Sea World Resort

B1

Blue Label 17

3/5Google· 3 months ago

Sea world resort facilities are ideal for families but i would say that based on my experience i would rather stay elsewhere and just visit the theme park separately. Tha staff are mostly friendly and the facilities are enjoyable for the kids. The heated outdoor pool is great for the kids. However the buffet was overly crowded and the food is average. The coffee is awful unless u buy the barista. We went to the buffet dinner, good value for a family of 4 at 199 but food was also average. We also tried dinner in one of their restaurants and food was good especially the vegetable laksa. The rooms are outdated. Beds are hard to my liking, the safe in our room wasnt working and we didnt bother asking. Bathtoom is outdated and shower pressure is weak. Our room location being standard was far from the main reception/pool area and overlooking the caravan park next door. Staff are friendly except for the young FO staff who cant even look you in the eye and seem to be bothered to assist guests. Concierge & restaurant staff are friendly.

AM

Alison McLeod

5/5Google· a month ago

Great location for families. Pool and surrounds very nice. Staff were very helpful. Food reasonable and delicious but if you want something light small bar fridge in room. Rooms were very clean. Such good access to Seaworld but also good to laze by pool or picnic on the grass for rest days. Shower is over bath so ask about this if you have any difficulty with this. Is a 10 min walk to public transport but regular direct bus to Surfers shopping and easy 2 bus to worlds. We would come again.

V(

Vivian Alfelor - Gonzales (vi-An)

5/5Google· a week ago

We had a wonderful stay at Sea World Resort Gold Coast! Our room was clean, spacious, and comfortable, with a beautiful view of the beach. We loved having access to the swimming pool, which made our family holiday even more enjoyable. Our favourite highlights were the pool, the beach views, and the family-friendly atmosphere. It was the perfect place to relax, have fun, and create beautiful memories while celebrating our son’s 9th birthday. We truly enjoyed our stay and would happily come back again! Highly recommended for families! 😊🌊🏖️

JA

Jess A

3/5Google· a week ago

We recently stayed at Sea World resort with our two children aged 8 & 9. Overall we enjoyed our stay. A few things we think that could have made it better; Possibly more activities for the kids and at earlier times. We unfortunately didn’t get very good weather during our stay, it would have been good to have a few daytime activities every day rather than just some days that the kids could go along to. Also we found for our kids the disco and the light show were too late our kids really wanted to see these but never made it as they were too tired. Granted we were on NZ time. The food at the resort is nothing to write home about, we had the buffet breakfast every day and tried a few of the restaurants but we got better quality eating out for much cheaper. The service we received every day was great, and access to sea world was definitely a bonus. We had a hire car and would do that again as there isn’t a lot accessible by foot. Car parking is often on the street as the car park for the resort is small and fills fast. Overall we would stay again but perhaps for a shorter duration, we stayed for 10 nights and found that was far too long I think 5 would have been enough.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Our stay was amazing. Upon arrival, super friendly service from the concierge. Room was nice and quiet. It was cleaned and tidied up well every day. The location was great. Sea World was in the backyard. I just wished I knew that I had a voucher for the amount of night we stayed because we would have checked in earlier. Shoreline was nice. Chefs and staff are friendly. Food was ok too. My kids mainly just ate the fruits from the buffet as it's a Western Buffet. Overall, I will definitely come here with the kids next time (maybe in Summer as this winter was too much rain and it was cold).

KT

Khanh Tran

5/5Google· a month ago

Great experience with the family. Targeted towards kids and my little 2 year old enjoyed himself. Definitely would recommend to families with kids over 5 as most of the splash park fun was more suited to older kids. Only downside was the parking when busy, required overflow parking on the street which was quite a hike with a toddler and luggage. Food options are decent and the rooms were clean and spacious.

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AF (AnAverageMumDoingHerBest)

5/5Google· a month ago

We came here for our 4-year-old daughter’s birthday and honestly, we had the BEST time! 🥳❤️ The customer service was 10,000%! Every single staff member was so lovely and helpful. Anything we asked for, they were happy to help with and nothing was ever a problem. The buffet breakfast was fantastic too! One of the staff members even took our 4-year-old by the hand and walked her to her “princess table” 🥹👑 She absolutely loved it and it was such a beautiful little touch. There is SO much to do and see here, and I honestly think it’s great for all ages. There are heaps of restaurants to choose from, the food was great and the drinks were really reasonably priced. The kids disco was another huge hit — yes, they have a kids disco!** 😂💃 We also didn’t expect to see fireplaces and heaters, which was such a nice surprise. The splash pad and pool were both fantastic and our daughters had an absolute ball! Overall, we couldn’t have asked for a better place to celebrate her birthday. So many great little touches, amazing staff and plenty to keep the kids (and adults!) happy. We’ll definitely be back! ❤️

KS

Kim S

2/5Google· a week ago

Hotel is great. Great location and great value. Food/drinks at a reasonable price for a hotel that’s joint to a theme park. Restaurant staff were lovely. Rooms are clean and tidy. Kids loved the pool. Very disappointing customer service at the Sea World gift shop/entrance. When we asked questions regarding spooky night before purchasing, the staff member was rude, condescending and even rolled her eyes at us. This level of attitude is completely unacceptable, especially in a family environment in front of children. Guests should be made to feel welcome, not uncomfortable for simply asking questions. Definitely not the standard of service you would expect from Sea World.