The Star Grand at The Star Gold Coast

YL

Younjung Lee

5/5Google· 9 months ago

We had a fantastic stay at the Darling. The service was professional and welcoming, and we were pleasantly surprised with a generous upgrade to a stunning suite room 1682. The large terrace and spacious living area made the stay feel extra special. Everything was immaculate and well maintained. We truly appriciated the thoughtful gesture and can't wait to return.

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baiculaculai

2/5Tripadvisor· 4 months ago

This time is a bit of let down for me, the property is more overrated, the facilities is definable amazing property on the Gold Coast. Privacy and security is on high however services wise is bit 1/10. Check in to my room with High Heat on 28 deg heat at 2.30pm check in, room was dark no light on, bathroom was a mess, long black hair clinching on the hanging towel, mirrors got soap smear, bathroom smelled like old drainage issues, that’s not all, i decided to order In room dinning services, Dinner turned up 45 mins late, cold and mashed potatoes splashed over my prawns on the way up to the room. |8.20am the next morning I got a banged on my door non stop, there’s Privacy lights on, room service again, enough frustration I open up the door with a trolley forced into my room, Quickly denied ordering a room service which I didn’t Order- sorry mam someone in your room ordered this, That’s alright error happens in any department. |The arrogance part is when I call reception to advised them that someone knocking non stop at the door, Her reply was blant, non professional, sounds like that reception had a bad morning too, No apologies needed, Go back to sleep I’ll let Room service know 🤨😏☹️🙁😡Sure did you still have a job reception. Next trip I prefer try other Hotel Broadbeach has more to offer Check in 28/06 definitely check out on the 29/06 I hate writing. Review obviously this is one of my favorite go to Hotel in Syd.

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melvy chin

5/5Google· 3 months ago

The hotel was very clean, but the air conditioning was a bit loud at night. Pacific Fair is just a 10-minute walk away. In the evening, we often walk to the beach through the lively shopping street. The area is very convenient, with both bus and tram stations nearby.

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Parri Wieckmann

1/5Google· 5 months ago

This is the second time we’ve booked a Penthouse at The Darling, and it was an extremely disappointing experience Considering the substantial cost of the room, you would expect a true Penthouse experience, including a high-floor location. Instead, this “Penthouse” was located on level 11, with very average views. The room itself felt very dated with peeling bench and table tops and also a very strong smell of cigarettes throughout What upset us most, however, was the way a noise complaint was handled…. Rather than simply calling the room and asking us to close the balcony doors or turn the music off, staff arrived at our room at 11:45pm accompanied by three, yes three security guards to escort everyone out — there were only two other guests with us who were actually staying on the same floor. The security literally marched them to their room, it was completely excessive and honestly absurd behaviour from the staff The entire situation felt completely unnecessary and the level of intimidation was unacceptable We will not be returning, and I would strongly suggest that anyone looking for a genuine Penthouse experience to book elsewhere

JE

Jacob Eastham

1/5Google· 4 months ago

Awful experience with the condescending, miserable short bald man Keith at the valet with both misinformation and lack of assistance. Single handedly ruining the reputation of the The Star and its luxury hotel. Very disappointing.

JD

Jory Dunshea

5/5Google· 3 months ago

This building world class, i put it on par with the Bellagio in Vegas. The Darling and the sovereign are very clean and have a solid feel. The staff are very helpful and friendly too

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Kev Morris

5/5Google· 2 months ago

My stay was great. My room had a living area as well as the bedroom and the ensuite was huge with a bath tub.

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mark steel

5/5Google· Edited 8 months ago

The rooms are luxury and the staff are great they will always try and accommodate your needs. Breakfast in room is great, meals at all the restaurants in the casino are amazing. Whatever your in the mood for you will find it. And if you’re lucky you might win a few dollars as well