Barcelo Carmen Granada

Response from the property

Dear Charlotte, Thank you for your positive feedback. We are delighted that you felt so warmly welcomed at reception and that your birthday trip to Granada was made even more special by our team. Your appreciation for the room means a great deal to us, from the modern feel and generous space to the smart TV, thoughtful lighting and separate bathroom area. Knowing that you slept wonderfully on the large bed each night is exactly the kind of comfort we aim to provide. The rooftop views truly are a highlight, and we are glad they became the perfect finishing touch to your stay. The entire team looks forward to seeing you again in the future. Kind regards, Paula Peña, Guest Experience

Response from the property

Dear Ross, Please accept our sincere thanks for this kind feedback. We're delighted our team's dedication and your room's comfort met your expectations. Our staff takes pride in delivering attentive service, and we're thrilled you appreciated both the thoughtful amenities and the efficiency of our digital solutions. While we're glad you found our rooftop bar pleasant, we regret any shortcoming in its ambiance during your visit. Your feedback helps us maintain the welcoming atmosphere we strive for across all areas. It's wonderful you enjoyed our prime location and the dining experience at La Santa Maria. Carlos embodies our commitment to exceptional hospitality, and we'll ensure he receives your kind recognition. We look forward to welcoming you back. Best wishes, Paula Peña, Guest Experience

Response from the property

Dear Jung, Many thanks for your valuable feedback. We are delighted that your room felt spacious and spotless, and that our team members were helpful throughout your stay. That said, we are sorry that the size of our outdoor pool and the views from your room did not fully meet your expectations. Our pool is designed to fit the dimensions of the terrace and remains the only one available at a hotel in central Granada, offering lovely perspectives of the Alhambra, the Sierra Nevada and the city. We also regret that our staff's warmth fell short of the welcoming atmosphere we strive for, and we will take your impressions into account. Nonetheless, it is wonderful to know that you really enjoyed your time with us and that the room contributed positively to your visit. We look forward to welcoming you again. Kind regards, Paula Peña, Guest Experience

Response from the property

Dear Ravi, Thank you for sharing such a valuable review. We are delighted that you found our breakfast spread to be a highlight, and it is a pleasure to know our front desk team was able to assist you during your stay. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your initial accommodation felt less spacious than anticipated. Our rooms range from 18 m² to over 30 m², with various categories designed to suit different preferences, and our reception team is always happy to help find the best fit. We also note your comments regarding the dining options for lunch and dinner. The Carmen restaurant serves a wide variety of dishes featuring fresh, seasonal produce, and room service is also available for added convenience. Nonetheless, your warm words about our helpful reception staff mean a great deal to us, and we are pleased that despite the initial hiccup, your overall impression remained a positive one. We look forward to welcoming you back in the future. Best wishes, Paula Peña, Guest Experience

Response from the property

Dear William, Thank you for choosing us. We are delighted that Jonathan at the front desk made such a warm impression during your stay. His knowledge of the local area and his approachable manner are qualities we truly value, and it is wonderful to hear they enhanced your time with us. It is equally pleasing that our restaurant team could welcome you with a late night meal and share their favourite suggestions for exploring the city. Knowing that these thoughtful touches contributed to your experience means a great deal to us. Your recommendation is the highest compliment we could receive, and we are so glad you felt at home at Barceló Carmen Granada. We would love to have you return in the future. All the best, Paula Peña, Guest Experience

Response from the property

Dear Sandra, Thank you for sharing your opinion with us. We sincerely apologize that your experience fell short in some areas. The delays during check-in and the interactions with our team were not up to our standards, and we are addressing this with additional training. We also regret the discomfort in your room environment and are reviewing our maintenance protocols to ensure such issues are promptly addressed. Our climate control system operates seasonally, which may have limited adjustments during your stay. Nonetheless, we’re pleased you found the modern shower refreshing and enjoyed the breathtaking sunsets from our B-Heaven terrace, a highlight for many guests. Finally, our central location in Granada’s historic heart provides easy access to landmarks like the Cathedral, and we’re glad this added convenience to your visit. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Paula Peña, Guest Experience