Four Seasons Hotel Guangzhou
Four Seasons Hotels & Resorts · 5.0-star · No. 5 Zhujiang West Road, Zhujiang New Town (69th to 100th Floors, West Tower) Tianhe District-Zhujiang New Town
4.6(474 Google reviews)
WQ
W QS
5/5
Google· 2 months ago
Google· 2 months agoHad an amazing stay at Four Seasons Guangzhou. We booked a Canton Tower View room, and the view was absolutely incredible. Waking up above the Guangzhou skyline and watching the Canton Tower light up every night was unforgettable. The hotel is almost the same height as the tower, so the view is honestly just as impressive. The highlight of our stay was the service, especially from Eva, the Concierge Manager. This was my girlfriend’s and my first time visiting Guangzhou, and Eva made us feel so welcome from the moment we arrived. She had our room beautifully set up with flowers and was always attentive and happy to help throughout our stay. She really made our first visit to Guangzhou a memorable one. The lobby is beautiful and the entire hotel feels luxurious. We didn’t have time to check out the rooftop bar or gym, but we’ll definitely be back next time. Thank you, Eva, for making our stay so special!
TM
Trip.com Member
5/5
Trip.com· 4 months ago
Trip.com· 4 months agoWe met Trista as soon as we check-in and she was so friendly with us. She made us feel like home. This was our 10th Four Seasons hotel and we really enjoy it. The staff was great. Thank you! 😊
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DaGama80
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoThe Hotel is impeccable - rooms are well designed, very clean, excellent housekeeping. In room dining is very good. Appreciated the possibility to receive the breakfast which was included in my booking in the room till 11.30 . The location is great - walk to the opera house, cross the bridge to the Kanton tower… overall fully recommended
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jfeng0039
1/5Tripadvisor· 3 months ago
Tripadvisor· 3 months agoThis was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations. However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances. I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest. Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out. Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience. I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up. The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.
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Jin Feng
1/5Google· 3 months ago
Google· 3 months agoHorrible & Disgusting stay at Four Seasons Guangzhou This was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations. However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances. I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest. Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out. Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience. I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up. The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.
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Gary Gardo
5/5Google· 2 months ago
Google· 2 months agoBy far the most incredible place i have ever stayed!!! From the minute I arrived EVERYONE has been extremely professional friendly helpful...the BEST. Food and facilities top notch...the architecture so beautiful...I hope some day to return and spend more time here.
KS
Katherine Stuart
5/5Google· 6 months ago
Google· 6 months agoI had an amazing experience! 🏠💛 The room design was really good, loved the tub and shower room felt like a spa retreat! The house cleaning service exceeded my expectations, everything was spotless and sparkling clean. The hospitality was top-notch too! The staff, especially Ms Carmen Guan, were super friendly, helpful, and went above and beyond. The breakfast team were amazing. They are always smiling and making sure we had everything we needed. Would definitely come back here for my next business trip.
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JamieRobbins
5/5Tripadvisor· 6 months ago
Tripadvisor· 6 months agoWe’ve stayed at a few Four Seasons, they are a cut above. This hotel is well placed in Guangzhou. You check in on floor 70!|And we had a room on the 86th floor which had amazing views. The room was excellent, clean, well maintained and very comfy bed. The staff were very good. |We had a problem with our meal the first night in the Italian restaurant, which they tried to fix but didn’t. Wasn’t happy. But they took it off the bill which I was happy with. But they didn’t stop there. The next day for breakfast the chef came out to apologise (wow) and then proceeded to age me some personalised dim sum there and then which amazed me. Great personal touch. Eva kept in touch by WhatsApp throughout which was really useful for quick questions. Would highly recommend.
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