Windsurfer Resort

DB

Danielle Beranek

2/5Google· 3 months ago

The room was a decent size but it was so dirty. The floor looked like it had never been mopped and, if it was, if was with extremely dirty mop water so it just moved the dirt around. Everything was dusty including the bedding. The shower/glass was gross and stained. The bed was definitely older because there was a solid indent in the middle of the bed and you would just roll into it. The tables and countertops were not well wiped down either. The pool was fine but the spa was quite dirty and low water levels. Amenities were extremely stingy and there were no replacements for toilet paper or dish soap or anything if things ran out. The admin area was never staffed so we couldnt check in or out. The one pro was that they did give us a drop box to pick up our key for late check in when we ended up needing it. This part is not the hotels fault but something to be aware of, the building next door is under construction. At night there was someone in the construction site screaming and yelling (possibly under the influence) and in the morning, construction started at 6:30am so there was zero chance of not being woken up to loud construction noises. The lobby had a really awful stale cigarette and strong incense mix of smells. And there were several times where it smelled like someone had just come out in the lobby smoking a fresh cigarette. Because it was time for the marathon, this hotel did what all the others did and price gouged so a normal 2-3night stay price was doubled (we checked) which made it even more disappointing that the hotel wasn't even clean.

T

tevorolevu

3/5Tripadvisor· 2 years ago

Convenient locations. Near shops and little cafes. Pleasant stretch of beach out front. The unit needs some updating including better stove , dishes , couch. TV worked fine for casting. Pls replace the plunger coffee pot. Two level place. Two balconies. View towards pool and spa pool from kitchen window. Couldn’t get the AC/heater inverter to work in the living room. The one in the bedroom works, but has a rattle . Blankets and light quilt could use a good cleaning pls. We checked in after hours, and got in easily enough. We were there for the Gold Coast Marathon. Would have been more convenient if we had 2 separate keys etc (but we didn’t get around to asking if available). Elevator needs work - with the doors sometimes opening and closing 4 or 5 times before going up. Parking garage was convenient . Did not see any Welcome Pack as per description in the paper given to us. No milk for the first night for example. There were some old packs of coffee and tea on the counter. Laundry machine looks new. Shower was fine and a little bottle of shampoo/conditioner was provided. We could hear other rooms from time to time but not noisy. I would like to see a better lock on the door aside from the simple door knob one. In fact, a staff member started walking in one day without knocking - which was improper. He didn’t knock but mumbled something about thinking we had not checked in (yet we had checked in the night before). I I think I read about that problem in another review below. Best a guest’s privacy and security is assured pls. Seemed very weird…no knocking and all. We had booked late for the Gold Coast marathon… not sure if we would book again… good for a quick average stay I suppose. There was a double bed, and 2 single beds and a small sofa. The 2 single beds are jammed in at the top of the stairs, in the room next to the bedroom. We stayed for 2 nights.

GT

Greg Taylor

5/5Google· 4 months ago

Been here at Windsurfer for a few days now and very happy with everything. My apartment was very clean and tidy, it's a great position opposite the Broadwater. Will definitely come back again

ML

milian li

1/5Google· a year ago

The facilities are dirty. The kettle is disgusting, white kettle but inside is brown color and looks Mouldy. The inside wardrobe are dusty, you can see it had been long time no one wipe the inside. Inside of the kitchen cabinet is dirty as well. The quilt is dirty and yellow!!! Some cigarette butts left outside the balcony. They provide car park but many of them are reserved. 🤷‍♀️🤷‍♀️ You better buy some toilet paper and tissue for yourself cause they won’t prepare for you! We booked for 7 nights and 3people but they only provide you 1 roll of toilet paper, no tissue, no shower gel, no shampoo. The review of booking is good, but you better check the comment from google review which is more true!

LG

Lea Gray

1/5Google· 6 months ago

April 2026 sees a multistorey building being constructed next door. Workers start at 6.30am. Construction currently at subfloor level - it has a long way to go.

DA

Dean Andrew

5/5Google· 9 months ago

Loved our stay. A fantastic position, so beautiful. Staff were great and so helpful. Had awesome holiday and will be back. The room was very clean and the position was very handy.

SA

Souths Little Athletics

1/5Google· 2 years ago

Where do I start. If we had somewhere else to stay we would have left, we were volunteering for the 3 days. Black mould on the roof in the bathroom, stained quilt and foot prints on the sheets, cockroaches alive, couches stained & covered with a cover, hair under the sheets, and sheets were yellow in colour, pillows & blankets we’re disgusting and the main bedroom door didn’t close. When we contacted the hotel, they gave us an excuse that the linen is steam cleaned, the hotel is treated every 6 months so you will find dead bugs and the bathroom had been treated and is stained from previous people not opening the window when having a shower. When we got back to the room, they had treated the bathroom and tried to air it out and never locked the bedroom door and never told us they did this and the treatment affected our allergies. We contacted the hotel again to be moved from the room and to ask why they never notified us that they treated the bathroom when in there first message it was only stains and they never bothered to respond to us and we still haven’t heard from them to apologise or offer a refund for the inconveniences.

PR

peter rennex

3/5Google· a year ago

Should have read reviews first. We arrived a little early but the staff said room is ready, opened the door and it smelled. No toilet paper, no tea towels, no complimentary sugar or teabags. Tv was a hassle had to try at least 5 minutes every time you wanted to watch it. Had to ask for another garbage bin liner. The doona cover smelt of smoke.