Mondrian Gold Coast

NS

Nova Sexton

3/5Google· a week ago

It honestly like Faulty Towers during some parts of our stay. Check in was a disaster - line up out the door, congested and people trying to get past and line up for the lifts which was overflowing through reception. The service - this is where it really went downhill. We had to constantly ask for service. Had to go and get our own menus. Chase up orders. Orders coming out wrong, not once, not twice, several times. One oyster came out for four of us and the waiter got into an argument with me that that is all I ordered. One oyster between four of us? Still waiting for our change from the bar that never came from a drinks order. Our friend who was celebrating her upcoming wedding was supposed to get a bottle of wine and chocolate to her room. It got delivered to another room who drank and ate it and nothing was delivered to the bride to be. The hotel is stunningly beautiful and the location is outstanding but for the price they are charging, they need to do better.

TM

Trip.com Member

5/5Trip.com· 4 months ago

I honestly can’t believe I hesitated to book this hotel because of some of the previous reviews! I’m so glad I went ahead and booked it because we had the best stay! It was/ is the first week of winter but we enjoyed the pool anyway and the magnesium pools were so relaxing and warm! We loved the aesthetic of the hotel and the room. The view was beautiful from the 15th floor and every staff member we encountered was warm, friendly and welcoming. The coffee was great and the food was delicious. I loved the atmosphere. Thanks for a great stay Mondrian- we will be back!

TJ

Tanya Jess

5/5Google· 3 weeks ago

I am truly humbled by such a fabulous evening celebrating my birthday. Your customer service and aesthetics of the hotel are unmatched. The beauty of the hotel is felt even more so through the amazing staff. You guys are the best. Without expecting it a nice gift to the room was a seal of the deal for us. Phoebe, Fran, Mike, Zac (bar man) to name a few l managed to talk to on the day and phoebe assisting us we are really grateful. We would choose the hotel again and again, thank you!! Mentioned a few names but everyone on the night were amazing even the concierge can’t remember the gentleman’s name from yesterday but the tall fella who assisted taking this from the car he was really the first step into seeing we had made the right decision. Could say lots but THANK YOU!! Munya (Allen)

P

pinkerrific

5/5Tripadvisor· 2 months ago

After reading so many terrible reviews about the service here and also hearing from somebody who used to work here, we were a little apprehensive. And then we arrived - no lobby - just a big open area with an incredibly noisy restaurant and a tiny little check-in desk in the corner. However, the service was fantastic checking in. Camille was so lovely and in fact all the staff we encountered at the hotel were fantastic. There was a big conference going on which explained the noise, but we did manage to communicate by shouting over the desk. lol. We only had two nights there and Camille very kindly upgraded us. We had a view on the side of Burleigh heads to the beautiful Pacific Ocean. The beach is literally just across the road. Our suite on the eighth floor was absolutely gorgeous and we were so incredibly comfortable. The design was so well thought out and we had everything we could possibly need and more. It would’ve been so good if we had a longer stay to really enjoy it all. I spent quite a bit of time at the pool which is heated just enough to enjoy in cold weather, on the world’s most comfortable sun loungers. It was so convenient right next to the Haven restaurant and bar so I could enjoy cocktails. We went for pre-dinner drinks at Haven on the first night with friends also staying at the Mondrian. The bartender, Brian, looked after us very well. Haven is exactly my style of comfortable bar within a restaurant that I prefer to hang out in. So the following night while the rest of my party went off to Rick Shores for dinner which I knew would be way too spicy for me, I headed to Haven again. Brian made me a delicious cocktail that reminded me of a fave restaurant of mine in Vegas - a Hakkasan. I ended up ordering dinner from the restaurant menu and having it in the bar area, which was very comfortable. A special mention to Ricardo for his excellent service. He went above and beyond. We had to check out early the next day and our flight wasn’t until early evening, so we stowed our luggage with the concierge. Hubby had a day of meetings while I got to spend the day by the pool and then on the lounges in the undercover area nearby. I was able to get in another Hakkasan cocktail. There are bathroom and shower facilities nearby so I was able to change for my flight. I would just like to suggest that the hotel install a towel hook in the large ladies corner shower and a bottle of shower gel on the wall. This would be so helpful after checkout when using these facilities. All in all, we experienced great service here and we highly recommend this hotel.

M

Michelle

2/5Google· 2 weeks ago

If you are looking for a relaxing luxury stay this place definitely isn’t it for the price point. The saving grace was the location, but much like the other reviews we found the same issues - waiting 10 minutes every time you wanted to use the lift, pool area unpleasant to hang out in and unwelcoming/unfriendly staff. For a hotel marketing itself as a luxury stay, we found the details to be very lacking. Don’t expect plush bathrobes and ample towels, we even had to ask for our bath soap to be refilled as it was empty. The whole experience felt far from a relaxing and comfortable stay, at $1700 for two nights we expected a lot more. Left disappointed and wouldn’t recommend

YH

YOUR CEO LIFE HQ

5/5Google· 3 months ago

🌴✨ The BEST family getaway… Mondrian Gold Coast ✨🌴 I’ve worked in the travel industry on and off for over 20 years, stayed in countless hotels around the world, and I can honestly say I have never experienced guest service quite like this. From the moment we arrived, the team at Mondrian Gold Coast were absolutely exceptional. A huge special mention to Nick at the front desk, who went above and beyond and made our stay genuinely unforgettable. The level of care, warmth and service was something really special. ❤️ And then there’s the hotel itself… WOW. ✨ The suites are incredible
✨ The food is incredible
✨ The facilities are incredible
✨ The location is heaven
✨ And the service is genuinely next level It is the perfect mix of luxury and relaxed family getaway. We loved it so much that we’ve actually cancelled our usual annual family holiday in December and decided to come back here instead! 🥹🌊 What an absolute slice of heaven in Burleigh. I’ll be recommending this place to clients, colleagues, friends… basically everyone I know. 10/10. Highly, highly recommend. 🌴☀️🥂

JJ

Jessica Jraisy

5/5Google· a month ago

⭐️⭐️⭐️⭐️⭐️ We are having the most incredible stay at the Mondrian Gold Coast. The hotel is absolutely stunning, the rooms are beautiful, luxurious and so thoughtfully designed, and the entire experience has been amazing. But the absolute standout of our stay has been Johnny at the Level 3 pool. He has been phenomenal — so warm, attentive, accommodating and genuinely went above and beyond to make sure we were looked after. Nothing was ever too much trouble, and his service and personality completely made our day. We also have to say that Johnny is genuinely one of the best bartenders we have ever experienced. The drinks he made for us were absolutely phenomenal — beautifully made, perfectly balanced and some of the best cocktails we’ve ever had. His talent behind the bar, combined with the way he looks after his guests, is something really special. It’s one thing to stay at a beautiful hotel, but it’s the people who turn a great experience into a memorable one — and Johnny did exactly that. He is an absolute asset to the Mondrian and deserves to be recognised for the incredible level of service he provides. Thank you, Johnny, for making our day so special. You truly made our experience at the Mondrian one to remember. We’ll absolutely be back! ❤️

AT

Angie Treichel

5/5Google· 3 months ago

The Hotel itself, the Mondrian, is absolutely stunning. Highly recommend the ocean view room, it's well worth the $$. The view is breathtaking, the rooms are stunning. Bed was like sleeping on a cloud. The Hotel staff were very friendly and helpful. Have based my 5 star review off the Hotel experience alone. The Lito restaurant attached to the Mondrian, on the other hand, lets this venue down. The staff are consistently rude, flippant, and unhelpful. Basically have to tackle them for assistance or to take a drinks order. Parts of the food order don't come out and when you question it you are treated like an inconvenience. Even with the level of grace I give hospo workers (as a former one myself), I was still pretty disgusted. Dined with locals who confirmed it was always awful service at the Lito so not a one off. Pretty disappointing as the venue is stunning and the food was great.