considerably better food and service.|The view is definitely worth seeing. However, based on my experience, I would recommend coming here for a drink and the view rather than coming specifically for dinner.|The location and atmosphere have a lot of potential, but the food and service need to be much better!

YK

Yan Ting Kum

1/5Google· 4 months ago

My plan was to stay for 5 nights there but I canceled the final two nights. The air con was down entirely amd the room was like an oven. However, I am upset not because of the air con breakdown. It is about the service. They didn't inform me the air con issue and they did not do anything to help my situation (not providing fan etc). No compensation offered either. The room is designed with air con as it is too noisy if you open the windows. As a result, I had to bear several sleepless night with no help offered. Even when I checked out, they have my name wrong on the receipt. I had to wait and wait for long for the fixes. A total waste of my vacation time. I will never stay there again. NEVER.

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Asferrersegaud

5/5Tripadvisor· 6 months ago

From check-in to check-out we had a very pleasant stay! We requested last minute for a change in the bed arrangements and it was followed up with such efficiency. The front desk and the whole staff at the hotel were super kind , helpful, and attentive. We asked for restaurant recommendations which were delicious! |Rooms were clean and well arranged. We could have not asked for a better stay!|If we ever go to Geneva again we will definitely be staying there again!

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Paradise18361705060

3/5Tripadvisor· 5 months ago

Great location but, given the price,the service was not up to par, sadly. Took ages to get room cleaned by housekeeping, laundry arrived back a bit late, documents sent to front desk not handed over in timely fashion. Our room was tiny and didn’t have a view but am sure that’s a question of cost. Next time I’d rather have a bigger room in a more affordable hotel.

FP

fatima pj

5/5Google· 2 months ago

400 franc deposit is taken then returned once checkout, no free parking they take your car and 55 franc is charged per night (deducted from your deposit), there is AC and heater, perfect location and the heart of geneva, you can see the fountain from your window, AMAZING stay, super friendly staff, AMAZING rooftop view.